Laura Ward

*** *.**** **. ***. *H, New York, NY *0036 • ad1343@r.postjobfree.com • Cell 917-***-****

EMPLOYMENT OBJECTIVE

To apply my extensive knowledge, experience, and expertise in catering to distinguished clientele.

EXPERIENCE

Food and Beverage Manager March 2022 - Present

Green Fig, at the Yotel Hotel, New York, NY – Responsible for opening the restaurant and espresso bar.

Schedule staff for restaurant and events.

Handle banks and cash throughout the day and close breakfast, lunch or brunch operations and espresso bar.

Regularly interactive with hotel guests with constant communication with staff.

Catering Supervisor February 2017 – March 2022 Cultivated, Jacob Javits Center, New York, NY - Responsible for supervising the setup of expansive and multiple banquet events for Jacob Javits Center exhibitions.

Oversaw a diverse staff of regular union employees as well as inexperienced temporary workers while coordinating several functions at once.

Created Banquet Event Orders for many different types of events for demanding clientele.

Communicated the needs of clientele with all departments responsible for setting up and running events that included catering, video/meeting presentations, and a variety of specialized requests.

Interviewed and onboarded new staff.

Employment continued through contract buy-out of Centerplate due to proven skill and dependability.

Catering Attendant March 1992 – January 2017

Madison Square Garden, New York, NY - Responsible for the delivery of catered meals to corporate clients with dependable and friendly service.

Responsible for all locker room catering for the Knicks and the Rangers.

Created and maintained an organized system for locker room catering services for professional sports players.

Troubleshooting on site issues with careful attention to customer service.

Accommodating custom requests for VIP clients taking advantage of my efficiency to generate unexpected income.

Managed several suites at once during a variety of sporting and entertainment events ensuring enjoyment for all guests.

Paid careful attention to the unique needs of each corporate suite holder while also ensuring integrity of their brand.

SUMMARY OF SKILLS

30 Years of Experience in the Following Areas

*Catering Operations*Bartending*Buffet Building*VIP Service*

EDUCATION AND TRAINING

A.A., Fine Arts 1992

American Music and Dramatic Academy, New York, NY

Circle of Service Customer Service Training 2010-2018

T.E.A.M. Training •New York, NY• 2011, 2014, 2017 – Techniques in Effective Alcohol Management

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