Chantell Miller

Customer Service Representative

Sacramento, CA 95831

ad1314@r.postjobfree.com

916-***-****

Work Experience:

**/**-*******

Respiratory Support representative :

Works for Sutter health in-home care Timberlake

Did inbound and outbound calls to patients they were ordering the CPAP and BiPAP machine I also set up appointments for respiratory therapist to go out to Patient's house. To set up. A ventilator machine or oxygen. I also made appointments for the respiratory therapist. I have a schedule. I also trained new employees that need to train in my field. I also faxed fix problems was on the computer. Most of the time answering phones they respiratory therapist the messages you name it I get it still work there now. Customer service representative:

What's at Faneuil ask a customer support person answer inbound call out outbound calls. Work for the toll roads of Orange County. Made sure that the customers were satisfied before they hung up the phone reduce their toll fees as much as I could, and gave them all the rules and regulations of the toll roads measure all the customers questions answered before they hung up. Make sure they were satisfied before they hung up to answer phones, computers, trained figure out problems and love my job it was temporary Personal Care Assistant

Yolo County - Sacramento, CA, February 2010 to Present (Part Time)

● Taking care of one patient and all of their daily needs

● Making sure that the Patients have the insurance and medication up to date.

● Giving medication, administer bedside or personal care, such as ambulation or personal hygiene assistance.

● Preparing and maintaining records of client progress and services performed, reporting changes in client condition to manager or supervisor.

● Transporting clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.

● Performing healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.

Inventory Specialist

WIS International - Sacramento, CA, October 2019 to Present

● Went to different stores in different cities to do their inventory for the year.

● Counted their inventory making sure that was correct for the year

● Made sure that the Account was 100% accurate

Material Handler 2

Pegatron - Sacramento, CA, June 2018 to March 2019

● Well versed with the soft skills including communication and team building activities

● Provided customers with proficient support for their Phones

● Assisted between 60 and 80 customers per day, worked and tested iPhones from Apple and made sure that they were working

● Called customers and informed about the service provided. Customer Service Representative

Pick n Pull Auto Dismantlers - Sacramento, CA, September 2017 to October 2018

● Answered incoming calls from customers from all around the world that were looking to sale their car to pick n pull.

● Performed Data entry for all incoming calls, making appointments for the cars to be picked up

● Answered more than 100 calls a day

Customer Service Associate

ACT - Sacramento, CA, May 2015 to August 2017

● Answered incoming calls for Edd Bank of America card.

● Made sure on every call that the customer was satisfied before they hung up

● Performed data entry for all incoming calls, for Bank of America and Unemployment Insurance

● Responsible for answering more than 100 calls daily Caregiver

Sacramento County - Sacramento, CA

January 2013 to October 2015

● Took care of one patient and all of their daily needs.

● Giving medication, administer bedside or personal care, such as ambulation or personal hygiene assistance.

● Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

● Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.

● Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.

Certified Nurse Assistant

Mercy General Hospital, Sacramento, CA 2012 - 2014 Took Patients of Patients

● Data entry of pertinent medical records into database using medical terminology, medical codes.

● Took care of patients daily activities, medical Records of patients admitted and patients discharged

● Answering Phones, keeping Records of Patients and transported the patients within the hospital.

● Reviewed and kept records for completeness, protect the security of medical records

● Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor

Material Handler

Volt Staffing Solutions - Sacramento, CA, December 2012 to April 2013

● Tested the phones and made sure they were working properly.

● Put all the information into the computer and made sure that the test passed

● Worked as a Quality assurance and double checked the i-Phones making sure that they are working properly.

● Exceptional Performer and one of the top testers on the shift Provider Processor/Claims Processer

Blue Shield of California Eldorado Hills - El Dorado Hills, CA September 2010 to December 2012

● Did outbound calls to clients that turned in health insurance forms to make sure that all of their personal information is accurate.

● Reviewed, researched, & processed medical claims in accordance with contracts & policies

● Answered a multi-phone line to help clients with any questions associated with Claims

● Assisted claims for completeness, accuracy and correct coding

● Delivered exceptional customer service to policy holders by communicating important information and patiently listening to all issues.

Claims Processor

Foundation Health Insurance - Rancho Cordova, CA

January 2008 to April 2010

● Input claim forms from clients that had mailed their claim forms to Client

● Answered a multi-phone line to help clients with any questions associated with Claims

● Assisted claims for completeness, accuracy and correct coding

● Processed claims with coordination of benefits. Maintained claims accuracy & daily productions. Education

Sutter Oaks Alzheimer Center

1997 to 1998

Diploma In Medical Assisting in Medical

National Education Center

1988 to 1989

Diploma

Valley High School

1984 to 1988

Skills

Customer Service

Communications (4 years)

Stocking (7 years)

Shipping (4 years)

Computer Skills (4 years)

Claims investigation and research

Claims reports and documentation

Processing Claims

Certifications and Licenses

Driver's License

Assessments

Personality: Customer Service Fit — Proficient

August 2019

Assesses personality traits that result in high-quality customer service. Full results: https://share.indeedassessments.com/share_to_profile/ a7d79b6e330b87a4d120830b9daef46ceed53dc074545cb7

Reliability — Completed

April 2019

Measures a candidate's tendency to be dependable and come to work. Full results: https://share.indeedassessments.com/share_to_profile/ df969987abdfac44ffd75dc2d74d18e6eed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Yes

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