Customer Service Project Manager

Dana R. Campbell

*** *** ****** ****** ***, Lancaster, S.C. 29720 803-***-****

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Profile

I am a highly organized fast learner that is detailed orientated with multitasking skills. I specialize in customer service and satisfaction with over twenty years of experience. I am very detail oriented and organized and have acquired inventory and stocking. I am friendly, engaging and have a strong belief in teamwork, with exceptional attentive listening skills and have obtained quick and efficient problem-solving skills that are committed to following policy and procedures. I am reliable and enthusiastic, self-motivated, and adaptable to any challenging situation.

Experience

Texas Roadhouse Server October 2023 - present

Customer service and satisfaction making sure they have a remarkable experience.

Serving table food and cocktails with outstanding hospitality skills.

Taking cash and credit card payments from customers.

Upselling items and breaking gift card sales records. Page 2

Wing King Café Trainer/Bartender/Server December 2010 – August 2022

Trained newly hired servers, bartenders, and managers on company policy and procedures.

Handled customer service issues and dealt with customers' complaints, concerns, and compliments professionally in a timely manner according to policy, making sure the customer was satisfied and would be a continuin customer.

Crafted, garnished, and served custom cocktails.

Collected all pay in and distributed payouts to servers at closing time along with closing reports and money drops.

Made money runs to keep the backup bank correctly prepared for change that may be needed.

Corrected any MICRO or wrong credit entry.

Processed high-volume Togo's via phone and made sure they were correct before pick-up.

Food Lion Stocker/Cashier/Bookkeeping March 2010

– December 2010

Unloading truck deliveries.

Stocking in warehouse and store shelves.

Taking inventory.

Checking out guests with a smile and expert customer service.

Handing cash and credit transactions never having a drawer or money drop short.

Page 3

Money count for closing shift closing resisters and counting down, including completion of proper closing documents.

Money transfers via Western Union in Guest Services. Carolina Custom Millwork Inc. Administrative Assist. /Assist. Project Manager/Head Shop Supervisor February 2002 – March 2010

Administrative Assistant: 2002 - 2007

Assisted in all front office and human resources duties for office and shop personnel.

Calculated company payroll and reported it to ADP for processing.

Answered and directed all incoming company calls in a friendly and professional manner taking detailed messages when needed.

Processed payments for accounts receivable and payables using QuickBooks.

Made company bank deposits.

Prepared new hire employee packages and over seen that proper paperwork was received and completed for processing and filing.

Ordered and maintained inventory for office supplies. Assist. Project Manager: 2007- 2008

Made copies of blueprints to be used for job bids from contractors, the builders in the company millwork shop for fabrication for a contracted job.

I traveled to jobsites and assisted in measuring and templet making for the millwork to be fabricated efficiently and correct.

Properly completed all Purchase Orders for job needed materials to the correct company department.

Scheduled and made any travel arrangements and accommodations when needed.

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Head Shop Supervisor: 2008 - 2010

Overseeing production of millwork for contracted jobs keeping on schedule and meeting all contractor deadlines.

Ordering job material from submitted POs from Project Managers keeping cost down and efficient by comparing vendors and material cost.

Supervised 22 shop employee's production and conduct.

Ensuring all OSHA requirements were always met.

Conducted Safety meetings with Shop Employees and attended office production meetings.

Scheduled installation and delivery of millwork to jobsites in full and on time.

Little Hardware Co. Warehouse – Shipping &

Receiving/ Returns June 1999 – February 2022

Receiving and processing all goods received to the company checking by packing list with accurate counts for inventory.

Checking all products UPC codes for pricing, correct description of product in POS systems for sales, and labeling.

Assisting Customers with warehouse pick-ups and assisting them with loading materials if necessary.

Packing, processing, and labeling of all packages for delivery to customers and jobsites.

In control of getting the company credit or a refund from the vendor for all broken or returned items for our company's customers that we have had to refund.

Mixing paint, threading, or cutting pipe, rope, chain, cutting glass, fixing windowpanes and screens for home windows for customers.

Stocking and organizing inventory.

Page 5

Building creative displays for products.

Education

Post University, Waterbury, CT. August 2022 to Present studying to obtain an associate degree in criminal justice. Certificates

U.S. Department of Homeland Security – Emergency Management Institute Cert. - IS-906 Basic Workplace Security Awareness

TIPS – South Carolina On Premise Alcohol Server Training Cert. # 000*********

South Carolina Alcohol Seller Server Course Cert. # 39Hil1BbDu

ServSafe – ServSafe Alcohol Cert. # 24403806

Skills & Abilities

Ability to perform under stress

Proficiency in Microsoft Office,

Word, Excel, PowerPoint, &

Outlook

Strong Organization Skills

Excellent interpersonal and

communication skills

Ability to use positive language and

self-control

“People-first” attitude with

outstanding customer service skills

Active listening

Compliant Resolution

Attention to detail

Answering High-volume calls

Patience

Empathy

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