RAMAKANTH REDDY

Contact: 501-***-****

E-mail: ad134f@r.postjobfree.com

Summary

Over 10 years of IT experience in application design, customization, development, support which includes over 8 years of experience in SalesForce.com CRM.

Worked on the various Application modules such as Call Center, Sales and Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.

Worked in Analytics cloud, have good experience in creating Datasets, Data flows, Lenses and working with Einstein Dashboards.

Strong knowledge of SDLC and experience with multiple implementations across various projects.

Worked on FSL setting up Work Orders, Territories, Service Appointments, Field Service Mobile and Field Service Report Types.

Worked on customizing and development of Communities.

Good experience in writing business logic in Apex programming language in conformity with governor limits.

Implemented Salesforce lightning components based on the client requirement to change the classic version to lightning version.

Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform of communities.

Developed LWC components as highlights panels for Cases, Leads and Opportunities

Experience with the Force.com platform, including template solutions like Sales Cloud and Service Cloud.

Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.

Worked with Enterprise Version to support and set up work flow.

Experience in developing Web based applications using HTML, XHTML, XML, JavaScript OOP, CSS, JSP and JSP Tag Libraries.

Experienced with building Custom Applications that includes Administration, Configuration, Implementation and Support experience with Salesforce.com platform

Experienced with Advanced Salesforce development in creating Objects, Triggers, S-controls, Standard Controllers, APEX language, Batch apex, Force.com custom development, triggers, controllers, Force.com, Custom Controllers and

Experience in SFDC development using Apex classes and Triggers, Force.com IDE, SOQL, SOSL, Controller Extensions, SOAP and REST APIs, JSON.

Experience in developing applications using Bootstrap like Grids, Toolbars, Panels, Combo-Box and Button etc.

Good working knowledge in querying Salesforce.com database using SOQL queries using Force.com Explorer & Workbench.

Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities. Experience in working with Offshore Teams.

Education

Master’s Degree in Computer Information Systems, Southern Arkansas University, AR – 2015 - 16

Bachelor of Technology in Computer Science, JNTU, India – 2007 - 11

Certifications

Certified Salesforce Platform Developer I – Certification Number- 17074347.

Certified Salesforce Administrator– Certification Number- 17086541.

Technical Skills

Salesforce Technologies: Sales, Service, Marketing Cloud, Custom, Extension Controllers,

Batch, Schedule classes, SOQL, SOSL, Apex Language, Apex Triggers, Visual Force Pages/Components, Process Builder, Workflow Rules, Approval Process, Salesforce1 Lightning Components, Aura Framework.

Languages: Java, J2EE, JDBC, Servlet, Apex, JSP, Struts framework

Salesforce Tools: Developer Console, Eclipse IDE, Force.com Explorer,

Workbench, SOAP UI, Data Loader, Jitter bit, Copado, Force.com Platform (Sandbox and Production), AppExchange.

Tools: Apex Data loader, Sublime, Mavens mate, Git, Eclipse IDE Plug-

In, IntelliJ, Illuminated Cloud, Source Tree.

Database: Oracle 10g, SQL Server

App exchange: Steel Brick, Exact Target, Five9

Web Technologies: HTML, CSS, Java Script, JQuery, XML, XSLT, Java/J2EE,

Servlet, JSP, Struts

Operating Systems: Windows 98/NT/XP/Vista/7, UNIX

Software Packages: MS power-point, MS Excel, MS Visio, MS Project 2013, Rational

Rose Enterprise Edition.

Professional Experience

Vision Solar, NJ June 2022 – Present

Lead Salesforce Developer

Responsibilities

Working with Vision Solar Agents, Customers and Business Partners with Inbound and Outbound deliverables.

Coordinating the work among team members. Handling change management meetings and deployments.

Interacted with various Agents to gather enhancement requirements and involved in scrum meetings.

Working mostly with Flows especially on Record Trigger Flows, Auto Launched and Screen Flows.

Worked on Field Service Lightning (FSL), setting up Appointment Assistant

Worked on Omni channels enabling chats for different communities.

Worked on setting up Service Appointments, Territories, Work Orders, Work Order Line Items in FSL

Worked on Digital experience building Customer and Partner community pages.

Experienced in working with cross object functionalities

Working with LWC components, familiar with wire, API and Track decorators

Working with Tableau Analytics CRM, experienced in building Einstein dashboards creating datasets, data flows

Following Trigger handler patterns for writing triggers.

Developed LWC components as highlights panels for Cases, Leads and Opportunities

Experienced in Data Migration activities. Worked in converting Workflows and Process builder to Flows

Developed complex Reports, Dashboards against Opportunity, History objects and other custom objects.

Developed apex REST web service classes for external applications to access Salesforce data from various objects.

Developed various Lightning Web Components as per the business requirements from Visual Studio code.

Performed various customization to perform various business logic declaratively using Formula fields, Validation rules, Workflow rules, Approval process, Record Type, Picklist, Dependent Pick lists, List views and related lists.

Good in created custom relationships between various objects using Master-Detail, Lookup and Junction objects.

Performed admin activities like creating Users, Profiles, Roles, Field-level security and sharing rules.

Performed some admin tasks like managing Users, Queues, Skills, Roles, Public groups and implemented Role hierarchies, sharing rules and record level permissions using sharing rules and AppExchange managed package installation.

Involved in Unit testing, Integration testing, Regression testing, System testing.

Environment: Saleforce.com platform, VS code, Apex, Salesforce.com Data Loader, Flows, Workbench, Reports, Custom Tabs, Service Cloud, Email Services, HTML, IntelliJ, Java Script, Java, Copado, SOAP, REST, Web Services, Eclipse IDE Plug-in.

SOMPO International, PA Nov 2019 – May 2022

Sr Salesforce Developer/Consultant

Responsibilities

Working in Salesforce team extensively on end users for requirements on SalesForce.com Sales cloud and Service cloud with standard objects like Accounts (Person and Business), Contacts, Opportunities, and Cases.

Working with Einstein Analytics, App exchange tools like Dossier, D&B Optimizer, Coziroc with SSIS.

Developed Apex Custom, Extension, List controller classes and Triggers on various custom/standard objects to meet various user stories.

Developed apex REST web service classes for external applications to access Salesforce data from various objects.

Developed various Lightning Web Components as per the business requirements from Visual Studio code.

Worked on configuring communities to internal employees, external customers and developed VisualForce pages with organization CSS.

Customized various Salesforce.com Standard Objects Leads, Account, Contact, Opportunity, Activities and custom objects Relationships, Associations etc.

Worked on FSL to have Customer Appointment Assistant setup on Community pages, in order to track the Underwriters location details.

Good in created custom relationships between various objects using Master-Detail, Lookup and Junction objects.

Performed admin activities like creating Users, Profiles, Roles, Field-level security and sharing rules.

Created Visual Force tabs for custom reports, developed Workflow rules, Approval Processes and developed related actions like Tasks, Email alerts and Field updates.

Created email templates and customized inbound emails using email-to-case.

Developed complex Reports, Dashboards against Opportunity, History objects and other custom objects.

Worked on service cloud implementation using Cases, and implemented Email-to-Case, Escalation and assignment rules.

Created service console and enabled for user with chatter and answers in the service cloud.

Deployed Salesforce components from sandbox to production using Force.com ant migration tool and Change set

Environment: Saleforce.com platform, VFS, Apex, Salesforce.com Data Loader, Reports, Custom Objects, Custom Tabs, Service Cloud, Email Services, HTML, Java Script, Java, SOAP, REST, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Robert Half, San Ramon, CA May 2019 – Oct 2019

Salesforce Developer/ Lightning

Responsibilities:

Worked in Salesforce, handling a team in developing enterprise solutions using Salesforce CRM.

Extensively build Einstein Dashboards, good experience in building Data sets and Lenses in Einstein.

Worked in Salesforce Lightning, changing Visualforce components to Lightning components.

Worked with Salesforce Apps, Components, events. Created Salesforce components and embedded VF

Worked extensively on SalesForce.com standard objects and cloned Custom Objects

Worked with appirio to handle Sprints for User Stories, Issues, Taks, etc

Working with Visual Studio Code as an IDE for Salesforce, Continuous Integrations, Ant hill.

Good experience in using IDE’s like IntelliJ, VS code, Eclipse. Had experience in integrations using tools like Kibana, Swagger, postman, etc

Interacted with various Business users to gather enhancement requirements and involved in scrum meetings.

Developed Apex Custom, Extension, List controller classes and Triggers on various custom/standard objects to meet various user stories.

Developed apex REST web service classes for external applications to access Salesforce data from various objects.

Worked on configuring communities to internal employees, external customers and developed VisualForce pages with organization CSS.

Written apex unit test classes for code coverage of apex classes and triggers to promote code to production and implemented Salesforce apex annotations.

Customized various Salesforce.com Standard Objects Leads, Account, Contact, Opportunity, Activities and custom objects Relationships, Associations etc.

Performed various customization to perform various business logic declaratively using Formula fields, Validation rules, Workflow rules, Approval process, Record Type, Picklist, Dependent Pick lists, List views and related lists.

Good in created custom relationships between various objects using Master-Detail, Lookup and Junction objects.

Performed admin activities like creating Users, Profiles, Roles, Field-level security and sharing rules.

Worked in developing complex Reports, Dashboards against Opportunity, History objects and other custom objects.

Deployed from sandbox to production using

Environment: Saleforce.com platform, IntelliJ, Visual Studio Code, SVN, Diff Merge, Apex, VisualForce, Salesforce.com Data Loader, Reports, Custom Objects, Service Cloud, Email Services, IntelliJ, Java Script, Java, REST, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Verizon Wireless, NJ June 2018 – May 2019

Salesforce Admin/Developer Lightning

Responsibilities:

Worked with end users for requirements meetings and prepared technical design document based on user requirements.

Wrote Apex classes with customized logic using SOQL, Database methods, Apex triggers upon record create/update/delete/merge.

Experienced in working with Community Cloud, Customer and Partner Portals.

Implemented Salesforce best practices while writing Triggers, Controllers, Batch, and SOQL and avoided reaching governor limits exceptions.

Build LWC components to replicate the Einstein dashboards and customized the logic in the LWC component.

Experience in creating rich user interfaces (UI) using CSS, HTML, JavaScript and AJAX and JSON and AngularJS.

Worked on Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management for Salesforce Automation.

Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.

Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Created various summary, matrix Reports & pie dashboards and configured various Report folders with sharing of reports to certain roles in the organization.

Provided post rollout support in assisting end users with accessing, issues, training, reports, dashboards and administration privileges.

Environment: Saleforce.com platform, Apex, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Service Cloud, Email Services, HTML, Java Script, Java, SOAP, REST, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, IntelliJ. Illuminated Cloud.

Cisco Systems Inc., GA May 2017 – June 2018

Salesforce Admin/Developer

Responsibilities:

Worked in Salesforce, handling a team in developing enterprise solutions using Salesforce CRM.

Worked extensively on SalesForce.com standard objects like Accounts (Person and Business), Contacts, Opportunities, and Cases.

Interacted with various Business users to gather enhancement requirements and involved in scrum meetings.

Developed Apex Custom, Extension, List controller classes and Triggers on various custom/standard objects to meet various user stories.

Developed cuss CSS in VisualForce pages for good look and feel and performed client-side validation using JavaScript, JQuery.

Used VisualForce standard components PageBlock, PageBlockTable, Repeat, OutputPanel in the VisualForce pages and ActionSupport, ActionFunction, JavaScript Remoting for AJAX requests to apex controller methods.

Developed apex REST web service classes for external applications to access Salesforce data from various objects.

Worked on configuring communities to internal employees, external customers and developed VisualForce pages with organization CSS.

Written apex unit test classes for code coverage of apex classes and triggers to promote code to production and implemented Salesforce apex annotations like isTest, seeAllData.

Customized various Salesforce.com Standard Objects Leads, Account, Contact, Opportunity, Activities and custom objects Relationships, Associations etc.

Performed various customization to perform various business logic declaratively using Formula fields, Validation rules, Workflow rules, Approval process, Record Type, Picklist, Dependent Pick lists, List views and related lists.

Good in created custom relationships between various objects using Master-Detail, Lookup and Junction objects.

Performed admin activities like creating Users, Profiles, Roles, Field-level security and sharing rules.

Created email templates and customized inbound emails using email-to-case.

Developed complex Reports, Dashboards against Opportunity, History objects and other custom objects.

Worked on service cloud implementation using Cases, and implemented Email-to-Case, Escalation and assignment rules.

Created service console and enabled for user with chatter and answers in the service cloud.

Environment: Saleforce.com platform, Apex, Salesforce.com Data Loader, Reports, Custom Objects, Custom Tabs, Service Cloud, Email Services, HTML, IntelliJ, Java Script, Java, SOAP, REST, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

September 2015 to December 2016 (Masters)

Pantra Business Solutions, India July 2014 - Aug 2015

Salesforce Developer/ Admin

Responsibilities:

Interacted with business users for requirements, analysis, design and development.

Used SOQL & SOSL Queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Written and developed Apex Classes, Triggers, Batch processing, custom email templates, custom VisualForce components, asynchronous jobs, and callouts.

Managed Users, Profiles, Roles, Permission sets, Groups and Queues in the organization.

Performed customization of Accounts, Contacts, Opportunities, Cases, Opportunity Products, Quotes, Opportunity Line Items, and Price books, Products, Attachments and Custom Objects.

Created Relationships, Formula Fields, Validation Rules, Page Layouts, Search Layouts, Record Types, Custom Buttons, Links, List Views, Dependent picklists.

Developed Workflows, approval process and related actions Time-Dependent actions, Field Update, Email Alert, Create a Task and outbound messaging.

Worked on customization of Sales and Service cloud and configured Web-to-Lead, Email-to-case, Assignment, Escalation and Auto-response rules.

Worked on bulk imports and exports of data using Apex Data Loader, import Wizard for regular data loads.

Involved in code deployment process and performed pre-deployment tasks by manually configuring and used change sets, eclipse to migrate components from sandbox to production environments.

Environment: salesforce.com Platform, Apex Language, VisualForce (Pages, Components and Controllers), SOQL, SOSL, AJAX, Java Script, Bootstrap, Salesforce mobile 1, HTML, Leads, Roles, Profiles, work Flow rules, Process Builder, Agile/scrum, Windows XP, salesforce.com Security and Data Sharing.

Global Logic Technologies Ltd, India Nov 2011 - May 2014

Business Analyst/ SFDC Admin

Responsibilities:

Conducting user interviews, gathering requirements, analyzing the requirements using Requisite Pro.

Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, Object oriented Design using UML and MS Visio.

Assist with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.

Collaborated in building a business analysis process model using Rational Rose.

Responsible for identifying and documenting business rules and creating detailed Use Case.

Wrote SOSL, Aggregate queries on various objects in apex triggers and controllers to access data from Salesforce.

Developed apex Batch classes to process large data updates and scheduled those batches to run from Schedule class.

Worked on admin tasks of Field level security, managing users, profiles, permissions, sharing rules and network configuration.

Wrote apex test classes for unit testing of apex controllers, triggers and batch classes.

Configured and customized Objects, Fields, Validation rules, dependent Picklist, Rollup summary fields, Record Types, Page Layouts, Search Layouts, Custom Links, Buttons, Related lists and Sharing rules.

Worked on Service Cloud and involved in configuring and integration of CTI for Inbound and Outbound calls.

Created Reports, Report types, Dashboards for generating reports for various business groups and configured Dynamic Dashboards.

Used Data loader to load data into Salesforce and performed bulk loads.

Environment: Saleforce.com CRM, Apex, VisualForce, EmailHandler Services, SOAP, REST, Sales, Service Cloud, Service Console, Component & Controllers, Custom Objects, Tabs, Data loader Workflow & Approvals, Reports, Eclipse IDE Plug-in, CSS, JQuery, Test Classes.

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