DEIRDRE HAGGERTY

ad131s@r.postjobfree.com 516-***-**** linkedin.com/in/deirdrehaggerty/ New Jersey

EXECUTIVE DIRECTOR

Charismatic, confident educator and mentor, develops actionable strategies that expedite business objectives and sales goals. Fluent in compliance, operations, facility maintenance, education, and training; increased retail and service sales by 20% for ULTA. Received zero limitations/concerns from NACCAS accreditation review while running Empire Beauty School in the black, as one of the few profitable beauty schools in the Tristate area. With stellar interpersonal communication skills, designs first-class curricula, virtual and in-person workshops, webinars, and one-on-one training. Apprised of competitive trends, promotes and maintains a marketplace differentiation with a reputation for superlative customer services. A well-liked manager who fosters relationships at all levels based on respect and mutual admiration and believes: “Be early, work hard, stay late, and smile more is the key to success.”

SKILLS

Admissions Budget Reports Citrix Consulting Customer Service Daily Operations Educator Enrollment Facility Manager Square HR Inventory Mgmt. Leadership Curriculum Development Microsoft Office Operations Party & Event Planning Payroll Presentations Proofreading Public Speaking Recruitment Scheduling Staff Management State Board Prep State Compliance Student/Retail Salon Sales Team Building Training Financial Aid

PROFESSIONAL EXPERIENCE

Robert Fiance Beauty School Ocean, NJ 10/2023 – Present

CAMPUS DIRECTOR

Manages the facility, supervises the educators, instructors, admissions, and financial aid, engages in curriculum planning, and supervises classes and employee schedules. Manages 15 team members. Oversees state board prep, curriculum rotation, and lesson planning; maintains compliance, job placement, the student salon, and retail sales.

Hit enrollment goals and guide students in launching and sustaining their professional careers.

Guarantees students maintain SAP compliance.

Crafts curriculum rotation, lesson plans based on theory, demonstrations, and hands-on learning.

Coaches and mentors instructors to deliver unparalleled professional training in a timely manner.

Posts high customer satisfaction, referrals, and repeat clientele.

Transforming the culture of the school into a first-class, well-respected professional outfit

Empire Beauty School Brooklyn, NY 08/2021 – 08/2023

EXECUTIVE DIRECTOR

Manages operations, runs customer service, oversees a team of 12 employees and 120 in-person beauty school students. Leads programs and customizes curriculum. Provides professional and skills development, performance evaluation, and disciplinary action. Recruits, hires, trains, and terminates staff. Performs New York State compliance regarding facility management, operations, and maintenance. Approves payroll and generates budget reports.

Ensures program follows New York State Dept. of Education DOE compliance, with a min. 80% student graduation and licensure rate.

Involved with admissions to enroll engaged, qualified, and committed students.

Responsible for company corporate office internal compliance audits.

Administers enrollment guidelines in conjunction with admission agents.

Created and cultivated an advisory board based on industry network and contacts to guide the school.

Received zero limitations or concerns from NACCAS accreditation review.

School runs in the black as one of the few profitable schools in the Tristate area.

Transformed the culture of the school into a first-class, well-respected professional outfit.

ULTA Beauty Valley Stream, NY 12/2018 – 11/2020

SALON MANAGER

Hairstylist. Oversaw daily operations, directed scheduling, ran sales, and monitored inventory. Managed a team of five stylists and salon professionals. Recruited, hired, trained, and terminated talent, provided professional development and promotions. Ran daily, weekly, and monthly budget reports. Oversaw payroll. Collaborated with general, operations, and prestige teams.

Increase service and retail sales while improving salon reputation and customer satisfaction.

Deirdre Haggerty, Executive Director ad131s@r.postjobfree.com 516-***-****

Coached and mentored stylists to complete education and pass in-house advanced certification programs.

Assisted with hands-on group and one-on-one training to advance stylist skills and career opportunities.

Created a loyalty program with other nearby businesses to cross-sell customers.

Provided professional development to assist stylists cultivate a clientele and provide retail sales guidance.

Increased retail and service sales by 20%.

Increase in customer satisfaction and salon bookings.

Arrojo Cosmetology School New York, NY 10/2016 – 07/2018

COSMETOLOGY SCHOOL DIRECTOR/INSTRUCTOR/PRIVATE SCHOOL AGENT

Managed the facility, supervised the educators and instructors, engaged in curriculum planning, supervised classes and employee schedules. Managed ten trainers. Ran admissions, enrollment and inventory management. Oversaw state board prep, lesson planning; maintained compliance, the student salon, and retail sales.

Hit enrollment goals and guide students in launching and sustaining their professional careers.

Guaranteed students maintain SAP compliance.

Crafted lesson plans based on theory, demonstrations, and hands-on learning.

Coached and mentored instructors to deliver unparalleled professional training in a timely manner.

Created and cultivated an advisory board based on industry network and contacts to guide the school.

Posted a graduation rate of 90%.

Received zero NACCAS compliance limitations.

Posted high customer satisfaction, referrals, and repeat clientele.

Party Planet Inc. / FM Entertainment Valley Stream, NY 11/2000 – 10/2010

OWNER/MANAGER

Created business plan with projections, forecast, and budget for 3,500-sq.-ft. facility. Directed HR, payroll, scheduling, event planning. Wrote and designed marketing and advertising campaigns. Managed daily operations and prospecting. Drafted contracts, negotiated and closed deals. Performed payroll for vendors and employees. Oversaw marketing.

Launch event planning and event space rental start up.

Scheduled, coordinated, and facilitated events; set up, cleaned, and struck events.

Generated sales and cultivated business partnerships to increase brand reputation and cross-sell company services.

Increased sales 25% YOY.

Received numerous client referrals and repeat business.

Frequently Voted Best of Long Island by LIWeddings.com and The Knot.

EDUCATION & CERTIFICATIONS

Arizona State University, Tempe, AZ MA: English Studies

Hofstra University, Hempstead, NY BA: Psychology, Sociology, Literature.

New York State Licensed Private Career School Director

New York State Licensed Private Career School Teacher

New York State Licensed Cosmetologist

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