Customer service
Resume:
ABOUT ME
SHE-EARL KARIKO
064-***-**** *********@*****.***
Kimberley, South Africa 8301
WORK EXPERIENCE
REFERENCES
SKILLS
EDUCATION
Bachelor of Arts (Health
Sciences and Services)
in Applied Psychology in a
Work Context
UNISA
2022
SACAP
Counselling and
Communications Skills
2018
TheTeflAcademy
Teaching English as First
Language
2023
**********@*******.***
Phone:
Email :
Seraphim&Nahema. / CEO
*********@*****.***
Phone:
Email :
ReaCon. / CEO
Polycarp DuToit Cleo Oland
-Dealing with difficult customers, resolving
complaints and processing refunds in a timely
manner.
-Using detailed brand knowledge to address
customer enquiries and provide bespoke
recommendations based on product knowledge
-Providing a luxury shopping experience with
personalised recommendations based on
detailed size guides/measurements to fit
customer needs.
-Creating rapport with clients to increase return
rates and ensure customer satisfaction.
-Understanding target audience; using tailored
language in written communications,
appropriate brand tone and vocabulary in line
with brand standards.
-Maintaining and updating product stock levels
online, monitoring low inventory to understand
current trends and popular products.
-Managing social media comments, DMs and
viral posts. Ensuring each client gets a
personalised response whilst boosting
engagement.
2021-2022 Administrator and Customer Service Seraphim&Nahemah London (remote) Provided excellent customer services and dealt with customer queries and complaints through emails. Input data into system in order for packages to be sent out and delivered to customers
2020 Call Centre Agent Call On Me Marketing
Remote Continually worked to enhance call center's reputation by providing quality and timely service. 2017-2019 Administrator Assistant ReA-Con Kimberley Input data, typing out documents as well as working on adding up financial statements
I AM A HARD-WORKING UNIVERSITY GRADUATE SEEKING EMPLOYMENT. I AM SOMEONE WHO IS ABLE TO EASILY ADAPT SETTLE INTO NEW ENVIRONMENTS. I AM ALWAYS EAGER TO LEARN. I HAVE WORK EXPERIENCE IN THE ADMINISTRATIVE DEPARTMENT AS WELL AS WITH CUSTOMER SERVICE. AS A UNIVERSITY GRADUATE STUDENT I AM KNOWLEDGEABLE IN ALL MICROSOFT APPS AND DOING RESEARCH IN ORDER BETTER UNDERSTAND NEW THINGS I COME ACROSS WHICH I BELIEVE WOULD BE BENEFICIAL IN A WORK ENVIROMENT.
I HAVE EXCELLENT TIME MANAGEMENT SKILLS AND AM ALWAYS VERY PUNCTUAL.
She-Earl Kariko
Qualifi Level 3 Certificate in Teaching English
as a Foreign Language (TEFL) (The TEFL
Academy) (RQF)
Qualification Number: 603/7201/1
Awarded on: 09 May 2023
Certificate Number: D159372
Guided Learning Hours: 120
has achieved the following qualification:
D159372
Contact this candidate