Customer Service Client

Profile

Experience

Robert Ritter

** ******* ***

West Orange NJ

07052

tel: 201-349-6907email:*************@*****.***

am a highly accomplished professional customer service provider with ten years of progressive

experience demonstrating outstanding solution finding, client service, and team building skills,

with a proven record of delivering high-quality work with quick turnaround time. am looking for

a position that will allow me to utilize my leadership, organization, and human relations skills in a

professional environment

1. Shop steward/ sever/ bartender - areasusa (newark airport)since 2009

+ Responsible for running a smooth shift and controlling labor

+ Built many lasting relationships with clientele

+ Handled all incoming cash flow and balancing all receipts at end of day

+ Increased profitibility by managing food costs and inventory through reducing

waste and properly training staff

+ Managed Open Table reservation system and ensured guest satisfaction at all

times

+ Dealt with numerous guest complaints and ensured they left satisfied

+ Initiated a new extensive training program to better prepare staff for volume

of business. Server.Legalseafoods(shorthills mall)2005

Certified Trainer/Bartender January 2002 - January 2012 Olive Garden (Livingston, NJ)

+ Provided fast friendly service for all clients

+ Ensured satisfaction and handled corporate accounts

+ Ensured all contracts were handled correctly

+ Met all company standards and adhered to set time limits on providing services

* Ordered and controlled all liquor inventory and built lasting relationships with

vendors

+ In charge of the training and scheduling of all new employees

BA Political Science September 2001 - May 2006 Seton Hall University

+ Minor in Business and Criminal Justice Graduated with Honors

Education

Skills

References

Other

+ Serv safe food and alcohol handler certification

+ Extremely proficient in MS Word, Office, and guy dimaria -786-***-****

**********@*****.***

Narinder Singh - Singh's Tax Services

**********@***.*** / 973-***-****

+ An excellent ability to work independently or as a team

* Strong written and verbal communication skills

+ Excellent problem solving, time management, and organizational abilities

+ Outstanding customer service and phone skills with the ability to handle high

pressure situations with grace and patience

Contact this candidate