Customer Service Creative Writing
Resume:
Shawma Brown
Washington, DC
*****.******@*****.***
Education
August 2019 - Graduated 2023
Old Dominion University, VA- BA in English/Creative Writing GPA : 3.33
Experience
August 2023- Current
North Forestville Elementary, MD - Classroom Teacher
● Curriculum Development: Designing and implementing engaging lesson plans aligned with curriculum standards to facilitate student learning.
● ClassroomManagement:Effectively managing the classroom environment, promoting a positive and conducive atmosphere for learning.
● Individualized Instruction: Tailoring teaching methods to meet the diverse needs of students and providing additional support where necessary.
● Assessment and Feedback: Developing and administering assessments to evaluate student progress, offering constructive feedback to facilitate improvement.
● Parent Communication: Establishing regular communication with parents to provide updates on student performance, discuss concerns, and foster a collaborative learning environment.
● Differentiated Instruction: Adapting teaching strategies to accommodate various learning styles, abilities, and paces within the classroom.
● Incorporating Technology: Integrating educational technology tools to enhance teaching and learning experiences in alignment with modern educational practices.
● Collaboration with Colleagues: Working collaboratively with fellow teachers, administrators, and support staff to enhance overall educational outcomes.
● Behavioral Management**: Implementing effective strategies for managing student behavior, fostering a positive and respectful classroom culture.
● Professional Development: Actively participating in professional development opportunities to stay current with educational trends, methodologies, and technologies.
● Parent-Teacher Conferences: Conducting parent-teacher conferences to discuss student progress, address concerns, and establish a partnership for the child's academic success.
● Extracurricular Involvement: Participating in or leading extracurricular activities and school events to contribute to the overall school community.
● Creating a Supportive Environment: Establishing a supportive and inc October 2021 - August 2023
CVS Health, VA - Pharmacy Technician
● Screen prescription orders for accuracy and completeness.
● Prepare prescriptions - retrieve, count, pour, weigh, measure, and sometimes mix the medication.
● Perform calculations
● Type up prescriptions
● Bill insurance
January 2021- August 2021
Medstar Washington Hospital Center, DC - Nutrition Hospitality Assistant
● Customer service
● Maintained 25 - 100 patients for 12 hours a day.
● Communicated effectively to patients about their diets. November 2018 - March 2020
Folger Shakespeare Library, DC- Library Intern
● Created digital format of employee handbook currently used during new staff onboarding;
● Conducted visitor surveys used to collect data to improve guest experiences; ● Supported special projects for various departments: accounting - I-9 documentation cleanup, tax filings and payments; HR - VIP staff recognition event.
September 2016 - June 2019
Reach Incorporated, DC- Lead Tutor
● Tutored 2nd and 3rd graders in reading.
● Created and implemented lesson plans centered on reading.
● Records students' progress and feedback; discussed plans of actions with their teachers. Skills
Customer Service
Consumer engagement
Digital presentation design - PowerPoint, Prezi
Critical thinking
Mathematical skills
Technology Literacy
Organizational and Planning
ClassroomManagement
Adaptability
Subject Matter Knowledge
Communication Skills
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