Customer Service Accounts Payable

Vanessa Lenk

**C Dale Avenue 401-***-****

Johnston,, RI 02919 **********@*****.***

EDUCATION

Mixology and Bar Management 2019

Rhode Island School of Bartending

Bachelors of Science in Business Administration concentration Accounting 2008 – 2010, 2011 (On hold)

Colorado Technical University Colorado Springs, Colorado

·90% Completed

Certifications:

Financial Statement Analysis

CTUO, March 2010

Basics in Accounting and Finance

CTUO, March 2010

Decision Making in Operations

CTUO, June 2010

Basics in Accounting

CTUO, March 2010

Associate of Science in Business Administration concentration Accounting 2006 - 2008

Colorado Technical University Colorado Springs, Colorado

GPA 3.77 – Highest Honors

Certifications:

Business Concepts

CTUO, October 2008

Accounting Fundamentals

CTUO, October 2008

QUALIFICATIONS

·Seven+ in management

·Seven+ years in property management/maintenance for a 40 year owned family owned rental property

·Three-eighteen+ in various accounts receivable/accounts payable

·Twenty eight+ years in customer service

·Thirty years computer experience (Since 1980)

·Type 55+ WPM

·Windows 95 through 10, Liberty System and variety of integrated database operation systems -

·Intermediate and Advanced knowledge of applications such as: Word, Microsoft Office, Excel, PowerPoint, Microsoft Outlook, and a wide range of other computer software, programs, and applications.

·Developed ability to work in a fast –paced atmosphere

·Maintained excellent customer relations and developed customer rapport

·Diplomatically resolved customers complaints on an as-needed basis

·Accurately calculated and made daily deposits

·Ability to independently follow instructions and make decisions with no supervision

·Substantial experience working as a team to meet goals and deadlines.

·Self-motivated, go beyond what is expected, detail oriented, efficient, and love to learn.

WORK HISTORY

Micky’s Valley View Pub – Bartender Feb 2020-Sept 2023

-Serve drinks to patrons, manage dancers

Discover Books – Assistant Supervisor Aug 2021-Sept 2022

-Supervise 2 line, assist in documenting output on daily Operational Report, write up inefficiency reports, help maintain machinery when possible, and other duties as required.

G4S: BCBSRI – Upscale Security Officer Apr 2020-Aug 2021

-Provide security and upholding safety at the Blue Cross Blue Shield Rhode Island Corporate location in Providence.

QSPS Housing Solutions – Sales Technician Jan 2020-Feb 2020

-Door-to-door sales in home improvement services.

Walmart - Customer Service Supervisor June 2017-Jan 2020

- Supervise front end staff, ensuring optimal customer service while ensuring all areas are functioning smoothly, supplied and maintained. Other duties included but not limited to audits, cash off ice maintenance, training, money services, returns, warrantee’s, identifying leaders, and all other aspects of front end service as well as helping with pricing adjustments and proper product placement throughout the store.

Walmart – Cap1 June 2017-July 2017

Holy Ghost – Bartender June 2017-June/2017

Platforms – Bartender Sept 2016-May/2017

-Bartend for events and fill in as needed.

Nicky’s – Bartender June 2016-Sept/2016

-Bartend and fill in as needed.

Laborer - Concrete Concepts Apr/2015-Aug/2015

-Demolition, digging, grading, pouring, staining, stamping, and finishing.

Independent Contractor - Melaleuca Inc. Mar/2005-Apr/2013

-Advertise, account set-up, promote environmental awareness / health issues, follow-up on inquiries, help train business partners, teach leadership skills, and help save consumers money, all with teamwork and support.

Independent Contractor/Bookkeeping Sept/2012

-Track and prepare income and expenses with applicable forms, as well as assets and liabilities for 2011 and 2012. Post any income and expenses on a month-to-month basis. Any other duties as required.

Independent Contractor/Office Manager Jan/2011-Mar/2011

AR: for each employees drawer cash-out ensuring balances and post into Quicken tracking any discrepancies, tally cash for petty cash and/or for deposits with daily Keno deposits.

Payroll: calculate hours and gross pay with applicable tips for two restaurants, both with computer-generated information and with time cards, and submitting to third-party payroll company, then prepare for distribution.

AP: for subsidiary ledgers, using Quicken for weekly payments to a supplier and double-checking written statements for accuracy.

Other duties include but not limited to organizing the new office, coordinating with employees, imputing employee information into database system, filing, creating documentation for other businesses affiliated with owners, office supplies/inventory, and any other work required.

Customer Service Representative/Management Aug/1998-May/2006

Vanity Cleansers Cranston, Warwick, Wakefield, and North Providence, Rhode Island

- Work in a fast paced, multi-task environment; greet customers, inspect and assemble orders, input orders, and mark in work. Other duties include supervision of tasks, trouble shooting, train employees, monitoring inventory. Help with deliveries when needed.

- Manage drop store unsupervised, with all duties above, including cash drawer reconciliation both daily and weekly, credit card batch-out, and daily deposits. Re-program percentage price increases in database system.

Customer Service Representative Jul/2002-Mar/2003

Buckley Heating and Cooling Wakefield, Rhode Island

- Work in a fast paced, multi-task environment with strong customer focus. Work on multi-line phone system; resolve customer complaint issues as needed, place customer order requests for service, deliveries, budget accounts, caps, and annual maintenance with follow-up, offer services, initiate new account requests, answer customer inquiries, and direct calls to appropriate parties.

- Other duties include but not limited to, filing, faxing, data entry, billing, and incoming/outgoing mail, daily database back up. Further, help in a wide range of diverse activities in accounting with AR, oil, sales, and service departments when needed.

Independent Contractor/Bookkeeper 2001-2009

-Bank reconciliation, ledgers, journal, costing, AR, collections, AP with verification, track and verify work orders with service invoices and vendors, answer phones, set up service calls, and other related activities for a cash basis, sole proprietorship periodically when my husband needed help.

ASSEMBLY 1999

Olsten Staffing / Bostich

-Work third shift packing nails.

-Work first shift in inventory control/warehouse.

Then Customer Service Representative 1996-1998

Tiffany Cleansers Las Vegas, Nevada

- Customer service with resolution; receive and retrieve orders ensuring accurate data entry, re-inspect work for enforced quality control, assemble orders, billing, numerical data entry to file orders, studied for the IFI test to acquire the skills necessary in my field, reprogram Liberty System data base program for percentage rate price increases, and other duties including being on call.

Customer Service Representative 1997

Steiner’s Cleansers Las Vegas, Nevada

-Tag and inspect incoming orders for store and contracted hotel accounts and events, inspection and assembly of completed work, customer service, train co-workers, and help to file orders.

Various – 1992-1995

- Wire-wrapping, CSR, and Telemarketing, and assembly and inspection.

Secretary/Data Entry/Volunteer 1990-1991

Worchester County Food Bank Worchester, Massachusetts

- Data entry: documentation and monthly inventory close out into spreadsheet and database files for monthly reports, as well as daily sales and deliveries. Inventory control: assist Supervisor with manual inventory control and prepare monthly reports, help to load/unload tractor-trailers when needed including loading pallets and shrink-wrapping. Ensure accurate inventory control double-checking delivery contributions, double check daily orders and stock for inventory control purposes, and oversee large purchases to ensure accuracy and accountability.

Other:

Beerfest – Roger William’s Park (2016)

PTA – Member (2005-2012)

IMPS – Volunteer (2007-2012)

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