PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EC ERNESTO CRUZ

*** ********** **., ********, ** 85350, 928-***-****, ad136k@r.postjobfree.com Results-oriented business leader with more than 7 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses. Accomplished sales customer service supervisor with extensive experience leading teams by example, and with feedback and coaching, seeks to expand career growth in a position as a sales manager or customer service supervisor. Contributed to new-hire training by helping the training department develop new materials that increased employee satisfaction and productivity by 60%. Management information systems Supply Chain Management Budgeting and forecasting Project development and life cycle Work flow planning Solutions Development Policies and Procedures Implementation Cost Reduction Strategies Relationship Development Business Development Sales background Employee relations and conflict resolution Strategic Planning Logistics Management Risk management Advanced training in customer service skill transfer Customer relations specialist Business administration

Customer retention Staff management Project leadership Employee training HR planning Goal setting

Logistics management Schedule oversight Inventory control Process improvement Strategic planning Business intelligence Schedule coordination Cross-functional collaboration Business management KPI tracking Regulatory compliance Performance improvement Task prioritization Time management

Operations Manager January 2015 - May 2020

Advanced Call Center, AT&T San Luis, AZ

Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 20-member management team with related direct reports. Devised, deployed and monitored processes to boost long-term business success and increase profit levels 100%.

Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.

Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans. Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.

Established and administered annual budget with effective controls to prevent overage's, minimize burn rate and support sustainability objectives.

Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives. Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.

Resolved process inefficiencies through effective analysis and resolution of deficient areas. Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities.

Kept staff performing at peak levels with clear objectives and hands-on strategies. Coordinated operational support for [Type] activities, organizing resources and teams to manage needs. Maximized customer satisfaction and retention through effective employee training programs and conflict management techniques.

Upheld company reputation for professionalism and results by expertly managing all facets of successful [Type] business.

Sales Supervisor January 2014 - January 2015

Advanced Call Center, AT&T San Luis, AZ

Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.

Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Organized and coordinated sales team schedules to align obligations for both clients and company. Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets. Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.

Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.

Improved sales teams' presentations by coaching on proper strategies and refining techniques. Grew brand and territory with successful management of sales and distribution channels. Maintained presentable and attractive sales floor by coordinating moves, overseeing merchandising, and revamping displays.

Maximized sales opportunities by developing multifaceted approaches. Improved store results continuously through successful sales and production team collaborations. Sales Associate January 2012 - December 2013

Cricket Wireless San Luis, AZ

Worked alongside retail representatives to boost sales by enhancing product presentations and advertising EDUCATION

collateral.

Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Maintained records related to sales, returns and inventory availability. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Trained and developed new sales team associates in products, selling techniques and company procedures. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.

Helped customers navigate store, complete sales, and process returns. Loyalty program promotion

Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions. Increased per-customer revenue by proactively suggesting additional [Product or Service] purchases. Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.

PDCA Plan-do-check-act 01/2017Liberty University, Lynchburg, VA (online Study Course) January 2017 Personality Traits (bird Personality Traits)

UDEMY, Imperial, CA

Management Resources College, Yuma, AZ January 2016 Associate of Business Administration May 2015

Imperial Valley College, Imperial, CA

Graduated in Top 80% of Class

High School Diploma May 2009

Southwest High School, El Centro, CA

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