Jennifer

Hamilton

ad135k@r.postjobfree.com

321-***-****

**** ***** ******

Orlando, Florida

Summary Motivated professional with a successful 20 year plus track record of excellent customer service and administrative skills. I have talent for mastering technology such as database is specific to customers service professions. I was awarded certificate of excellence for customer satisfaction. I am diplomatic and tactful with professionals and non professionals at all levels. I have been accustomed to handling sensitive and confidential records. I demonstrated history of producing accurate data entry, timely reports, and attention to detail. Authorized to work in the US for any employer.

Education

05/1996

Dr Phillips High

Graduate • Orlando, Florida

3.0 Graduated

01/2012

Sanford-Brown Institute

Expanded Functions Dental Assistant • Orlando, Florida 4.0

Certificate Diploma

Radiology

Skills

Experience

07/2020 - 11/2020

Alight Solutions

Customer Care Representative • Orlando, Florida

Received incoming calls. Processed withdrawals and rollovers. Investment change. Educated on 401k

07/2018 - 08/2019

Asurion

Technical Support Representative • Orlando, Florida Received from 180 to 250 calls per day

device troubleshooting for cellular devices, tablets smart watches, and network extenders

Set up cellular devices activation

Educate on devices

offered smart home support lifetime warranties

Adaptive Team Player Time Management

Communications Computer Skills

Organizational Skills Pay attention to detail

Typing Multitasking

Strong written and verbal skills

12/2016 - 05/2018

Conduent (Sunpass)

Customer Service Representative • Orlando, Florida Received 200 plus incoming calls for sunpass customers processed tolls

(Mtoll)

activated and set up sunpass accounts

processed payments

educated On toll road activity

02/2014 - 01/2015

Celebration Dental Group

Dental Assistant • Celebration, Florida

Sealants

charting

front office skills

instrument and operatory infection control to handed dentistry in radiology FMX

Prophy cleaning

expanded functions dental assisting

provided support to technical staff

06/2002 - 02/2010

INCHARGE DEBT SOLUTIONS

Certified Counselor • Orlando, Florida

Processing of customer based referral debt management program and development of interest rate reduction for proposals ensuring customer commitment

interacted with individuals from Clark's to top management met stringent processes answering and routing calls to the appropriate team member after three month process

provide a one on one patient assistance and resolve any patient concerns assisted with client and staff

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