Itzel Torres

Address **** ****** **. *** ****, CA 95122

Phone 915-***-****

Email ad12ty@r.postjobfree.com

Skills

●Multi-tasking skills

●Store opening/closing procedures

●Cashier trained and ready

●Adaptable and willing to learn

●Able to maintain a healthy and safe environment for employees and customers

Work History

Sept 2018 - Aug 2019 Cashier Trainer

Freddy's Frozen Custard & Steakburgers - Belton, MO

●Trained new employees by providing knowledge of specific store tasks, policies and goals.

●Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

●Supervised new and existing cashiers by verifying accuracy of prices and customers charges.

●Helped customers complete purchases, locate items and join reward programs.

●Led cashiers and associates in providing thoughtful customer service.

Aug 2020 - June 2022 Beauty Coordinator

Marshalls - San Jose, CA

●Set priorities for employees on the floor and effectively delegating assignments.

●Solved workflow issues to maintain good relationships with customers and managers.

●Collected and analyzed business data from various departments to prepare reports and presentations for management.

●Handled incoming and outgoing shipping and receiving responsibilities.

●Met coverage demands by setting effective work schedules and breaks.

June 2022 - Current Barista/FOH Cashier

Sodexo - Santa Clara, CA

●Able to provide exceptional customer service while making hand-crafted, quality beverages.

●Recorded all sales, collected money, operated a cash register and followed all cash-handling procedures as required with POS system

●Can include evenings, holidays, weekends and extended hours due to flexibility and good workload/time management

●Assisted in setup and serving of food from counters

●Duties will include cleaning and sanitizing equipment and work stations

●Provide support to the retail operation, including setup, maintaining supplies and products, and assisting in cleanup and closedown

December 2022 - May 2023 Sales Associate

Nike - San Jose, CA

●Utilized customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales

●Maintained knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary

●Served as a product knowledge resource by seeking educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniques

●Assisted with loss prevention efforts by providing proactive customer service

Education

Oct 2023 - Current

Cinta Aveda Institute - San Jose, CA

References

●Yolanda 408-***-****

●Anahi Castellanos 408-***-****

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