Customer Service Office Assistant
Resume:
Ma Bernadette Martinez
Customer Service/Baker/ Stock Supervisor
San Lorenzo, CA 94580
**************@*****.***
To broaden my experience, improve my skills and excel in providing excellent Customer Service. To obtain challenging rewarding position in the food industry where I can utilize my past creative management skills and experience.
Authorized to work in the US for any employer
Work Experience
Office Assistant/Receptionist
Element home solution - Hayward, CA
June 2023 to Present
• Greet clients and visitors with a positive, helpful attitude.
• Assisting clients in finding their way around the office.
• Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel projects.
• Answering phones in a professional manner, and routing calls as necessary.
• Assisting technician or foreman's and Sales persons on the field.
• Reaching out to cities for permits.
• Answering, forwarding, and screening phone calls.
• Sorting and distributing mail.
• Provide excellent customer service.
• Scheduling appointments on projects locations.
Independent Contractor/ entry level
Independent Contractor - San Bruno, CA
February 2017 to April 2023
Supported the Vice President of US Sales/Marketing of bio technology company with corporate expenses.
• Utilized Sap Concur software,
• Experienced with corporate expenses AMEX protocols for both personal and corporate credit cards.
• handles bookkeeping/ spreadsheets/booking travels.
• knowledge Microsoft office word/excel/ google drives. Stock Supervisor/Sales Associate
Lamps plus - San Mateo, CA
July 2019 to November 2022
• Supervises and trains the Store Associates and may provide input regarding employee performance and disciplinary actions to insure efficient staffing of departments.
• supervising experienced and team player at same time.
• Traces discrepancies between inventory and stock control records, takes corrective action as necessary and communicates with Inventory Control.
• Interacts with Warehouse and Purchasing Departments regarding shipments, store supply orders, special orders, and problem situations.
• Ensures proper inventory control via the internal software.
• Supervises the defective merchandise area or recycles to repair department if necessary. Comply With Red Book protocol and Store Manager directions relating to disposition of damaged product. Ensures percentage of broken merchandise is kept to a minimum through proper handling and shelf preparation.
Evaluates the stockroom floor plan periodically and makes changes as needed. Coordinates transfer of merchandise to and from other branch stores. Answers questions on product usage, assists customers with carry-out of merchandise after purchase and provides outstanding customer service. Answers the telephone according to Lamps Plus protocol and follows the LP Arrow to insure outstanding customer service.
Assures all merchandise retrieved from stockroom has all needed parts. Enforces company policies relative to Loss Prevention and Human Resources procedures. Informs management of any safety violations or equipment used incorrectly. May perform the semi-annual inspection of ladders using safety audit provided by Human Resources.
Assists sales personnel in retrieving merchandise for customers. Provides customer service support to customers by following the 10’ Rule, assisting customers at the kiosk, ringing up transactions at the POS, and helping to process EEM transactions. Unloads trucks as necessary. Places back stock on the shelves to company standards using appropriate company ladders.
Promotes safe work environment through adherence to Company safety standards. Educates trains and ensures proper use of ladders, knives, tools and dollies. Performs other duties as assigned by manager and may vary depending upon geographic location or operations of store.
Prepares price tags for sales floor and tags merchandise accordingly. Performs other auxiliary duties for the maintenance of sales floor and displays. Assist with the cleaning and maintenance of the store at the direction of the Store Manager. Front Desk Agent/ Night Auditor
Hyatt House Belmont/ Redwood shores Hotel - Redwood Shores, CA January 2019 to November 2020
• Front Desk Agent /Host
• Monitoring on the property During Night time.
• Check -in guest/check out make sure reservations are correct
• Doing Report for Night Auditor able to monitor office reports for everyday tasked.
• Manage small kitchen and bar.
Restaurant/cook Prep
Walmart
September 2019 to November 2019
• Breakfast prep and set up
• Making grab and go's for customers and for other location.
• Prep central for other building which different location such as fruits proteins and any catering food.
• Check safety checklist
• Check all catering menues that need to prep the next day and following week. San Francisco. International. Airport
Terminal 1 SSP AMERICA COMPANY
Cashier
The little Chihuahua Mexican restaurant
July 2019 to September 2019
• Line prep
• Customer service
• Stockings shelves cooler/stocking front of the house.
• Counting register/ calculate bank drop.
Cake decorator/baker/Cashier
Mollies Stones Supermarket
February 2018 to April 2019
• Baking bread and cake decorating
• Customers Service/signing orders/labeling
• Restocking shelves and packaging cookies
• Also crossed trained in the deli department.
• Cashier
Food Prep/Server/Cleanup Crew
Subculture Deli - San Francisco, CA
February 2015 to April 2016
• Learned the in and outs of deli food prep (making sandwiches, soups, meatballs and an occasional lobster crab roll special)
• Demonstrated flexibility, moving from washing dishes to food prep and answering phones at a moments notice, particularly during peak times
• Showed the willingness to chip in, baking homemade cakes to add to the dessert menu Line Server/busser/kitchen
Fort McKinley restaurant - San Francisco, CA
January 2014 to April 2015
• Preparing and setting banquet tables for formal events.
• Assist in food preparation
• Serving during formal events; buffet and catering. Assistant Manager/Cashier/Server
Burger King
February 2014 to February 2015
• Provided excellent customer service and quality by paying close attention to guests/customer order and product knowledge. Resolved customer disputes in a calm and intelligent manner.
• Responsible for controlling inventory, cash management, receives regular vendor deliveries.
• Show versatility such as managing drive-thru, kitchen,
• Train new team to be able to teach and give them ideas. Cashier/Customer Service/logistics/ Sales Associate Target corporation - San Bruno, CA
September 2011 to March 2013
• Expressed good service to our guest and customers, In charge photo lab printing photos work on POS
• Assisted supervisor in relation to helping guests,
• Helped in spotting fraud and theft in store
• Stocking, change pricing, prize updates for all sales items. Cashier/ Server
Honeybee Corporation - San Bruno, CA
June 2010 to September 2011
• Handled cash while taking orders
• Served Food to customers
• Made dessert
• Maintained Cleanliness and order inside the kitchen and inside the store. Education
culinary arts in Pastry chef
Escoffier Aguste - Remote
March 2022 to Present
Some college in Cosmetology
Skyline community college - San Bruno, CA
High school diploma in High school grad
Capuchino high school - San Bruno, CA
Skills
• Sap concur
• Opera software
• Microsoft Office
• English
• Cake Decorating
• JavaScript
• Kitchen Experience
• Busser
• Kitchen Management Experience
• Purchasing
• Food Industry
• Catering
Certifications and Licenses
ServSafe Food Handler
Contact this candidate