Lake Forest, CA – ***** 714-***-**** ad12zy@r.postjobfree.com

E D U C A T I O N D I R E C T O R O F O P E R A T I O N S & S A L E S M A N A G E R Nursing and General Education

Courses RN Program

Golden West College - Huntington

Beach, CA

2002 -2010

High School Diploma

Marina High School - Huntington

Beach, CA

1999-2002

ALLISON LEE SMITH

A solution-oriented professional with leadership in transforming challenges into opportunities. Well- rounded experience in driving efficiency across Aesthetic business development, sales, client counseling, and customer account management. Exhibited exceptional ability to identify new revenue streams. Skilled in opening communication channels, effective networking, and long-term business relations management to create an ideal customer profile. Hold an analytical mindset to determine different KPIs, and restructure procedures to ensure optimal ROI. Seeking to leverage prior knowledge and experience in Aesthetic sales to channel profitability and support sustainable growth. Director of Operations, Revenue Management & Sales Pure Dermatology and Hair Center - Newport Beach Oct 2023 - Present Key Achievements:

Consistently demonstrated an ability to exceed sales objectives, cultivated strong relationships, and strategically guided the success of this organization. Recruited from Underskin due to my determination, drive and background experience.

Outside Sales Representative

Underskin LLC May 2023 - Oct 2023

Key Achievements:

Achieved given sales goals and exceeded my targets by 55% Evaluated sales performance and recommended effective ways to implement exclusive offers and promotions, leading to a substantial increase in revenue

• Provided strategic oversight to business management, sales, marketing, financial planning, customer service, and risk control operations

• Proven ability to build strong and lasting relationships.

• Oversaw commercialization and branding for Dermatology office and Med Spa portfolios, strategizing and reviewing monthly/quarterly/annual growth plans to help encourage continuous sales.

• Identified cost-saving opportunities in supply management, leading to a significant reduction in expenses without compromising the quality of patient care.

• Optimized operational efficiency by streamlining workflow through effective staff rotations

• Implemented data-driven changes and supervised adherence to Quality Assurance, Performance Improvement, Compliance Management, and Technology Integration plans Aesthetic Management Experience History:

Practice Manager / Front Office Receptionist / Back Office Medical Assistant Key Achievements:

Elevated overall patient satisfaction by implementing proactive measures in response to feedback, managed patient care, and delivered exceptional customer service. Marque Urgent Care Lake Forest Mar 2022 – May 2023 Aesthetic Dermatology & Laser Center May 2015 – Feb 2022 Took a one year hiatus from professional work due to a personal injury April 2014 – May 2015 Advanced Dermatology Inc - San Clemente, CA Jun 2012 - Apr 2014 Dr. Thomas E. Angelovic, M.D - Huntington Beach, CA Sep 2002 - Jun 2012 Experience in detail 2012 - 2022

• Performed pre-/post-procedure counseling of the patients regarding the procedures and implemented a structured follow-up care system, including regular check-ups and consultations

• Provided comprehensive information to patients about Accutane, including its benefits, potential side effects, and the importance of adherence to prescribed guidelines

• Ensured strict adherence to the iPledge program, involving mandatory monthly online registration, comprehension quizzes, and contraceptive counseling for eligible patients to mitigate the risk of pregnancy-related complications

P R O F E S S I O N A L E X P E R I E N C E

V O L U N T E E R

Life Rolls On

Best Day Foundation

P R O F E S S I O N A L E X P E R I E N C E

T E C H N I C A L

S K I L L S

Microsoft Office, Google, Zoom,

Instagram and others.

P R O F E S S I O N A L

R E F E R E N C E S

Lauren Balbas - PA-C

949-***-****

Inor Latfolla – CEO/ OWNER Face

and Body Revival

949-***-****

ad12zy@r.postjobfree.com

Dr. Edward Kramer M.D.

714-***-****

• Business Acumen

• Operational Management

• B2B/B2C Sales

• Forecasting

• Market Research

• Planning and Implementation

• Process Improvement

• Relationship Building & Collaboration

• Strong Written & Verbal Communication

• Negotiation & Networking

• Customer Acquisition & Retention

• Account Management

• Independent and Team Work

• Team Training & Development

• Critical Thinking, Research & Analysis

• Risk Assessment and Mitigation

• Prioritization & Time Management

• Problem-Solving

P R O F E S S I O N A L S K I L L S

• Maintained meticulous records of ongoing treatments and laboratory tests

• Facilitated effective communication between healthcare providers, patients, and the iPledge program to support informed decision-making

• Contributed to an increase in overall patient satisfaction by establishing effective measures in response to their feedback. Phlebotomy Certificate 2020 – Present

L I C E N S U R E, C E R T I F I C A T I O N S & T R A I N I N G

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