Frank La Rosa 720-***-**** ad130o@r.postjobfree.com

* ***** ** *** *****; customer-centric and dynamic professional with experience in enhancing year-over-year business revenue and profit margins by formulating and executing innovative sales and marketing strategies. Proven skills in identifying and capitalizing potential business opportunities, securing, and retaining valuable accounts, and optimizing sales funnel and market penetration within competitive markets. Demonstrated expertise in streamlining complex business operations, championing, and mentoring cross-functional teams.

PROFESSIONAL EXPERIENCE

Loan Specialist, AutoPay 2021 – Present

Liaise with clientele via phone in a busy call center setting; complete up to 100 outbound calls to customers with auto refinancing renewal needs.

Organize financing contracts and prepare loans across 65 various lenders; discuss needs of clients and present vehicle refinancing options; present vehicle protection options/credit and life protection options.

Collaborate with lenders to secure loan approvals and funding; collect client information and verify completion to expedite approvals.

Respond to email and phone inquiries; process client credit applications; prepare all related documents, finance contract, bill of sale, proof of insurance, credit applications.

Review, analyze business activities, costs, operations, and forecast data to determine department or division progress toward stated goals and objectives.

Analyze necessary data (credit reports, income ratios, loan to value, bank stipulations) to fund loans.

Generated additional revenue by selling products including vehicle service contracts and GAP.

Sold prepaid maintenance plans at an average of 10% higher product penetration than peers.

Finished 2022 as a top 30 Specialist for revenue (out of 250+ loan specialists).

Ranked in top 5% for activity, inbound/outbound text contacts.

Sales Consultant/Internet Manager, Carmax, Sonic Automotive, Chevrolet & Arapahoe Hyundai 2014 – 2021

Oversaw customer requests via email or over the phone; responded to concerns and closed deals; prepared documentation for customer signing.

Approached, greeted, and helped any customer who entered the dealership showroom or sales lot; learned customers’ needs and assisted in vehicle selection.

Explained product performance, application, and benefits to prospects; described all optional equipment available for customer purchase; upsold features to increase sale.

Built strong rapport with customers; performed high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles.

Overcame objections, close sales, and perform all other steps of the sales process in accordance with company standards; drafted legally binding documents in preparation for financing a car and closure.

Ranked as #2 sales consultant in 2021 (sold 241 units); ranked as #4 out of 15 states; sold 163 Hyundai vehicles.

Achieved front-end and back-end gross of $600,000+ annually.

Trained dozens of sales consultants that are now top performers.

Distinguished as a “top performer” every month for 3 years consecutively; maintained high closing ratios.

Received high customer satisfaction scores evident from customer service index (CSI).

Received “Mark of Excellence” award at Chevrolet.

Franchise Owner/General Manager, BlackJack Pizza 2005 – 2014

Maintained operations by implementing policies and standard operating procedures; implemented production, productivity, quality, customer service standards, and improvements for operations of $1 M annual sales.

Recognized as Franchise of the year in 2005.

Increased annual sales from $500K to $1M+ achieving franchise largest sales increase for 2006.

Executed promotional and marketing strategies to increase average weekly volume of $9.5K to $23K.

Achieved a record weekly revenue of $28K.

EDUCATION/TRAINING

Real Estate Laws, Colorado Real Estate Institute High School Diploma, Abraham Lincoln High School

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