Customer Service Experience

DERRICK DAVIS

***************@*****.*** 202-***-**** Washington, DC 20032

Summary

A self-starting creative individual with demonstrated organizational and planning abilities. Works well individually or as part of a team. A results-oriented, dependable professional with demonstrated knowledge and expertise in General Labor, Skills Trades, and customer service. Excels in a fast-paced environment as well as providing outstanding customer service while increasing the overall customer experience. I am able to contribute to bottom line goals, with the use of analytical skills.

Skills

Janitorial tasks

Equipment operation

Safety procedures

Materials handling

Equipment repair

Equipment maintenance

Forklift driving

Forklift driving

Hand tool operations

Standard operating procedures understanding

Responsible

Disciplined

Strong work ethic

Dedicated customer service

Experience

FEDERAL City Recovery Services Washington, DC

Monitor

6/2023-11/2023

Monitored clients making sure all followed the rules and regulations of the facility. Ensure that the clients went to groups on time. Other duties such a, cleaning offices, bathrooms, sweeping and mopping hallways. Keeping the facility grounds litter-free, taking clients out for smoke breaks and recreation. Helped serve meals.

Ace Temporaries Washington, DC

General Laborer

02/2014 – 12/2022

Performed repetitive assembly tasks with hand and power tools and

automated equipment. Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized. Collaborated with team members to complete assigned tasks and meet tight deadlines. Reported safety violations to supervisor to reduce risks and accidents. Maintained clean, safe working environment by removing waste from job site prior to shift completion. Performed ditch digging, paving and hauling. Met company and OSHA safety guidelines for work site operations to

minimize worker risk. Motivated and encouraged team members to communicate more openly

and constructively with each other.

Miller and Long Bethesda, MD

Laborer

03/2010 - 11/2010

Maintained clean, safe working environment by removing waste from job site prior to shift completion.

Reported safety violations to supervisor to reduce risks and accidents. Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.

Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.

Removed and disassembled scaffolding and plywood at end of each shift or project and loaded all materials into trucks. Assisted with the day-to-day operations on the work site. Stacked and transferred 10-ft and 21-ft aluminum beams to other levels.

Bratti Stone, LLC Alexandria, VA

Finisher Helper

05/2008 - 11/2008

Assisted stone mason with the setting of the stone. Kept all the equipment handy and ready to use. Maintained clean, safe working environment by removing waste from job site prior to shift completion. Performed repetitive assembly tasks with hand and power tools and automated equipment. Reported safety violations to supervisor to reduce risks and accidents. Operated forklifts to load and unload supplies and materials. Operated lull and bob cat Prepared stone that needed to be set with holes or slots. Drilled the holes into the wall for the anchor support.

Rugo Stone, LLC Springfield, VA

Finisher Helper

05/2006 - 11/2006

Used numerous types of power tools and other equipment daily. Maintained clean, safe working environment by removing waste from job site prior to shift completion. Drilled holes into the wall for the anchor support Prepared the stone for placement by grouting and caulking them. Prepared stone that needed to be set with holes and slots.

Pagliaro Brothers Stone Upper Marlboro, MD

Finisher Helper

12/1998 - 11/2001

Mixed plaster and cement. Assisted the stone mason with the setting of the stones. Operated the lull, forklift, and bob cat. Drilled holes into the wall for the anchor support. Prepared the stones that needed to be set with holes and slots.

Reeves Municipal Building Washington, DC

General Labor Worker

11/1992 - 11/2001

Vacuumed office floors. Emptied Office Trash. Kept lobby clean by mopping and waxing floors. Sanitized frequented areas and equipment using approved supplies. Collected trash from floors within hallways, bathrooms and work areas. Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions. Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas. Responded to emergency cleaning requests to meet client expectations. Promoted building security, locking doors and checking electrical appliances for safety hazards. Buffed tile floors to maintain polished appearance.

DC Village Family Shelter Washington, DC

General Laborer

06/1990 - 11/1992

Performed repetitive assembly tasks with hand and power tools and automated equipment. Collaborated with team members to complete assigned tasks and meet tight deadlines. Reported safety violations to supervisor to reduce risks and accidents. Kept the grounds clean of trash Vacuumed floors.

Stripped and waxed floors. Took out the trash.

Education and Training

DC Public Schools Washington, DC

GED

06/1986

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