Customer Service Manager
Resume:
Anna Walter
Self Motivated Professional
Lake Zurich, IL 60047
*************@*****.***
EXPERIENCE
Fetco, Lake Zurich, IL — Customer Service Manager
May 2022 - Aug 2023
●Responsible for the daily activities of the Customer Service team (i.e. attendance, order entry, returns, credits, shipment status)
●Respond to high volume of emails and phone calls daily
●Work with production and tech support regarding customer orders
●Work with shipping department to ensure on time shipments
IMS (N.A.) Services, Lake Zurich, IL — Customer Service Manager
Dec 2021 - May 2022
●Work directly with customers to understand scope of work needed and relay this information to the engineering team for quote
● Attend daily meetings with engineering to review all open jobs, determine timeframe for completion and follow up with results to customer regularly
●Create project spreadsheets for easy reference for sales team
●Work with shipping department on overseas shipment status for customers
Handi-Foil Corp, Wheeling, IL — Sales Administrative Assistant
March 2019 - Nov 2021
●Provide support to the president and sales managers in all aspects, such as travel, industry events, business meetings, reports, contracts
● Assist field representatives regarding product information, sales data, pricing and lead generation
●Generate quotes for customers and maintain price files, maintain contracts in SharePoint for accounts
DJ Payne, Elk Grove Village, IL— Customer Service Sales Support
October 2018 - March 2019
●Assist in all aspects of the customer service desk - answer customer calls, process reports for Vice President, maintain invoice files
●Work with Sales team regarding customer contracts, pricing quotes
D&W Fine Pack, Elk Grove Village — Sales & Marketing Specialist
March 2017 - December 2017
●Provide support to field representatives regarding product information, sales data, pricing and lead generation
●Create PowerPoint presentations for training and informational data
●Create and maintain exemplary relationships with customers to ensure solid partnerships and retention of business
●Work closely with Customer Service and sales representatives to find solutions that ensure benefits to both customer and company
D&W Fine Pack, Lake Zurich, IL — Customer Service Manager
August 1996 - February 2017
●Supervise daily operations of customer service department
●Manage customer service reps regarding standards of business excellence, customer interaction skills, problem resolution, achieving service level agreements and business metrics, attendance, writing and administering performance reviews, order entry, pricing, shipping.
●Work with traffic department to ensure on-time shipments, deliveries
●Support sales staff with reports, tradeshow events, lead generation, costing
●Coordinate trade show activities, website updates, follow up.
SKILLS
Excellent verbal and written communication
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Typing 55 WPM
Leadership Training
AWARDS
Dale Carnegie 8 Week Leadership Training Course
Theory of Constraint Workshop (TOC)
Analytics 3.4 Training
EDUCATION
Watseka Community Highschool, Watseka, IL
American Airlines Flight Attendant Academy
Contact this candidate