Md Shirazul Islam

General Banking Division

Email: ad1327@r.postjobfree.com

About Me

Professional Experience Achievements Dedicated and detail-oriented Financial professional with 17 +

years of extensive experience in providing exceptional customer service, administering customer

transactions and promoting company offerings in the banking industry. Exceptionally organized and

focused, demonstrating an outstanding aptitude to manage and balance a variety of financial

transactions in a fast-paced environment.

WORK EXPERIENCE

AB Bank PLC, in Bangladesh.

Manager (Branch In-charge) with General Banking

06/2006-present

Achievements/Tasks

e Administer the balancing of the branch vaults, automated Teller Machines (ATMs), Teller cash

balancing, voucher checking and proof sheet checking and balancing.

e Establish strong creditability with clients by providing accurate information to address concerns

regarding their accounts and other bank products, resulting in achieving the highest rate of

customer loyalty and retention.

e To maintain the Bank operations and procedures.

e To open the all kinds of Deposited accounts, checking legal documents and others.

e To Making and authorizing all kinds of Debit and Credit cards.

e Checking General ledger (GL) and posting all kinds of vouchers.

e Maximized customer satisfaction by the Banking service proactive day-to-day.

e Demonstrated leadership in implementing adequate training to team members, resulting in

improved performance and customer service delivery, which increased the existing client base

by more and more.

e Client Management

e Complex Problem Solve

e Record-keeping & Documentation

e Exceptional Customer Service

e Cash Drawer Balancing

e Office Management

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