Shandrika L. Way

Atlanta, GA *****• 678-***-****• ad12zx@r.postjobfree.com

I am seeking a position that will give me the opportunity to provide significant value to a stable, progressive company and that will offer career growth through proven performance.

SUMMARY OF QUALIFICATIONS

Excels in meeting objectives using independent action, prioritization and leadership skills

Highly trustworthy, ethical and discreet with a strong commitment to superior customer service

Self-motivated individual with the ability to work independently and make well thought out decisions.

PROFESSIONAL EXPERIENCE

Hollis Cobb Associates/St. Joes/Candler Hospital

Remote Radiology Scheduler, Atlanta, GA 5/2022-current

Provide courteous assistance to patients and physician offices while scheduling and registering patients for diagnostic imaging procedures.

Responsible for collecting accurate demographic, collecting insurance information and all other billing information.

Schedules patients for department services or studies based on physician referral.

Answers, screens and directs telephone calls.

Explains exams/procedures, preparation instructions and location directions to patients and provider office staff.

Consistently maintains composure during all calls, escalating to leads when warranted.

Courier Connection/Northside Hospital

Medical Courier, Atlanta, GA 6/2017-04/2022

Perform the delivery tasks and pick-up of customer material in a polite, resourceful and professional manner.

Ensure medical records and documents are handled properly and confidentially.

Accurately deliver lab samples and medicines to facilities/patients in a timely manner.

Follow proper handling procedures when carrying certain items.

Take inventory of medial items to be collected or delivered.

Collecting the schedule of pick up points and delivery addresses.

Communicate with vendor for any miscommunication errors.

Signing for packages that you pick up and getting signatures when delivering them.

Breast Care Specialists/Northside Hospital

Scheduler/Medical Records Clerk, Atlanta, GA 6/2018-08/2020

Gather patient demographic and personal information.

Ensure patient charts, paperwork and reports are completed in an accurate and timely manner.

Issue medical files to persons and agencies according to laws and regulations.

Prepare copy of records when presented with properly completed medical release forms.

Answer calls in a high volume call center.

Schedule appointments for radiology patients.

Answer customer service calls directing to appropriate department.

Call doctor offices to obtain medical records to schedule patient.

Obtain doctor’s order, authorization, clinical notes and reports.

Confirm patient’s appointments and preparations.

Thorpe Enterprises

Security Officer, Atlanta, GA 06/2017-05/2018

Providing interface during critical and non-critical emergency events from report to resolution.

Providing constant information updates wherever applicable in an effort to ensure situation, events and incidents are resolved in an appropriate manner.

Access monitors to exterior doors, building perimeters and sensitive building areas.

Acknowledge forced open and held open alarms.

Monitor badge activities.

Monitor and verify access providing access for card-reader.

Ensure that all forms of communication are done in a courteous and professional manner.

Serving as an emergency information communications system for a high profile client.

Guide and assist clients during emergency and non-emergency situational activities and phone calls.

Allied Universal, Dunwoody, GA 05/2017-05/2018

Lead Security Officer/Command Center Officer

Providing interface during critical and non-critical emergency events from report to resolution.

Providing constant information updates wherever applicable in an effort to ensure situation, events and incidents are resolved in an appropriate manner.

Access monitors to exterior doors, building perimeters and sensitive building areas.

Acknowledge forced open and held open alarms.

Monitor badge activities.

Monitor and verify access providing access for card-reader.

Ensure that all forms of communication are done in a courteous and professional manner.

Serving as an emergency information communications system for a high profile client.

Guide and assist clients during emergency and non-emergency situational activities and phone calls.

Norred & Associates/Enterprise Holdings, College Park, GA 09/2014-05/2017

Security Officer/Booth Attendant

Greet and assist customers.

Responsible for providing service to customers who have questions or require additional assistance.

Submit weekly reports on current activities.

Scan worker badges and vehicles to correct destination.

Maintain company records and file accordingly.

Receive information from rental car customers.

Make sure paperwork corresponds to original documents and vehicles.

Walgreens, Co., Riverdale, GA 07/2010-04/2014

Customer Service/Cashier

Responsible for providing service to customers who have questions or require additional assistance.

Operation of one-hour photo lab equipment.

Cooperate and maintain suggestive selling items.

Answer phone lines, help assist caller if needed and/or direct them to the right department.

Conduct inventory on assigned department.

Pick and pack items and make sure they are ready for pick up or delivery.

Constructing and maintaining camera department displays.

Process payments by cash and credit/debit cards.

Count drawer at the end of each shift and determine shortages and overages.

United States Dept. of Commerce, Bureau of the Census, Atlanta, GA 05/2010-07/2010

Enumerator

Conducted interviews with residents.

Answered residents' questions.

Elicited information following a script.

Recorded census data on forms.

Met daily with supervisor to review and submit work and receive additional instructions.

City of Atlanta Dept. of Public Works, Atlanta, GA 06/2009-06/2011 Receptionist/ Motor Transport Assistant

Deal with queries from the public and customers via telephone.

Answer phone lines, help assist caller if needed and/or direct them to the right department.

Make arrangements to have cars serviced and repaired.

Log out each departure and log in each arrival to destinations

Dispatch workers to assigned sites.

Transport workers using a 15-passenger van, car/truck or crew cab to destinations and haul them back.

Conduct inventory on vehicles, itemized items in the warehouse and equipment.

Inspect the vehicle and make sure it's ready for each job.

Load and unload products onto vehicle and inspect for accuracy.

A Plus Financial Check Cashing, Atlanta, GA 12/2006-10/2008

Teller/ Customer Service

• Assisted customers with standard check cashing procedures, Western Union and copy/fax documents.

• Balances cash drawer, negotiable instruments, and daily work at the end of each work shift.

• Processed routine transactions.

• Receiving and paying out money.

• Perform clerical and administrative duties.

Atlanta Workforce Development Agency, City of Atlanta 06/2003-07/2007

Receptionist/Intern

Completes, and analyzes information received from applicant; and information received regarding their benefits.

Process payments following time sheets scripts and process accordingly.

Answer multi phone lines, help assist caller if needed and/or direct them to the right department.

Establishes a rapport with customers through follow-up phone calls.

Submits a weekly report indicating all customers follow up activities and all related activities for the week.

EDUCATION

Diploma May 2007

Frederick Douglass High School, Atlanta, GA

HOPE Scholarship Student, HONOR GRADUATE

Major G.P.A: 3.3 on a 4.0 Scale

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