Alyson Woolley

Property Manager

New Braunfels, Tx 78130

ad12ri@r.postjobfree.com

830-***-****

Accomplished results driven property management professional with extensive diverse experience. Skilled in providing superior customer service with an emphasis on resident/client satisfaction in a fast paced environment. Effective in building cohesive relations with management, vendors, coworkers and residents. Quick thinker respected liaison in critical resident escalation issues. Adept in providing effective efficient solutions to resident issues. Highly organized with the ability to prioritize on a daily basis. Ready to embrace new challenges and continue to contribute to the over all success of the organization and team.

Authorized to work in the US for any employer

Work Experience

Assistant Property Manager-New Braunfels, Tx, WPM Property Management

August 2023-Present

I stayed with the property when WPM bought it in August 2023. My roles remained very much the same as with the prior owners. Unfortunately due to budget reasons they cannot keep me on. However will give reference to my performance and abilities as well as my character and ethic as it pertains to property management and my performance as an employee.

Assistant Property Manager-New Braunfels,Tx Austep Properties-New Braunfels,Tx

November 2021-August 2023

I worked directly with the owner right after purchase of the property. Right after take over I worked to clean out vagrants and squatters that had taken over units during the pandemic. Also worked to get delinquent residents back on track. Did so by reaching out to and utilizing agencies to assist with those who took the time and urgency to receive help. Put people on Eviction Hold Off Agreements and changed the status of amount owing that resulted in late payments.To date I have reduced the delinquency from 43500 at take over to 2000 to date. I was responsible for lease up. I worked with prospects from initial contact through the qualifying process. Was challenged by traffic vs ready units. As well as the clean up of those not paying rent resulting in eviction. A struggle that continued to work against me my entire time at this property. I was responsible for creating the community policies due to non being written. I implemented and maintained the filing system. I was responsible for being first contact with residents trouble shooting there complaints and needs to delegate accordingly for the fastest and best end result. Responsible for renewals and out reach to maintain resident retention. Worked closely with NBHA and TBRA in qualifying and all paperwork to meet the HUD guidelines. I was responsible for resident correspondence as well as all lease violations that in some instances went beyond the normal protocol to eviction. Was the assistant to the owner and did so through compliance to their desire not give people a second chance. Implementing guidelines for qualifying rent collection and make ready procedure. I was an asset to them in immeasurable ways maintaining dilegence in efforts to achieve the goal of reputation change, the second chance as well as the turn of the property. This was an uphill climb due to what we walked into from day one. They sold the property a little over 2 years after purchase.

Property Manager Baird Management - San Antonio, Tx

January 2020-January 2021

I oversaw all the day to day operations of the management office. I worked very closely with new owners. Getting the on site management office up and running after recent management ownership change. Leading up the due diligence in auditing files and uploading information into Resman property management software, walking units for upgrades. Working closely with vendors on upgrade projects. Responsible for monthly collections. delinquency and eviction process. Marketing, leasing and qualifying new applicants. All lease file paperwork. Move ins,move outs, final account statements. accounting collection/bond submission on files. Oversaw and scheduled maintenance and make readies. Followed up with residents to ensure satisfaction. Resident retention was excellent. Average Occupancy 96%.

Leasing/Assistant Manager (temp)BG Multifamily Staffing - San Antonio, TX

August 2014 to January 2020

I was a temp with BG Staffing since my departure from United Apartment Group. I had the pleasure and opportunity to work for many apartment communities and property management companies during this time. This enabled me to get very diverse and comprehensive knowledge of things that work and do not work in the day to day operations of an on site management office. I believe that it is this temping experience along with my many years in property management that make me a quality asset to any owner, management company and apartment community.

Assistant Property Manager/Leasing Consultant United Apartment Group - San Antonio, TX

July 2007 to May 2013

Assisted the property manager in the day to day office procedures. Creating a quality living experience that our residents were happy to call home. I have a proven track record in closing leases as well as resident retention. Therefore lowering turnover expenditures. I was responsible for leasing duties. Greeting prospects, touring, follow up, leasing, qualifying and maintaining all lease files. This was a Bond property therefore ensuring compliance of Bond Certification paperwork of new lease files and recertification of renewal files was important to the overall property objective. Walked units at move in and move out. Scheduled and over saw maintenance make ready of each unit to ensure a quality move in experience as well a timely turnover for ready available units. Trouble shot tenant concerns, complaints and work orders ensuring quality completion of these issues. Responsible for all rent collections. Staying within the TAA guidelines and laws. I successfully collected rent by way of notices, 3day notices, eviction hold off agreements, lock outs, landlord liens and court eviction process . Closing out months with a 0 and no more than 100 dollars balance. Responsible for posting rents, month end close and reports to the regional on the status of collections. Ss well as final delinquency reporting of collections to upper management and owners. Responsible for all information to be put into management system. I am proficient with Yardi and Onesite, Resman, Microsoft Word, Exel, Outlook posting on Craigslist and Social Media. I have successfully completed all Grace Hill Courses. I am fully educated and compliant with all Fair Housing. I have also been fully trained in Affordable Housing laws and guidelines as well as Tax Credit Compliance and Bond. Assisted in the planning of resident functions and parties. Have a strong and proven track record in resident retention. It is my belief that if you give residents a quality experience from move in and throughout. Creating a community of neighbors that are happy to come "HOME" you have achieved the standard that is the success apartment living.

Education

CAM

San Antonio College - San Antonio, TX

February 1984 to May 1984

Some college

Skills

Customer Service/•Relationship Building/Retention/Sales/Marketing/PR/Media Relations/Complex Problem Solving/Tenant Relationship Management/Team Building/Scheduling/Fair Housing years)

•Resman/YardiVoyager/Onesite/Esite/Yardi CRM/Rent Manager/Bluemoon/AMSI/Bond/AffordableHousing/Outlook/Excell/MSWord/MSOffice/TAA Redbook/Advertising on Social Media.

•Leasing 90% ratio/Collections,Notices and Court Filing/Budget Control/ Scheduling Move Ins

•Marketing Research/Marketing Strategy

•Tax Credit/Bond/Affordable Housing File Compliance New and Recertificationn

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