ROBERT A MOYLAN

ad130s@r.postjobfree.com – 407-***-****

PROFESSIONAL SUMMARY

Hands-on results-oriented IT professional with extensive technical project management experience, information systems implementation, stakeholder communications, project portfolio resource planning and process improvement.

Exceptional leadership and communication skills building managing high-performing project teams across all organizational levels with world class customer service.

Experience in Telecom expense management, project, and vendor management. Maintained business impact analyst including Risk, Actions, and Issues Log (RAIL).

Twenty (20) years billing, invoicing, and analysis experience. Experience with capital expenditure (CAPEX), operational expenditures (OPEX), budgeting and general ledger (GL) codes.

Analytical problem solver with proven ability to deliver timely results on complex, enterprise-level projects; AD Migration, WIN XP to WIN 7 and WIN 7 to WIN 10 Migrations.

Security+, Cybersecurity Analyst (CySA+) and Certified Ethical Hacker (CEH) certifications. Vulnerability scanning, Nessus, Splunk, Wireshark, NMAP and TCPDump experience.

ISO 9001 Internal Auditor, Quality Control Auditor and proficient in System Integration Testing (SIT), User Acceptance Testing (UAT), Application-Under Test (AUT) and Disaster Recovery.

TECHNICAL PROFICIENCY

Office 365, MS Project, MS Visio, MS Power Point, MS Outlook, SharePoint, Scrum Master, Agile, Lean, ITIL, Security+, CySA+, CEH, Vendor Management, SaaS, PaaS, System Integration Software, Ghost, Quest Tool, SCCM, Data Center, TTSM, SDLC, ERP, SCM, ECM, CRM, SIT, UAT, AUT, Financial Banking Systems, Payroll HR Systems, Data Warehouse, Cloud Computing, Dell & HP Client/Server, Blade Storage Appliances, Service Now (SNOW) and VMWare.

PROFESSIONAL PROFILE

ATLANTIC DATA CONSULTANTS - Lake Mary, FL 12/2004 - Present

Owner - Project Manager, Program Manager & Network Systems Engineer

Data network integrations VAR, IT solutions service consultant and SMB provider

IT PROJECT HISTORY

Truist Bank 4/2023 – 10/2023

Technical IT Infrastructure Project Manager – Enterprise Platform Engineering & Infrastructure

Manage the deployment of MFA Mainframe managing software development teams working with Calypso/Adenza, MuleSoft API, Robotics RPA automation using LoanIQ Bots both cloud & Citrix, RSA using CyberArk and several other bank centric applications and platforms.

Agile management and TDLC processes tracked with SNOW and Rally.

Worked closely with the Truist Cybersecurity Team creating AD accounts.

Truist Bank 4/2021 – 12/2022

Technical IT Infrastructure Project Manager – Enterprise Platform Engineering & Infrastructure

Manage the deployment merger of SunTrust and BB&T Banks creating Truist Bank

Plan, execute, and support employees during the deployment of 44, 000+ physical new heritage company devices across the entire company’s 17 distinct Lines of Business (LOBs)

M&A experience in the archive, decommissioning resource data and TCLC change assessments

Manage multiple project streams, lead multi-faceted teams and communication management

Creation of project docs, PowerPoint presentations and coordinate all project kick-off meetings

Managed conversion of 1,474 branch VDI/thin client and deployment of Enterprise Teller (ET) application including application performance testing using SDLC methodology

Manage systems integration, user acceptance testing (UAT) validation and Fresh Start imaging

Partnered closely with Lines of Business (LOB) on intake requirements, validate technology solutions, schedule device deployments supporting device activation and personalization

Conduct daily merger meetings with lines of business (LOB)

Daily deployment reporting to Point of Contact (POC) for all managed Lines of Business (LOB)

Managed M&A device deployment data to ensure correct user, application, and device combinations were delivered accurately and timely

Validated all required user and access provisioning prior to device deployment

Supported users through activation and personalization of new devices

Manage issues escalation, resolution, and scope change management

Manage project metrics, reporting using PMBOK and ITIL methodology

Extensive experince and use of Service Now (SNOW), Dashworks, SharePoint and Peoplesoft

Working knowledge of Software Development life Cycle (SDLC)

~Project Methodology; Waterfall Model & Agile ~Industry Vertical; Banking~

Multiple Projects – Central Florida 10/2020 - 4/2021

Technical IT Project Manager

Performed systems integration and user acceptance testing (UAT)

Rack & stack installations, router & switch trouble shooting for local company’s infrastructure

Project Lead tech on all Walmart, Sam’s Club and Whole Foods POS refreshes.

Installation of IT infrastructure & deployment of CCTV, digital signage, menu boards and POS ~Project Methodology; Waterfall Model ~Industry Vertical; Banking, Retail & Entertainment~

FIS – Maitland, FL 1/2020 – 10/2020

Project Manager II – Technology

Manage SD-WAN projects for 20 + US banks with up to fifty (50) branch locations.

Create PowerPoint for client Kickoff’s, weekly tracker and provide daily update in TED & ServiceNow (SNOW).

Ordered SD-WAN Edge Device, DIA (ethernet), broadband circuits per branch, LTE & WAP.

Led all internal & client facing calls and provide ongoing project updates.

Work closely with the SD-WAN & CORE Engineers pre- and post-installation, circuit turnup, cutovers and cross connects.

Provide clients post-sales leadership in the implementation of VMware SD-WAN VeloCloud solutions.

Responsible for the delivery of standard methodology, commercially beneficial solutions in detailed Statements of Work (SOW). Interface with MetTel, Simplify and AT&T

Manage project metrics, reporting using PMBOK and ITIL methodology

Working knowledge of Service Now (SNOW), Dashworks, Peoplesoft and SharePoint

~Project Methodology; Waterfall Model ~Industry Vertical; Banking~

JetBlue / Verizon - Temple Terrace, FL 5/2019 – 12/2019

Network Project Manager – Global Project Management

Managed IOS code upgrade project on 800 + Cisco switches & routers at JetBlue domestics, international and data-centers sites.

Created, tracked, and closed all change request (CR) in ServiceNow.

Managed JetBlue infrastructure projects such as Rubrik, NEXXUS 7K – 9K refresh rack & stack installations and vRealize tool along with VMware in JetBlue’s datacenters disaster recovery site.

Manage Palo Alto refresh and f5 NetScaler load balancer refresh in JetBlue’s datacenters and disaster recovery site.

Managed 1ERP SAP S4/HANA express route projects, VPN and Firewall upgrade projects. Scheduled and ran all maintenance bridges 24/7.

Manage project metrics, reporting using PMBOK and ITIL methodology

Working knowledge of Service Now (SNOW), Dashworks, Peoplesoft and SharePoint

~Project Methodology; Waterfall Model ~Industry Vertical; Air Travel~

Multiple Projects - Central Florida 12/2018 - 5/2019

Technical IT Project Manager

Managed Synovus Bank branch refreshes in Central Florida. Performed hands-on systems integration and user acceptance testing.

Rack & stack installations, router & switch trouble shooting for local company’s infrastructure.

~Project Methodology; Waterfall Model ~Industry Vertical; Banking~

Managed Humana office refreshes of UPS, ATS & PDU in Central Florida. Performed hands-on rack & stack as well as device configuration.

~Project Methodology; Waterfall Model ~Industry Vertical; Healthcare~

Delta Air Lines / HP MPS Printer Refresh Project - Lake Mary, FL 9/2017 - 12/2018

Remote IT Project Manager

Led an HP internal team to complete the refresh of 785 multi-functional devices (MFD) in 2017 and 600+ MFD devices refreshed in 2018 on-time and under budget.

Conducted Delta/HP meetings, management reports and installation projections to HP analyst.

Updated existing processes then created new refresh processes, procedures and revamped the HP/Delta SharePoint site with new structure including relevant project content.

Interfaced and managed HP Techs facilitate HP MFD ordering and delivery dates and coordinated vendor freight company’s weekly delivery and pickup. Created 48hr site readiness weekly meetings with vendor and Delta site Point of Contact (POC).

Worked closely with Delta site POC to ensure a smooth refresh through the entire on-site refresh process.

Assisted with the beta testing on HP’s new internal Transition Management Tool (TMT).

Manage project metrics, reporting using PMBOK and ITIL methodology

Working knowledge of Service Now (SNOW), Dashworks, Peoplesoft and SharePoint

~Project Methodology; Waterfall Model ~Industry Vertical; Air Travel~

CEMEX Florida Plants - Central Florida 4/2017 - 9/2017

Technical IT Project Manager

Rack & stack, router refresh and T1 circuit cut-over project for 50+, locations across Florida

Office facility and laydown yard locations for projects sites covered across the state of Florida

~Project Methodology; Waterfall Model ~Industry Vertical; Manufacturing~

CNA Insurance - Lake Mary, FL 1/2017 - 4/2017

Technical IT Project Manager

On a site migration of 800+ CNA Insurance employees from Maitland, FL to Lake Mary, FL.

Hands-on rack & stack servers, routers, switches, UPS battery stack, manage cabling and Comm Room. Performed system integration and user acceptance testing to ensure functionality

Decommission of CAN’s existing routers, switches and cable racks and demark in Maitland

Led a team of 18 techs during relocation in Maitland, FL and redeployment in Lake Mary, FL

~Project Methodology; Waterfall Model ~Industry Vertical; Insurance~

Multiple Projects – Central Florida 7/2016 - 1/2017

Technical IT Project Manager

Managed all Chase Bank branch refresh in Central Florida, Chase Bank Call-Center MFD refresh and PNC Bank refresh. Performed systems integration and user acceptance testing

Rack & stack installations, router & switch trouble shooting for local company’s infrastructure including Meritage Homes, Home Bridge, IMortgage, Coggins, CF Cancer Institute, Farmer Home Furniture, Family Health Services, Banfield & Express Scripts.

Project Lead tech on all Walmart, Sam’s Club and Whole Foods POS refreshes.

Installation of IT infrastructure & deployment of CCTV, digital signage, menu boards and POS at Cobb Theater in Daytona.

~Project Methodology; Waterfall Model ~Industry Vertical; Banking, Retail & Entertainment~

Siemens Secure Print Project - Orlando, FL 7/2015 - 7/2016

Regional IT Project Manager

Managed all the Siemens Secure Print Project based in Orlando, Florida.

Manage the refresh of 3000+ Ricoh and Canon Multifunctional Devices (MFD) across the Americas which include 14 countries.

Create and maintain project documents which include all refresh processes & procedures, scheduling, and reporting.

Facilitate project kickoff, workshops, and vendor relationship.

Worked with Global Output Management Service (OMS) project team and PMO headquartered in Munich, Germany.

~Project Methodology; Waterfall Model ~Industry Vertical; High Tech~

Verizon contingency call center project - Arlington, VA 6/2015 - 7/2015

Technical IT Project Manager

Setup 800+ pc/laptops in Arlington, Virginia.

Create and maintain field-tech playbook which includes all migration processes and procedures.

~Project Methodology; Waterfall Model ~Industry Vertical; Telcom~

Allstate Insurance- Central Florida 4/2015 - 6/2015

Technical IT Project Manager

Managed the WIN 8.1 Agency Desktop Reinvention (ADR) Migration/Refresh nationwide.

Migration/Refresh of 1100+ pc/laptops per state using MS SCCM 2012 R2.

Create and maintain field-tech playbook which includes all migration processes and procedures.

~Project Methodology; Waterfall Model ~Industry Vertical; Insurance~

CNA Insurance - Maitland FL 1/2015 - 4/2015

Technical IT Project Manager

Responsible for the WIN7 Migration/Refresh at the Central Florida location in Maitland, FL.

Migration/Refresh of 800+ pc/laptops during a six-week engagement using MS SCCM 2012 R2

Created a daily report to monitor performance and determine refresh user schedule and staff assignments.

Enhanced project process and procedure and increased daily output.

Create and maintain field-tech playbook which includes all migration processes and procedures.

~Project Methodology; Waterfall Model ~Industry Vertical; Insurance~

Banfield Pet Hospital - Central Florida 12/2014 - 12/2014

Technical IT Project Manager

Responsible for the Banfield Pet Hospital Multi-Site Switch Refresh Project in Orlando at 12 locations

Deploying Cisco 1921 routers, Cisco 2960+ Catalyst SI PoE switches and Cisco 2960-X Catalyst switches within the Banfield Florida footprint

~Project Methodology; Waterfall Model ~Industry Vertical; Retail~

Coast Dental - Central Florida 11/2014 - 12/2014

Technical IT Project Manager

Managed the Coast Dental Server Refresh Project in Central Florida at 15 locations

Deploying HP servers, HP clients and Netgear switches within the Coast Dental Central Florida footprint.

Upgrade of Windows 2003 R2 Small Business Server to Windows 2012 R2 Standard on all impacted servers which enabled maintenance of vendor support and enterprise system standardization.

~Project Methodology; Waterfall Model ~Industry Vertical; Health Care~

Morgan Stanley - Winter Park, FL 10/2014 - 11/2014

Technical IT Project Manager

Responsible for complete project on the Morgan Stanley client WIN 7 Refresh Project

Refreshed 1000+ HP PCs within the Morgan Stanley footprint.

~Project Methodology; Waterfall Model ~Industry Vertical; Financial~

SunTrust Bank Orlando, FL 7/2014 - 10/2014

Enterprise IT Project Manager

Responsible for complete project of the SunTrust Bank WIN 7 Refresh Project.

Migrated 350+ sites - 12,000+ PCs within the SunTrust footprint.

Maintained a project plan, conducted daily internal and external project conference calls analyzing and identifying the "as-is" state, "to-be" state and conducting GAP analysis.

Created and maintained the Project Plan, Risk, Actions, Issue Log (RAIL) project process and procedures.

Created daily & escalation reports.

Analyze reports and records to monitor performance and to determine schedule and staff changes.

Created and maintained field-tech Playbook that included all migration processes and procedures

Trained 40+ migration field techs using my developed Playbook.

Using a modified version of SCCM 2012, the field-techs were able to efficiently backup date files, outlook address book and favorites from the client XP box (laptop/desktop) and restore on pre-imaged WIN 7 box.

Worked directly with the Orlando Integration Center (OIC) imaging department to ensure a quality end to end consistent WIN7 imaged product shipped to the field successfully.

~Project Methodology; Waterfall Model ~Industry Vertical; Banking~

Trulite Glass - Orlando, FL 6/2014 - 7/2014

Technical IT Project Manager

Managed the Acronis deployment at 26 Trulite Glass facilities nationwide.

Created and maintained the Project Plan, Risk, Actions, and Issue Log (RAIL), created Daily & Escalation reports.

Created project process and procedures for all client sites.

Created and maintained Tech Playbook with all deployment processes.

Led meetings and discussions to drive deliverable outcome.

~Project Methodology; Waterfall Model ~Industry Vertical; Manufacturing~

HD Supply Orlando, FL 10/2013 - 5/2014

Enterprise IT Project Manager

Managed Data Comm department supporting multiple projects with competing deadlines.

Supported 7 Business Units (BU) 40-60 on-going projects under the HD Supply corporate umbrella defined project scope, identified resources and coordinates activities for project team.

Work with business unit’s analysts, lines of business and PMO to review initiative designs and ensure tracking of key process quality metrics.

Using SharePoint, developed detailed project plans using, schedules, estimates, resource plans, site floor plans for installation of new sites and status reports.

Maintained documentation of all circuits, data, and voice equipment.

Maintained high-quality and effective status reports and release dashboards with relevant projects specific action-oriented messaging.

Using ITIL to enhance project delivery and/or operational effectiveness and in implementing processes following ITIL standards, policies, and guidelines.

Conducted daily internal project meetings and responsible for project tracking and analysis.

Ensured adherence to quality standards and reviews projects deliverable.

Provided technical and analytical guidance to project team.

Recommended and acted to direct the analysis and solutions with project issues.

Communicates with internal stakeholders and external vendors on all level including Verizon, CDW, Riverbed, Verizon, Cisco and Motorola to negotiate cost effect service contracts.

Weekly status conference call with Verizon to discuss telecom circuit installation, review of telecommunication billing including circuit, LTE, mobility, local/long distance add, moves changes for accuracy.

Assists with preparation of equipment specifications.

Coordinates installation and maintenance activities with other departments including telecom, operations, and business units to avoid disruptions in communications and ensure efficiency of continued operations.

~Project Methodology; Waterfall Model ~Industry Vertical; Retail~

Sprint wireless - Central FL 5/2013 - 10/2013

Technical IT Project Manager

Project Manager on the E911 Sprint wireless router cell tower upgrades in Central Florida.

The migration project included 200+ towers.

~Project Methodology; Waterfall Model ~Industry Vertical; Telecom~

Health Management Associates - Naples, FL (HMA) 10/2012 - 5/2013

Enterprise IT Project Manager/Systems Analyst

Project Managed the Active Directory (AD) migration, deployment, and configuration in over 70+ medical facilities, 250+ clinics located in 15 states using the Quest Migration Manager for Active Directory. Migration of 100+ windows 2008 servers to server 2012.

Participate daily on a technical pre/post migration bridge with on-site HMA hospital IT development teams and vendors to stabilize the migration environment.

Overall results include a significant increase in stability, transparent AD migration and a decrease in down time saving man-hours and hundreds of thousands of dollars.

Provided process AD architecture direction with individual initiatives by working with the client to ensure that design, development, and testing activities conform to the strategic direction of the migration.

Maintained project(s) system(s) of record to adheres with enterprise change standards.

Proven ability to collaborate with parent domain specific applications, corporate infrastructure and vendor relations specific guidelines and information database.

Created daily analysis, VLOOKUP reports to acquire attached Quest agents to mitigate devices.

Interfaced with core applications used in ER, hospital lab, admittance, and finance department.

~Project Methodology; Waterfall Model ~Industry Vertical; Healthcare~

JP Morgan Chase Bank - Lake Mary, FL 9/2012 - 10/2012

Technical IT Project Manager

Technical IT Project Manager on the JP Morgan Chase Bank deployment in Lake Mary, Florida

Configuration project of 1600+ HP Thin Client Devices at the Lake Mary, Florida call centers.

Drove aggressive schedule completion with thorough testing to minimize rework and around the clock support.

~Project Methodology; Waterfall Model ~Industry Vertical; Banking~

7-Eleven - Central, FL 6/2012 - 9/2012

Technical IT Project Manager

Responsible for the project on 7-Eleven NEC servers, mobility refreshes and POS project in Central Florida.

Installation of hardware, server backup/restore, programming mobility devices, verified MOM, gas pumps and wire management of 60+ sites.

Upgrade of Windows 2003 R2 Small Business Server to Windows 2008 R2 Standard on all impacted servers which enabled maintenance of vendor support and enterprise system standardization.

Network support: TCP/IP, VOIP, VPN, WIFI, remote access, routing, switching, LAN, WAN. Server subsystems including encrypted data storage, data backup.

~Project Methodology; Waterfall Model ~Industry Vertical; Retail~

Liberty Mutual Insurance - Lake Mary, FL 4/2012 - 6/2012

Technical IT Project Manager

Project Manager on the rack & stack; server, switch, router, and wire management project with multiple closet relocation and managed the installation, maintenance, Wi-Fi enhancement

~Project Methodology; Waterfall Model ~Industry Vertical; Insurance~

RBC Bank/PNC Bank - Central Florida 1/2012 - 4/2012

Technical IT Project Manager

Technical IT Project Manager on the RBC Bank/PNC Bank merger branch and back-office refresh project in Central Florida. Performed system integration and user acceptance testing

Managed 5+ direct reporting techs performing weekly upgrades on networked HP PC’s, HP Printers, Cisco VoIP Phones, Cisco 1921 routers, LAN/WLAN infrastructure at 25+ bank branches and corporate bank back-office locations with the bank footprint

~Project Methodology; Waterfall Model ~Industry Vertical; Banking~

ATLANTIC DATA CONSULTANTS - SMB EXPERIENCE

ATLANTIC DATA CONSULTANTS - Lake Mary, FL 12/2004 – 1/2012

Owner - Project Manager, Program Manager & Network Systems Engineer

Data network integrations VAR, IT solutions service consultant and SMB provider

Atlantic Data Consultants is focused on identifying customer needs and positioning solutions with Channel Partners for SD-WAN, Cyber Security, Risk Mitigation, Cloud Services, Data Center, and Unified Workspace. Telecom technologies include VMware, Avaya Aura UC and CC, Barracuda, Cisco, Microsoft, Palo Alto Networks, IBM, Dell, Oracle, SAP, EMC, and NetApp. Position Managed IT services (IaaS, SaaS, TaaS, PaaS) to complex enterprises. I also partner with multiple industry resources to provide the most innovative industry products in turn providing World Class Customer Service.

Extensive IT Infrastructure background managing IT Infrastructure enterprise projects including LAN/WAN/WLAN networking equipment, VoIP, WIFI, client/server 2.x hardware refresh and migration, end of life servers/routers refresh, server virtualization creating an overall reduction in server footprint, enterprise thin-client implementation, Cisco router/switch refresh and UPS.

VoIP and software deployment, structured cable management and low voltage cabling.

Site surveys, hands-on T1 cutovers, DMARC extension, Rack & Stack installation, Server, and Router Refresh & WIFI installations as well as network troubleshooting and Data Center.

Proficient with EMC, VMware, NetApp, EqualLogic, Compellent, Left-hand and Hitachi.

Disaster Recover (DR) implementation, Co-Location, Interactive Voice Response (IVR) management and Integrated Voice Recognition (IVR).

Extensive experience using MS Office 2.x, MS Client 2000/XP/WIN 7/WIN 8.1/WIN 10 and MS Server 2003 R2/2008 R2/2012 R2 migrations.

MS Azure, MS Orchestrators providing MS Cloud solutions platform, Office 365 implementation projects in the SMB environment. Hands on storage solutions, data migration, replication, disk/tape storage management, SAN, NAS, VMware virtualization, clustering, and data center management and rack wire management.

Completed vendor work orders from Tech Web Sites; Field Nation, Work Market, Field Engineer, Avnet, Black Box, Peak, Barrister, Insight Global, NCR, On Force, Pivotal, Smart Source, Hammer Bach, Ammacore, TechLink, Trexel, NTS, F2onsite, Technisource and NSCGlobal.

RELEVANT EXPERIENCE PRIOR TO ATLANTIC DATA CONSULTANTS

ORLANTECH, Orlando, FL 01/2003 - 12/2004

IT Project Sales Manager & Network Systems Engineer

Provided Network integration and solutions services as project manager

Successfully manage the sale of Microsoft, Cisco, HP/Compaq and WatchGuard service solutions for LAN/WAN networking, internet security, T1, VoIP, VPN, ATM, Data Storage, VTL, Frame Relay and CRM. Identifying qualified prospects and maintaining a continuous client pipeline forecasting business opportunity.

Developed methodology for negotiation, handling objections and closing prospects.

Creation of sales presentations, proposals, power point presentations, request for proposals (RFP) and preparing statements of work (SOW).

Management of computer/telephony provisioning, Colocation facilities, disaster recovery (DR) solutions and service level agreements (SLA).

Managed upgrade of multiple Windows 2000 to Windows 2003-R2 on all client impacted servers which enabled maintenance of vendor support and enterprise system standardization.

Coordinate the management of Cisco VoIP enterprise phone system, including system configuration, MPLS, call center environment, and voicemail.

Process engineering experience, identifying the appropriate industry best practice to be implemented in the organization.

Management of all aspects of local area network (LAN) and Multiprotocol including Label Switching (MPLS) based wide area network (WAN), including security systems, switches, routers, VPN, firewall, monitoring and reporting systems.

Managed, developed, lead, and mentored 5 direct reports and contractors.

Management oversight included support of VMware, Citrix, UNIX, and Windows 2000 servers in multiple customer environments.

Conduct weekly meetings including complete life-cycle project support, requirements definition, technology assessment, statistical tracking, design, testing and implementation.

Experience developing ways of accomplishing goals with little or no supervision and with deliverable based models.

Negotiation of partnerships, industry certifications, vendor selection and managed services.

INTERVOICE-BRITE - Heathrow, FL 04/1997 - 12/2002

IT Project Manager & Network Operation Center (NOC) Manager

Global telephony provider of Integrated Voice Response (IVR) and Managed Service Provider (MSP) solutions

Promoted from IT Project Manager to Network Operations (NOC) Manager in 2000.

Successfully manage the daily enterprise operations of the Network Operations Center (NOC) which included three-call center analyst and eleven NOC Engineers (24/7/365.

Supported both Interactive Voice Response (IVR) management and Integrated Voice Recognition (IVR) fulfilment services for fortune 500 clients.

Management of the corporate facility consolidation and infrastructure relocation interfacing with all subcontractors, architects, moving company and building Management Company.

Assisted with the design of the Corporate Data Center and Network Operations Center (NOC).

Maintains information and made suggestions for improvement to the organization/structure.

Responsible for department budgets, technology, and staffing.

Collaborates with Management to develop estimates of project implementation to include planning, scheduling and evaluation of cost, capabilities, and time factors.

Managed corporate enterprise-wide Microsoft Exchange Project refresh pre-merger.

Administered and supported Windows, UNIX and GroupWise user accounts, logins and passwords for 600+ users in a distributed environment after the merger.

Participated in design, development, and implementation of process design deliverables, to include components of the assessment and optimization of ITIL Process design and review of client requirements.

Developed, implemented, and tested an enterprise-wide Disaster Recovery (DR) plan for the NOC and ASP Host Facility with contingent fail over ensuring business continuity and uninterrupted services between four corporate distributed locations including Orlando, Wichita, Boston, and Manchester UK.

Management of Network and Telecommunications Infrastructure, including planning, acquisition, design, management and maintenance of voice, data, and video equipment in a large enterprise environment.

Managed, maintained, and distributed all metrics and reports concerning the release schedule and environment availability for the Chase Bank IVR hardware to portal conversion project.

Negotiated contracts with SUN Microsystems, HP and other software vendors and implementation consultants. negotiated resulted in over $50,000 in free services.

Successfully organized, scheduled, and facilitated all departments after merger standardizing on to a single Dell hardware platform for laptops, desktops, and servers.

Periodically review vendor contracts, processes, services, and equipment to evaluate and propose cost savings alternatives real-time.

Program managed and coordinated the implementation of production environments for major and minor releases with the Engineering Department which included up to twenty-five different projects in each release.

Assigned to special projects deemed high priority ensuring releases tested efficiently resulting in shorter testing windows.

Created, administered, and approved UNIX and XML scripts to test and verify the environments availability and proactively fixed any issues during Chase and various other roll outs.

Worked closely with the application development department to ensure compliance with IVR systems banking Industry security standards, FFIEC.

Conducted weekly customer meetings with AT&T, Sprint, WAMU, Qwest, Excel, MCI, SBC, J.P Morgan Chase and other banking and telecom customers, reducing customer’s concerns with Inter Interactive voice response (IVR), Telephony and ASP environments.

Facilitated conference calls maintained and documented update status with internal and external vendors, co-location facilities adhering to the Service Level Agreements (SLA).

Led development team to modify Applix for enterprise help desk ticketing system.

Established an effective Intrusion Detection System (IDS) eliminating possible

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