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Customer Service Office Manager

Location:
Havre de Grace, MD
Salary:
26.00 hourly
Posted:
December 20, 2023

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Resume:

WANDA M PAULEY

*** ****** ****** ***** ** Grace, MD 21078-7031

Phone: 443-***-****

ad133n@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Quality-focused professional with over 15 years of professional work experience and a strong desire to gain more in-depth knowledge within the Management/ Administrative industry. Possesses a well-earned reputation for quickly mastering new assignments and assuming ownership of issues. Committed to a high level of customer service, Payroll, Recruiter and people management skills developed over my career.

EDUCATION

Associates of Arts - Information Technology - University Phoenix - May 2011

CSC, Database concepts, Web design II, SQL for business, PC applications support for IT professional, Computer hardware fundamentals for IT professional, Intro to web design for IT professional, Enterprise computer support for IT professional, Computer, maintenance and troubleshooting, Fundamentals of programming with algorithms and logic, Contemporary business communication, Business writing and research for IT professionals, Business communication for the IT professional, Management of information system for IT professional

PROFESSIONAL EXPERIENCE

Americold Logistics - 11/19/2020- Present Office Admin. /HR Generalist

Maintains office services systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. Completes operational requirements by scheduling/ assigning, following up on work results. Time Keeping Kronos, Tracking absenteeism, Profit and loss, purchase order (SAP) application, ICIMS, Peoplesoft, IQN, CMS,I3PL,Citrix,Road sync, Oversight, Concur. And Oracle Peoplesoft.

Kuehne-Nagel - 08/2018- 06/2020 Office Manager /HR Generalist

Maintains office services by organizing office operations and procedures designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. Completes operational requirements by scheduling/Recruiting and assigning employees, following up on work results. Time Keeping Kronos, Tracking absenteeism, Profit and loss, purchase order (Akon) application, recruiting/interviewing of candidates.

Electrolux/Ryder (Randstad) - 04/2016- 8/2018 Office Manager

Maintains office services by organizing office operations and procedures designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. Completes operational requirements by scheduling and assigning employees, following up on work results.

Royal Farms- 08/2015-04/2016 Manager

Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities. Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.

Exel Sun Products - 04/2009-04/2015 Shipping/Receiving Administrator

Responsible for following proper procedures for receiving/shipping of materials, scheduling \disbursement of daily workload to warehouse associates. Inputting data & bill of lading into fulfillment system. Responsible for coordinating inbound \outbound transportation, daily inventory control, audit control, customer service and daily office maintenance. Projects\Accolades: Lead a special project which entailed managing the inventory at our overflow warehouse which allowed organization to downsize its warehouse footprint to ensure company profitability.

Sephora 05/2008-04/2009 - Shipping/Receiving Administrator

Responsible for processing daily Bills of Lading, outbound scheduling of shipments. Responsible for daily disbursement of workload to warehouse associates, inventory control and outbound shipments, Daily operation of RF handheld scanner and coordination of company’s international & hazmat shipments. Projects\Accolades: Helped create and maintain company standards and processes for training employees on processes for picking and packing of organizations shipments which lead to zero defects.

Owens Corning Basements 06/2007-08/2008 - Customer Service Rep

Responsible for daily Inbound and outbound call scheduling of appointments to sell basement finishing. Responsible for customer service satisfaction and data entry using 3rd party applications for process customer orders. Projects\Accolades: Congratulated for being the top sales representative within the organizations sales department.

company’s employee of year award for best dressed. Was praised for most courteous and highest customer satisfaction with mortgage alignment for customer needs.



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