Customer Experience Manager
Resume:
Kidest Tadesse
Customer Experience Manager
Eager to leverages the power of technology to collect data on the traits and trends of Ethiochicken’s customer and create initiatives that ensure organizational growth and increase sales **************@*****.*** +251*********
Addis Ababa, Ethiopia linkedin.com/in/kidist-tadesse-58333314b ************@*****.***
WORK EXPERIENCE
Customer Experience
Supervisor
Ethiochicken
August/2019 – Present
Tasks
Addis Ababa, Ethiopia
SKILLS
Communication
Creativity
Collaborated & provided actionable insights to the senior management, based on syntactically collected data
Developed different survey methodologies to bring customer insight that was used as a tool in the company's expansion strategy Develop a database to track individual customer trends. Ensure maintenance of an accurate database to enable an analysis of long-term trends and customer insights is in place Maintain a good knowledge and application of relevant analytical and statistical techniques.
Designing surveys, revise existing questionnaires, form detailed, and accurate data analysis to find key trends and insights organize reports and present finding for senior managers and other stakeholders. Ensure resolution is provided for customer issues that arise during the data collection process by escalating to the significant senior managers. Direct and monitor budget assigned for the sub-department Customer Experience Officer
EthioChicken
Analytical Skill
Excel/Power.Poi
EDUCATION
Leadership & Good Governance (MA)
Ethiopian Civil Service University
2021- 2023
GPAS – 3.11
Marketing Management (BA)
Royal Collage
2015 – 2018
GPAS – 3.06
Nov/17– Feb/2019
Achievements
Addis Ababa, Ethiopia
Develop a regular and relevant data collection regarding different aspects of the company customer experience.
Prepare and present findings to senior management across departments regularly to help the company improve customer experience. Work closely with operation, distribution department to help on improvement of service and products and coach and manage new joiners to customer Insight team.
Junior Customer Experience Officer
EthioChicken
July/2016 – Nov/2017 Addis Ababa, Ethiopia
Achievements
Conduct different surveys through telephone and answer customer grievance calls and direct their grievance to responsible team. Coding, Decoding and analyzing survey data.
generate and maintain reports.
CERTIFICATES
Advance Excel Program
(07/2015 – 07/2015)
Kubicle
Dynamic Management
(November/2019)
Melhik Marketing Communication PLC
Quality Management System Development
& Implementation based on ISO
9001:2015
(March 19/2021)
Ethiopian Standard Agency
Customer Service
(February 2023)
Bridge Ethioppia
Page 2 of 2
WORK EXPERIENCE
Sales representative
YAYU Furniture
Dec/2013 – May/2016 Addis Ababa, Ethiopia
Achievements
Created Established a standardized sales reporting system that brought down discrepancies.
Performed cost-benefit and needs analysis of existing potential customers to meet their needs.
Reached out the customers leads through cold calling and emailing. Established, developed and maintained positive business and customer relationships.
Secretary
Federal Police Commission
Sep/2012 – Nov/2013
Achievements
Addis Ababa, Ethiopia
Composes letters, email and memos
Greet visitors and direct them to appropriate departments or individuals Book meeting rooms, set up conference calls and take messages coordinate the flow of information both internally and externally
Implement core office systems which resulted in increased efficiency of work processes. Successfully implemented a client information system, decreasing information pulling time
Set up and maintain document management systems
Internship
Receptionist
United Nations Office to African Union
(0 8/2011 – 08/2012)
Reference
Mahder Zewdie
Former boss
Cell: +251-*********
kaleab mekonen
Marketing Manger
Cell: +251*********
Merhawit Tsegay
Delivery Coordinator
Cell: +251-*********
Contact this candidate