Te'Alliyiah Garrison

470-***-**** • ad134b@r.postjobfree.com • Powder Springs, GA 30127

Personable and dedicated Customer Service Representative with extensive experience in retail. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Summary

Skills • Point of Sale Systems

• Regulatory Compliance

• Inbound and Outbound Calling

• Team Collaboration

• Clerical Support

• Customer Support

• MS Office Proficiency

• Problem Resolution

• Retail Marketing

• Product Merchandising

08/2022 - Current

Returns Associate, T.J. Maxx, Powder Springs, GA

10/2021 - 08/2022

FOH Team Member, Zaxby's, Marietta, GA

12/2020 - 08/2022

Office Assistant, 1 Nation Photography, Marietta, GA Experience

Efficiently process returns and exchanges to ensure customer satisfaction and minimize losses

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Implement and enforce return policies and procedures to ensure consistency and accuracy in processing returns.

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Deliver excellent customer service by resolving customer issues and concerns in a timely manner

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Collaborate with other team members to streamline the returns process and identify opportunities for improvement

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Responsible for maintaining a clean and organized work area to ensure a safe and efficient environment for employees and customers.

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Ensure adherence to Zaxby's brand standards and uphold the company's reputation for high-quality food and exceptional customer service.

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Assisted in training new team members on customer service and company policies to ensure a consistent and high standard of service.

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Effectively communicate customer feedback and concerns to management to improve overall customer satisfaction and experience.

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Assisted in organizing and managing company events, including team-building activities and holiday parties, to enhance employee engagement and promote a positive work culture.

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• Assisted in organizing and managing photography events and shoots. Assisted in maintaining an organized and efficient office space, including managing inventory, ordering office supplies, and coordinating maintenance and repairs.

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Managed and maintained the company's digital filing system, ensuring all documents are organized and easily accessible.

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Expected in 05/2026

BBA, Business Administration And Management

Kennesaw State University, Kennesaw, GA

Education And

Training

Accomplishments • Exceeded Target Sales Goals by 96%

• Honored as Associate of the Quarter

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