CURRICULUM VITAE
OF
SIBONGILE G. XABA
I AM AN AMBITIOUS PERSON WITH GREAT POTENTIAL AND DETERMINATION.
DETERMINED TO DO EXTRA WORK THAT MOST PEOPLE ARE NOT PREPARED TO DO, I AM MOTIVATED
AND WILLING TO GO AN EXTRA MILE TO GET JOB WELL DONE PROPERLY AND IN HIGH QUALITY. IM A PERSON OF GOOD QUALITY STANDARD AND OF HIGH DEDICATION.I WORK BETTER BOTH IN GROUPS AND INDIVIDUALLY. PERSEVERANCE IS THE VIRTUE I DISPLAY IN EVERYTHING I DO.
Sibongile Gugulethu Xaba
510 Dikole Section Katlehong, 1431
Contact number: 073-***-**** e-mail: ad12ub@r.postjobfree.com
Personal Details
Surname: Xaba
Full Names: Sibongile Gugulethu
Contact number: 073-***-****
Residential and Postal address: 510 Dikole Section Katlehong 1431
ID number: 860-***-**** 080
Date of Birth: 1986 August 14
Gender: Female
Marital Status: Single
Nationality: South African
Home Language: IsiZulu
Languages: English, Sesotho and Xhosa
Drivers Licence: Code 10
Education
Secondary Education
School Attended: Dinwiddie High School
Highest Grade passed: Grade 12
Year of Attainment: 2004
Subjects: English, Afrikaans, History Hotel keeping &
Geography and Business Economics
Additional Training
Institution: Besek Computer Training College
Qualification: Call Centre Management
Year of attainment: 2005
Subject passed: Windows XP, Microsoft office word
Microsoft office Excel, Microsoft office
Access, Call centre Management
Employment History
Name of Employer: KFC
Position: Cashier
Duties: Customer service
Period: February 2006-March 2006
Reason for leaving: Temporal Employment
Reference: Sphiwe Jabu Qwabe
Contact numbers: 071-***-****
Name of Employer: Direct channel holdings
Position: Telesales Agent (Out-bound)
Duties: Selling insurance and Data Capturing
Period: November 2006-December 2007
Reason for leaving: One-year contract
Reference: Prebashine
Contact number: 011-***-****
Name of Employer: Merchants
Position: Call Centre Agent (Inbound)
Duties: Receiving calls and Data capturing
Period: October 2009-March 2010
Reason for leaving: Temporal Employment
Reference: Joseph Kekana
Contact number: 074-****-***
Name of Employer: FNB
Position: Admin
Duties: Data Capturing, Paper work, softpro
Queries & Indexing
Period: August 2011-September 2012
Reason for leaving: Contract
Reference: Enslin Ferris
Contact number: 011-***-****
Name of Employer: Doves / 3Sixty F.S
Position: Call Centre Agent
Duties: Customer service, answering calls doing
Removals, queries, diversions & selling
Policies
Period: November 2012 -January 2015 as an (Agent)
February 2015-November 2015 promoted
To be a (Team-leader)
December 2015 promoted to be a customer
Service Supervisor.
March also became an Admin supervisor from 01/March 2018- February 2019 (11
Months) so, I have been running two departments.
2020 January – August (Supervising sales team)
Period: Retentions Supervisor from July 2017 - August 2020
Name of Employer: JD Group
Position: Customer Resolution Consultant
Duties: Customer service, Answering calls using the system SAP and APT
Period: 30 August 2020 till to date
Personal Achievements
School Representative
Marital Award for Netball
Academic Award