Customer Service Supply Chain

LAWRENCE E. MATTHEWS

*** **** ***** ***** ******, GA 31326 Cell 912-***-**** ********@*******.***

** *****’ experience in Purchasing, Inventory Management and Supply Chain, with strong emphasis in Customer Service, Forklift experience and Safety. Dependable, time conscious, strong work ethic, and team oriented with excellent communication skills. Professional Experience

JW Marriott Plant Riverside; Kessler Collection April 2022 to April 2023 Purchasing Manager Savannah, GA

Managed 10 employees: Purchasing Agent, Dock Receiver, Receiving Lead and Receiving Agents to include daily tasks to support product delivery, disciplinary situations, time, scheduling, and performance reviews

Influenced and encouraged others, demonstrated honesty & integrity, and led by example

Conducted daily team meetings and attended applicable leadership and planning meetings

Established new and leveraged long term existing vendor relationships

Calculated figures for food inventories, orders, and costs to stay within monthly department budget. Placed orders with approved vendors. Advanced knowledge of Wine, Liquor and Beer

Maintained clear and organized records to ensure all reports and invoices were filed and stored properly

Conducted inventory audits weekly and monthly. Completed inventory reports and logs after verification and tracking of received inventory. Practiced first in/first out inventory rotation. Monitored PAR levels

Reconciled shipping & receiving reports ensuring count accuracy. Received, unloaded, and processed deliveries

Refused acceptance of damaged, unacceptable, or incorrect items. Troubleshot vendor delivery issues and oversaw returns

Adhered to food safety and handling policies and procedures across all food related areas

Maintained Vendor Order Guides to update products; contact information and pricing

Reorganized Storerooms to co locate products for ease of order fulfillment

Worked closely with hotel leadership team, executive chefs, and restaurant management

Safety Team Lead for Zone 1 of hotel property; conducted daily walks and reported safety issues as located for resolution

Purchasing system used: Birchstreet; other systems used: Microsoft Word, Excel, PowerPoint Westin Savannah Harbor Resort; Marriott May 2021 to April 2022 Food and Beverage Purchaser/Supervisor (Return post Furlough due to COVID) Savannah, GA

Supervised up to 2 Employees: Shipping and Receiving Agents

Calculated figures for food inventories, orders, and costs to stay within monthly department budget. Placed orders with approved vendors (Avendra). Basic knowledge of Wine, Liquor and Beer

Maintained clear and organized records to ensure all reports and invoices are filed and stored properly

Conducted inventory audits to determine inventory levels and needs. Completed requisition forms for inventory and supplies. Completed inventory reports and logs after verification and tracking of received inventory

Reconciled shipping & receiving reports ensuring count accuracy. Received, unloaded, and processed deliveries

Refused acceptance of damaged, unacceptable, or incorrect items. Troubleshot vendor delivery issues and oversaw returns

Adhered to food safety and handling policies and procedures across all food related areas

Monitored PAR levels for all food items to ensure proper levels

Maintained Vendor Order Guides to update products, contact information and pricing

Reorganized Storeroom to co locate products for ease of order fulfillment

Worked closely with hotel leadership team in various disciplines

Team Player: Helped supplement labor shortages by aiding Executive Chef in Kitchen for Banquet parties and in the Hotel Restaurants when needed

Purchasing system used: Birchstreet; Other systems used: Microsoft Word, Excel, PowerPoint Parker’s Convenience Stores February 2021 to May 2021 Inventory Associate (During COVID Furlough from Westin Savannah) Savannah, GA

Conducted inventory counts of retail merchandise on shelves, in coolers, and freezers

Utilized handheld scanner to enter counts and tags, reviewed reconciliation report and recounted items as needed

Merchandised items appropriately after inventory count for customer presentation Aerotek Contractor @ Daniel Defense August 2020 to Jan 2021 Inventory Clerk (During COVID Furlough from Westin Savannah) Savannah, GA

Processed pick/delivery tickets by pulling and issuing parts to support Assembly and Armory

Processed and verified material receipts to validate for accuracy and compliance

Performed appropriate computer/inventory transactions as required by daily activities; to include cycle bin counts and return to stock; Forklift certified

Westin Savannah Harbor Resort; Marriott June 2019 to August 2020 Shipping and Receiving Attendant (Furloughed due to COVID) Savannah, GA

Received, unloaded, and processed deliveries to include food and beverage

Separated merchandise for delivery to appropriate department(s) to fill daily requisitions in a timely manner

Completed inventory reports monthly and inventory logs daily; Counted inventory monthly

Received, stored, shipped, and delivered incoming and outgoing department/guest packages and mail

Complete daily temperature checks of incoming product prior to freezer/refrigeration storage Self Employed Jan 2018 to Feb 2019

Caregiver Savannah, GA

In home Caregiver for elderly uncle

Schwan's Consumer Brands Sept 2017 to Dec 2017

Pre Salesman Savannah, GA

Merchandised products in over 33 large format stores

Stocked shelves, built incremental product displays, rotated product, and removed out of date products

Customer Service: interacted with store employees and managers

Maintained product by evaluating inventory upon each visit, avoiding out of stocks, working back stock, and placing product orders as needed for next delivery

Account Management: met projected sales goals, executed promotion demands and generated displays to increase sales

Transmit reports to track merchandise stocked on computerized handheld Gulfstream Aerospace May 2017 to Sept 2017

Product Support Distribution & Logistics Specialist II Savannah, GA

Processed pick/delivery tickets by pulling and issuing parts to support Service Center, Spare Parts Sales, Back Shops, ASC, and Distribution Allocation

Processed and verified material receipts to validate for accuracy and compliance

Performed appropriate computer/inventory transactions as required by daily activities; to include cycle bin counts, return to stock end of shift reports

Transported material to destination and from warehouse. Unloaded freight from delivery carriers and checked incoming shipments for mishandling and damages. Operated material handling equipment as required

Assisted in shipping of materials to customers, distribution allocation and repair facilities in compliance with FAA standards

Possessed CD Stamp (collateral duty inspection), Forklift certified, DOT Physical Card

Proficient in computerized inventory management system (Corridor & SAP), Livelink and Microsoft Office Suite Flight Safety International April 2013 to April 2017 Inventory Control Specialist Savannah, GA

Training Material management to include printed material and iPad electronic data. iPads maintained daily for software updates and prepare for customer use

Maintained Inventory: Printed Material Inventory and iPad Inventory Management for Savannah, Farnborough, and Hong Kong site locations. Experience with Orion Computerized Inventory System

Ordered Supplies: Processed orders for Classroom Training Material & Offsite purchases for associate centers as needed

Resolved Maintenance Issues as they arose & stocked and maintained Customer and Employee Lounges as needed

Shipping and Receiving: Received packages and prepare outbound packages for shipping daily

Safety Committee Member

Education High School Diploma Savannah High School Graduated 1991

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