Resume

Terrence Francis Bergen

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Summary & Goal

*** *. ***** ******

West Chester, PA 19382 USA

Forty years of diverse experience in Business Process Analysis and Project Management, developing multi-stakeholder software needs and specifications, and building and executing test scripts. Expert in Waterfall and Agile / Scrum methodologies to gather and maintain Use Cases, User Stories, Mockups, and other artifacts. Prioritized requirements through extensive multi-stakeholder involvement and automated tools such as Jira and DevOps. Diagramed the “Current” and “To Be” processes along with mockups.

Experienced with electronic publishing of US Federal & and state government Environmental, Health, and Safety (EHS) regulations and other related publications along with the integration of such content into 3rd party solutions via APIs for enriched customer experiences and efficiencies.

Assisted large and midsized organizations in developing their strategies for automation. Gathered and organized requirements, selected and evaluated software vendors including internal development opportunities related to their EHS compliance programs and obligations and other non-EHS domains.

Goal: Looking for a Full or Part-Time remote role as a Business Analyst with limited travel. Would also consider a Project based arrangement.

TFBERGEN

@GMAIL.COM

(C) 1-610-***-****

Recent Roles

Global Product Manager

Global Solution Manager

Global Business Analyst

President, VP of Operations of a 10M Dollar Company

Work Experience Highlights

Skills

BuildBlock Building Systems

Jan 1, 2023, to December 2023 Part-time Consulting Assignment

Planned and made significant enhancements to an existing construction estimating tool based on Excel. Coordinated with the President / CEO and other ICF wall domain experts throughout the redesign, enhancement, and testing processes.

STP ComplianceEHS – Project Manager /Product Owner /Business Analyst

Dec 2019- May 2022

Instituted and managed the development process of a from-scratch Environmental, Health, and Safety regulatory suite of federal and state regulations and other related content available from multiple sources domestic, international, and partners. Mr. Bergen’s focus was on the overall application strategy, functionality, and operational integrity. Managed a 3rd party development organization in India that did about 95% of the development. The application is cloud-based and licensed on a subscription basis. Participated in sponsor meetings, stakeholder discussions and updates, budget management, some daily scrum calls, sprint prioritization, and review with stakeholders, and potential early adopters. Used DevOps to keep track of everything.

SAP – Global Solution Manager (Business Analyst) – Health & Safety Domain

Five Yrs. - Retired Jan 2013

One of several Global Solution and Product Managers engaged in the redesign and staged release of SAP’s EHS Management (EHSM) suite of software. Focused on incident management, risk assessments, industrial hygiene, occupational health, and integration with other SAP ERP solutions (e.g., Asset Management, Plant Maintenance, Human Resources).

Worked with customers, product managers, industry associations, and developers to ensure customer acceptance using workshops, prototyping, feedback sessions, and user experience monitoring and discussion.

Participated in trade shows, pre-sales discovery, demonstrations, and RFPs.

Managed the implementation services for the health & and safety portion of the precursor solution to the SAP EHSM solution.

Trained internal services and sales staff on the solutions.

Conducted an SAP “Living Library” study to determine the viability of a new H&S application. The process involved on-site detailed discussions with several companies throughout the world, assimilation of findings, market identification, cost/revenue projections, and preparation and presentation of recommendations.

ERM Computer Services & IHS - VP of Operations and then President

5 Yrs. Early 2000’s

Managed application development, editorial staff, and customer service staff of ENFLEX, the firm’s EH&S regulatory content offering that included US Federal, state, and several foreign countries (translated into English) regulations, proposed legislation, MSDS, and several other related collections.

Introduced ENFLEX “RegChange” which was the first EH&S regulatory solution to publish character-by-character changes to regulatory content. The company was

acquired by IHS; however, ERM Computer Services became the surviving entity of the merger. Mr. Bergen managed the technical and product strategy for the merger. Became President of the merged company (approx. $8M revenue / 65 employees) about one year later.

ERM, CH2M-HILL, and Edwards & Kelcey – Consultant, Director (Business Analyst). Developer (FORTRAN)

17 Yrs. 1968 through 2007 (not continuous)

Initially developed custom mainframe computer applications to support projects and/or use of industry-standard applications at mainframe operations centers. Project highlights and accomplishments include:

Worked for several Fortune 500 companies evaluating their current EH&S business processes and as part of a multi-functional team. Developed a strategy and collected needs and requirements for improvements. Organized all the processes and methodologies from project inception to the selection of an appropriate solution.

Rewrote a critical section of a FORTRAN program that simulated the movement of a freight train through its route. This enhancement was made to properly simulate the movement from Chicago to New Orleans back in 1976. Served as one of three full-time consultants for the Penn Central Railroad that managed all the data processing, modeling, and programming, regarding the valuation of the railroad’s assets that were purchased from the bankrupt railroad by CONRAIL in the late 70s. This lawsuit, at the time, resulted in the largest settlement ($2.1 billion) in the history of the US for similar cases. Submitted “Expert Testimony” refuting one of the government’s witnesses. The results were unchallenged by the AMTRAK / CONRAIL litigation.

Developed a “retire or replace” decision application for the subway cars of the NYC Transit Authority based on age, maintenance history, relevant costs, and many other parameters.

Business Analyst

Senior Business Analyst

Agile/Scrum Tutor and Process Participant

Electronic Publishing

Digital Transformation

Engagement w/Stakeholders Early and Often

Facilitation of Workshops to Gather Customer/Client Pain Points and Requirements Using Agile Methodology

Database Relational Design & Field level specifications

Facilitation of information gathering from external experts for Product Guidance

Presentation Development & Delivery

Process Pain Discovery

Workflow Design & Redesign

Engaged with stakeholders to collect feedback and get buy-in on Product Development strategy and requirement decisions.

Obtaining Target Market input at critical stages of the Agile Process

Outstanding written, oral, and in-person, presentation, and communication skills

Earning Trust and building Consensus through Honesty and Transparency

Litigation Support & Expert Witness

Technical Writing

SDLC

Project Manager

Extensive experience coordinating with all global project participants including upper management, users, partners, stakeholders, consultants, SMEs, IT, and developers.

Resource Leveling

Budget Management Delivery Estimates and Recalculation

Management

Business Case Preparation & Presentation to C-Level Executives

Facilitation (inside & outside the organization)

Innovation Forward Thinking

Mergers & Acquisitions

Solution Sales

Competitive analysis

Market Research

Sales Support (Solution Engineer) & Team Selling

Software Demonstrations

Needs Assessment

Software & Technology

Confluence

Google, Bard, Chrome, Edge

JIRA & Confluence

Azure DevOps

Microsoft Office

MindManager

MS Project, Visio, and Teams

Postman

SmartSheet

Tableau

Teams, WebEx, Zoom, Slack

Relational Databases

REST API Specification

1.

Publications

2.

3.

Terrence Bergen “How to Find the Right Occupational Health & Safety Software Solution for your Business and Make it a Success” – Terrence F. Bergen – Fall 2012

Kent Patterson & Terrence Bergen; Eminent Conceptor Award; State of Virginia; approx. 1977 “Dynamic Programming Computer Model for Wastewater Treatment Plant Design”

Kraft, Walter H. & Bergen, Terrence F. “Evaluation of Passenger Service Times for Street Transit Systems.” Transportation Research Record No 505 (1974)

4.

Education & Activities

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6.

MS Civil Engineering – Newark College of Engineering - 1970

BS Civil Engineering – Newark College of Engineering – 1968

Attended numerous workshops, courses, seminars, etc.

Six Sigma Yellow Belt

Scrum Fundaments Certified - 2019

Formal Agile/Scrum classes and Project Management classes

Collegiate varsity basketball player & assistant varsity coach after graduation

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