Denise J. Ferraris Clinical EMT

ad1341@r.postjobfree.com Greenville, Texas 75402 214-***-****

Dynamic and innovative senior administrator, project manager, program manager, educator, and researcher with track record of successfully directing highly skilled, multi-disciplined administrative operations. Delivers superb leadership and team member support as an approachable and emotionally intelligent manager. Adapts quickly to changing priorities, establishes strong relationships with clients and colleagues to ensure conveyance of quality service.

Areas of Expertise Include:

• Case Management

• Practice Management

• EMR Systems

• Operations Management

• Budget Administration

• Root Cause Analysis

• OSHA Record Keeping

• CLIA & CAP Guidelines

• Six Sigma Principles

• Drug & Alcohol Testing

• Contract & Vendor Negotiations

• Leadership & Mentoring

Professional Experience

PARKLAND MEMORIAL HOSPITAL

2/2023 TO Present

PATIENT ACCESS SPECIALIST

Provides registration and insurance verification to all patients coming into the ER

Meets with patients, contacts and meets with families as needed for admission registration, facilitates registration of patients in hospital EMR or other electronic registration systems.

TEXOMA MEDICAL HOSPITAL

BEHAVIORAL HEALTH CTR 3/2019 TO 7/ 2022

REGISTRAR

Provides medica assistance to patients with behavior issues with drug and alcohol dependancies

Customer Service and Front Desk Intake.

Be responsible for working with internal and external customers to review incoming referrals of patients and screen as appropriate for admission to the Behavioral Health Unit.

Performs insurance and medical verification

Performs and provides administrative support services for the patient admissions process.

Meets with patients, contacts and meets with families as needed for admission registration, facilitates registration of patients in hospital EMR or other electronic registration systems.

Conducts initial customer service calls for insurance verification and insurance registration/submissions of initial clinical documentation for pre-authorization of patient's care to third-party payers as required.

WHITE ROCK HOSPITAL

CONIFER HEALTHCARE

Dallas, Texas

ER COORDINATOR

Provider of managed services to health systems, their health plans, and managed populations.

Advanced administrative, case management, discretionary judgement, and

communication skills to coordinate post discharge care to patients and families leaving the Emergency Department.

Key Accomplishments:

•Collaborated with affiliated provider network to effectively promote and market the Care Continuity Program; known for cultivating strong relationships while acting as primary point of contact to large network of multidisciplined providers.

•Handled all Customer Service calls to scheduled follow up appointments with Primary Care Physicians (PCP), specialist, home health agencies, and community services to promote positive health outcomes and aid in the prevention of rehospitalization.

MEDCOR INC

Dallas, Texas

2005 to Present (PRN)

Handle all emergency situations.Serve as needed assisting systems with their project, program, and health plan management needs.

PRACTICE ADMINISTRATOR

DALLAS CONVENTION CENTER

(Oversaw administrative, budgetary, and clinical operations for the practice, including workers compensations case management, return to work program, treatment plan monitoring, and pre-employment screening.

Key Accomplishments:

•Stellar reputation for quality service and support, consistently providing superior customer service to physicians, clients, and employees.

•Operated cross functionally with medical and operational leadership within the client’s corporative structure, including local medical providers, client staff, and key decision makers.

ADMINISTRATOR Subcontractor for

ONCOR WIRE PLANT (11/2014 to 8/2016)

Delivered medical treatment, physicals, hearing and vision testing, emergent care, diagnostic testing, urine and blood collection, and accident response to plant employees.

Key Accomplishments:

• Earned valuable experience leading clinic administrative and clinical operations; created SOP, instituted policy changes, and oversaw projects to increase revenue and productivity. • Collaborated with workers compensation claims representatives to complete relative post-accident testing.

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Denise J. Ferraris Page Two of Two

START UP LABS

CHOICE LABS (2010}

MEDFUSION LABS {2011)

OPERATIONS MANAGER

one yr contract with labs to do startup management.

Instituted SOPs, policies, and clinical guidelines for startup labs at multiple locations; onboarded staff, marketed to provides, and developed competency utilizing short-term and long-term training and end-user training programs for physicians, nurses, pharmacists, and ancillary staff.

Key Accomplishments:

• Manage the hiring of employees and doing training for lab. Also providing all job descriptions and policies for the new lab.

•Assisted with IT related. issues involving analysis, insurance verification, training, payments, and purchasing.

BLOOD SYSTEMS LABORATORIES

CLINICAL MANAGER

Coordinated the smooth accessioning of 15K+ samples nightly; led clinical and administrative support staff, conducted hiring and annual evaluations, and assisted in the preparation of correction reports, CAA’s, SOPs, and policy changes.

Key Accomplishments:

•Maintained continued success advancing comprehensive workflow solutions that reduced redundancy, improved accuracy and efficacy.

•Spearheaded efforts to correct deficiencies and apply solutions; effectually identified issues through root cause analysis and made corrections that improved organizational effectiveness.

Grifols Biomat Medical USA, Dallas, Tx.

Medical Supervisor

Medical Supervisor at a Plasma donor center, providing medical supervision processing over 200 daily donors.

Manage large volume of donor plasma samples in regulated laboratory environment.

Experience in Apheresis and Phlebotomy.

Address any donor reactions, provide quality assurance in laboratory procedures, provide appropriate emergency care for donor stabilization.

Quality controls of laboratory equipment, medical supplies and SOP’s.

Medical patient contact, and customer service.

Daily operations including handling of patient charts, drawing blood samples, laboratory analysis of urinalysis and blood samples, total protein and glucose levels.

Additional Experience

ADMINISTRATOR WITH MEDCOR / NREMT WITH US CUSTOMS & BORDER PATROL OPERATIONS MANAGER

PROJECT/PROGRAM MANAGER / City of Dallas: City Attorney’s Office, Water Utilities, Worked as legal assistant and project manager doing budgets and grants.)

Education & Credentials

MASTER OF BUSINESS ADMINISTRATION (pending)

AMBERTON UNIVERSITY Dallas, Texas

BACHELOR OF SCIENCE

ROBERTS WESLEYAN COLLEGE Rochester, New York

LEGAL ASSISTANT CERTIFICATE

SOUTHERN METHODIST UNIVERSITY Dallas, Texas

FEMA/DALLAS COUNTY MEDICAL RESERVE CORPS

MANAGER IN EMERGENCY PREPARATION & MANAGEMENT

CERTIFIED EMT

NREMT – NATIONAL REGISTRY OF EMERGENCY MEDICAL TECHNICIANS

CERTIFIED EMT-B

CPR & BLS INSTRUCTOR

BREATHALYZER TESTS AUDIOLOGY TESTING CERTIFICATION

Active Member: STATE BAR / LEGAL ASSISTANT – STATE OF TEXAS

Active Member: CAOHC COUNCIL FOR ACCREDITATION IN OCCUPATIONAL HEARING CONSERVATION

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