Customer Service Specialist

Janessa Foote

Customer Service Specialist - Waste Management Phoenix, AZ 85027 ************@*****.*** 480-***-****

Authorized to work in the US for any employer

Work Experience

Albertsons companies

November 2022 to present

Taking inbound calls for online orders, pick up and go’s. Rewards and points,

Refunds, credit on the account.

Consumer cellular

Phoenix, Az

October2021 to February 2022

Took inbound calls from customers to take payments, upgrade, troubleshooting and signing

New customers up.

Customer service

Lake pleasant harbor - Peoria, AZ

March 2021 to Present

I work the front gate I take money for entering the lake, give information about the lake. Point people in the directions things are.

Collections specialist

The bureau of medical economics - Phoenix, AZ

June 2020 to October 2020

Third party collections for Phys cans.

Customer Service Specialist

Waste Management - Phoenix, AZ

February 2017 to April 2019

Receive and process calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

Achievements at Waste Management:

-Earned 1,200 Recognition points based on performance.

-Consistently met all goals weekly

-Received reward for meeting top sales and saves

-Promoted from Temp to Permanent employee after only 6 months of employment.

Project Merchandiser

RMSI - Phoenix, AZ

April 2016 to February 2017

Stock and manage shelf inventories while overseeing and maintaining an efficient workplace. Handle all inquiries regarding shipments and item information.

Achievements at RMSI:

-Maintained Perfect attendance

-Trusted with extra tasks and responsibilities after only 2 months of employment.

Customer Service Representative

Alpha Connect - Tempe, AZ

September 2015 to April 2016

Assist volatile customers with regards to frustrating circumstances with infomercial contract purchases.

Security guard

VALLEY WIDE SECURITY - Phoenix, AZ

April 2015 to September 2015

•Night patrol at various properties

•Report any abnormalities such as unlocked doors, vandalism, break ins, etc.

Education

High School Diploma in General Studies

Centennial High School - Peoria, AZ May 2009

Skills

•MICROSOFT OFFICE (2 years)

•MS OFFICE (2 years)

•PROBLEM SOLVING (2 years)

•STRONG COMMUNICATION SKILLS (2 years)

•Excel (2 years)

•Collections (1 year)

•Administrative Assistant (Less than 1 year)

•Phones (2 years)

•Training (1 year)

•CSR

•Customer Service

•Customer Care

•Call Center

•Customer Support

•Merchandising

•Typing (4 years)

•10 Key Calculator (3 years)

•Data Entry (3 years)

•Data Entry (3 years)

•Medical Collection

Certifications and Licenses

Multiple monitors

Additional Information

Skills

•Problem Solving

•Strong Communication Skills

•Adaptability

•Call Center Experience

•Multi-tasking

•Time-Management

•Tech-Savvy

•Dependable

•Advanced in Microsoft Office Programs

•Optimistic

Contact this candidate