Customer Service High School

CURRICULUM VITAE

SONYA GRAYSON

Baton Rouge, LA 70816 225-***-**** Email: ad135p@r.postjobfree.com

OBJECTIVE

Dedicated employee known for excellent time management, work ethic, and willingness to exceed expectations. To pursue employment options where good customer service and a positive attitude will make a difference.

ACADEMIC QUALIFICATIONS

May 1997

High School Diploma – Assumption High School, Napoleonville, LA

VOLUNTEER EXPERIENCE

•Volunteered at LA community programs such as the Food and shelter drives. Responsible for organizing and distrusting clothing and hygiene products.

WORK EXPERIENCE

Nov 2000 to Current: Branch Ambassador – Capital One Financial Corp

•Conduct daily store opening duties, such as counting cash drawers and checking all equipment for proper functioning.

•Managed accurate and adequate cash stock and inventory balances

•Customer support – Inquiry of customer needs based on information provided

•Provide timely support and advice to internal stakeholders with the aim of improving service and procedure standards.

•Complete daily tasks that ensure quality service to customers. The tasks include processing and issuing money orders, logging daily shipments, managing returns and exchanges. Ensure that the department maintains 95% customer satisfaction in every process.

•Worked with Branch associates to develop customer service improvements initiatives’ such annual training programs, customer feedback forms and use of technology to reduce processing time.

•Mentored junior team members and managed employee relationships

•Informed customers about billing procedures, processed payments and provided payment option setup assistance

•Cultivated impactful relationship with customers and drove business development by delivering product knowledge

•Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.

ACHIEVEMENTS

•Attainment of a 95% on Customer Satisfaction.

•Recognized as one of most improved employee. Performance measured based on attained of customer processing time and mentoring of junior staff.

SKILLS

Problem Resolution

Team Management

Operational improvement

Customer Service

Communications

Team building

Administrative support

Inventory Management

Process Improvement

REFEREES

To be provided on Request

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