Storage Solutions Senior It

Jay Richardson

Eighty Four, PA *****

412-***-**** (m)

**********@*****.***

Highmark Health

Senior IT Infrastructure Engineer - Storage

Jan 2018 – Present

Responsible for the Storage Infrastructure within Highmark Health / Allegheny Health Network

Involved in all storage related support / projects / activities from daily activities (tickets) to planning / refreshes / installing / configuring / upgrading san / storage solutions.

Primary Storage solutions supported :

Netapp Controllers (various models) - 16 clusters spread across 7 data centers with ~7 PB of space. Utilizing most of Netapps tools / products to support the environment: Snapdrive, Snapmanager, Snapcenter, Unified Manager, OnCommand System Manager. NetApp Virtual Storage Console for VMware vSphere, Grafana, Storage Grid

Supported / implemented all protocols : iScsi, Cifs, NFS, Fibre Channel

Backup Solutions supported : Netapp SnapCenter (Primary), Vmware SRM, CommVault V11

Cisco MDS Fibre Channel switches spread across multiple datacenters.

Also involved with Cisco UCS / ESX /Vcenter / VMware / Windows / Linux server activities as it relates to storage configuration, implementation and support.

Hitachi Systems Specialist / Storage Engineer /Administrator

Nov 2017 – Dec 2017

Contracted with IBM to help support the Hitachi Data Systems / Hitachi Unified Compute Platform (HCP) environment at one of their Federal Contracts.

Syndicus Inc. – contracted to Bayer Corporation providing Storage

Support / Administration

October 2015 – June 2017

Involved in all storage related support activities from daily activities (tickets) to

planning/ installing/ configuring san / storage solutions.

Storage solutions: HDS (Hitachi Data Systems) VSPs, HDS HUS VMs, HDS G series, Infinidat iBoxes, Cisco MDS 9710 / 9513, IBM - San Volume Controllers, EMC VNXs Various Netapp Filers running C-mode and 7-mode

IBM via CDI Corporation - Storage Support / Administrator

August 2014 – October 2015

Contract SAN / storage support / administration for one of CDI’s enterprise clients, IBM.

My team provided a wide range of support for all related SAN /

storage devices including incidents, planning changes, new installs plus overall

monitoring of a 7/24 environment. Obtained NACLC/Federal clearance.

Storage solutions include:

HP - XP24K (HDS USP-V)/ P9500(HDS VSP),

IBM - SVC, Cisco MDS Directors, Netapp connected to various host operating

systems.

Tools included: Cisco Fabric / Device Manager / DCNM / cli / NetApp OnCommand System Manager / cli / HP Storage Works XP Remote Web Console

HP XP7 Performance Advisor

Logic Technology - Infrastructure Consultant – Storage

May 2014 – August 2014

Contract Storage administration. Team provided a full range of support to LTI's

enterprise 7/24 mission critical client, General Electric.

Storage solutions include: EMC / Netapp / Cisco MDS Directors - NAS / SAN

related storage support

IBM - Staff System Support Engineer – Technical Team Lead

April 2000- April 2014

Worked in IBM's Remote Technical Support Center providing support to IBM

customers, IBM Business Partners and internal IBM.

Storage solutions supported: IBM ESS (Shark), DS4000, DS6000, DS8000,

Nseries (Rebadged NetApp), XIV, San Volume Controller (SVC) / v7000, SONAS

plus EMC and HDS

Multipath driver support : SDD / SDDPCM / RDAC / MPIO / PowerPath /

DataOntap, Multiple host/hba (IP and Fibre) : AIX, Windows, Linux, Hpux,

Solaris

Storage Software Products supported: IBM Tivoli Storage Productivity Center

(TPC) suite of storage infrastructure

Storage Virtualization Products : IBM’s San Volume controller (SVC), v7000

Copy Service Products : Flashcopy, Metro / Global Mirror, Netapp SNAP products

Fibre switches : Brocade, Cisco, McData (IBM re-badged)

Created and Delivered International training (Egypt)

Sequent Computer Systems – Senior Regional Product Support Specialist

Installation, Maintenance, Account Management, Project Management for

Sequent customers. Multi-Processor High performance Unix servers / storage

Education

Washington and Jefferson University

DeVry Institute of Technology; Columbus, Ohio

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