Danielle Farmer

ad137b@r.postjobfree.com 313-***-**** Trenton, MI

https://www.linkedin.com/in/danielle-farmer-a55204292 SUMMARY

Dedicated professional with 8+ years of diverse experience, including recent role as Customer Service Representative

& OS&D Clerk, showcasing exceptional customer service skills and proficiency in administrative tasks. Proven track record in inventory management, quality control, and streamlining processes from roles as Inventory Specialist and Shipping and Receiving Clerk. Eagerly seeking a Customer Service Representative position to leverage extensive experience and commitment to excellence.

WORK EXPERIENCE

Z5 Inventory Austin, Texas

Video Analyst & Data Entry Specialist Nov 2023 - Part-time/ Seasonal

• At Z5 Inventory, as a Video Analyst & Data Entry Specialist, I am responsible for meticulously capturing and interpreting video data, ensuring the accuracy and integrity of all data entered into the system. I utilized advanced video analysis tools to monitor, analyze, and report on various aspects of video data, contributing to strategic decision-making processes. In addition, I managed a high volume of data entry tasks, maintaining exceptional levels of accuracy and efficiency. My role also involved collaborating with cross-functional teams to optimize data collection and analysis methods, as well as troubleshooting any issues related to data entry and video analysis. Roadrunner Freight Services Romulus, MI

Customer Service Representative & OS&D Clerk Aug 2022 - Feb 2023

• Provided exceptional customer service by promptly addressing inquiries and resolving complaints, contributing to repeat business through fostering positive relationships with clients, shippers, and third-party logistics providers.

• Demonstrated proficiency in administrative tasks, including document scanning, data entry, and scheduling delivery appointments, ensuring smooth and efficient operations.

• Successfully managed billing updates and re-consignments, and collaborated with the transportation team to guarantee timely delivery of shipments.

• Conducted thorough investigations into freight discrepancies, communicated effectively with relevant parties, and updated tracking systems, resulting in efficient resolution of overages, shortages, and damages, and ensuring accurate shipping preparations.

Z5 Inventory Austin, TX

Inventory Specialist Sep 2021 - Jul 2022

• Conducted routine and annual physical counts of medical supplies, collaborating effectively with a specialized inventory team for regional hospitals.

• Ensured inventory freshness by checking expiration dates and promptly removing any expired stock.

• Maintained inventory database by updating information regularly, ensuring its accuracy while promptly communicating any discrepancies to Project Management and Supply Chain Management. Davenport University Dearborn, MI

Customer Service Manager Jan 2004 - Apr 2005

• Orchestrated and led a team of Customer Service Specialists, refining processes and procedures to bolster communication and problem-solving capabilities. Regular performance evaluations were conducted to identify strengths and opportunities for improvement.

• Spearheaded strategic initiatives to improve student services, including the analysis of student feedback data to pinpoint improvement areas and the facilitation of regular meetings with campus departments to align on service enhancements.

Davenport University Dearborn, MI

Administrative Assistant Feb 2001 - Jan 2004

• Streamlined office procedures, resulting in enhanced efficiency, through the implementation of new data entry and filing systems, supply management, mail processing, and cash box handling.

• Managed and updated student data records, coordinated executive schedules including travel arrangements, and assisted in organizing university events, such as the Commencement Ceremony. Ore Creek Pro Fab Westland, MI

Assistant Supervisor Mar 1999 - Feb 2001

• Streamlined quality inspection process by identifying areas of improvement and implementing effective solutions, which enhanced overall team productivity and engagement.

• Managed recruitment and selection process, ensuring the onboarding of proficient individuals, and provided constructive coaching and feedback, fostering enhanced performance and goal achievement. Shipping and Receiving Clerk Feb 1998 - Mar 1999

• Streamlined shipping and logistics processes by establishing and nurturing key partnerships, leading to enhanced delivery efficiency and accuracy.

• Instituted comprehensive inventory management protocols and coordinated cross-departmental collaboration, significantly boosting the flow of goods and ensuring prompt product delivery. Quality Control Inspector Aug 1997 - Feb 1998

• Executed thorough visual quality inspections of automotive components, resulting in enhanced product standards, and routinely conducted audits to identify and rectify quality issues, leading to significant process improvements.

• Collaborated effectively with cross-functional teams and external stakeholders, such as suppliers and customers, to ensure adherence to stringent quality standards and implement corrective actions, contributing to a marked increase in overall production quality.

EDUCATION

Davenport University

Associates, General Management

Dearborn, MI

Jun 2003

SKILLS

Attention to Detail • Excellent Communication Skills • Problem-Solving Abilities • Time Management Skills • Analytical Thinking Skills • Empathy • Relationship Building Skills • Leadership Skills • Ability to Work Under Pressure • Multitasking • MS Office 365 • TMS • AS/400 • CRM Oracle Netsuite • McLeod ERP/SAP Intergration

• Conflict Resolution

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