Customer Service Shift Manager
Resume:
CONTACT
***/** *********** *** *******
Kandiavli West Mumbai:400067
ad12tn@r.postjobfree.com
www.linkedin.com/in/vinit-chavan-
131305227
Bringing innovative ideas & projects in
organization.
Team Building / Staff Training
Purchasing / Inventory Management
Cost Control
Customer Service / Guest Relations
Facilities / Safety Management
Policies and Procedures
Continuous Performance Improvement
SAP basic knowledge, Windows, Microsoft
Word, Excel and Office
SKILLS
VINIT SURESH CHAVAN
Birdys Cake Shop
Join as a Trainee Team Member..Promoted as a Shift Manager Jan-2011 - Nov-
2013
Cafe coffee Day
Join as an Operation Trainee
Dec-2013 - Aug-
2015
Tata Starbucks
Join as a Barista & Promoted As A Shift Manager (Asm bench) Oct-2015 - Aug-
2023
EXPERIENCE
Ordering
Responsible for food ordering as well as dry stock ordering for day to day operation.
Analyzing food and dry stock ordering according to store consumption.
Upload ordering in the system after consulting with the store manager.
Scheduling
Making weekly partner duty roaster and controlling labour hours.
weekly partner duty roaster and controlling labour hours
Team handling
o Handle day to day operation on shift wise.
o Conducting daily briefing with partners, recognize, motivate and encourage partners to achieve daily goals.
o Responsible for achieve shift wise target.
o Create bond environment among team.
Training/partners development
Handling training part at the store level as a barista trainer also responsible for partner’s development.
Follow-up ongoing partners training also give them coaching and feedback.
Conducting knowledge check session with partners in weekly basis.
Conducting training evaluation audit at store level on monthly basis for smooth operation.
Responsible and trained partners to keep store audits like FSA, GS &R and CEA.
Handle Customer queries
Handle customer’s queries on priority basis.
Always attentiveness on customer’s concerns and solve them as soon as possible.
Operation communication
Responsible for execute operation communication at store level for smooth operation.
Focus on sales and targets
Weekly planning and discuss with team and set expectation.
Keep monthly tracker for sale data.
To give best customer service and value for it.
Maintain and enhance product quality and standard
Customer service
To help customer’s for selecting menu as per their need. Give them the best service by creating a friendly environment.
Interact with every customer to give them proper service and make them happy to convert them into loyal customers.
Personally taking feedback from customer regarding service and also for maintaining good relations with customers.
Control wastage
PROFESSIONAL EXPERIENCE
To make sure that staff doing proper stacking and FIFO.
Keep ordering as per requirement to minimize scrapping.
Randomly check equipment’s whether they work properly or not.
Keep observing to partners are following correct SOP while making beverage to controlled standard COGS.
TYBA From Mumbai University
HSC-SSC from Maharashtra bord pune
EDUCATION
Atul Jadhav - District Manager
Tata Starbucks pvt ltd
Vishal Singh - District Manager
Tata Starbucks pvt ltd
REFERENCE
Signature:
Vinit Suresh Chavan
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