Juanita Idusogie

Lewisville, TX • 817-***-****

ad12qu@r.postjobfree.com

Detail-oriented, results-driven leader with years of success driving revenue and profits for companies in competitive industries. Expert communicator, able to optimize the productivity of sizable, cross-functional teams with innovative training and incentive programs, one-on-one coaching, and leadership by example. Software proficiency includes Microsoft 365, Smart System, BOSS, and Wire; proven ability to quickly master new concepts and technologies with minimal training. Possess intermediate Spanish fluency.

Core Competencies

P&L / Budget Management

Prospecting and Lead Generation

Recruiting and Staffing Initiatives

Revenue / Profit Growth

Regulatory Compliance

Coaching / Mentoring

Consultative and Solution Selling

Property Damage Inspections

Employee Training / Development

Professional Experience

Walmart, Bedford, TX 2017 to 2023

Optician

Transferred due to a family relocation, trained the existing Vision Center Manager, and serve as the de facto Assistant Manager of a higher-traffic vision center with concurrent responsibilities for advising clients on insurance coverage (e.g., co-pays), product selection, and special ordering options. Productivity targets include generating $9k in weekly sales and supporting the achievement of a 5% average shrink rate. actual is 3.25%. Trained current Manager.

●Averaged 111% of each weekly revenue goal and ranked #1 on a six-member team for securing $450k in sales in 2021 ($50k higher than the 2nd-place Optician) despite pandemic restrictions.

●Reduced shrink to 3.25% (153%+ of goal) by designing and implementing an improved inventory tracking systems for direct eye glass frame orders.

●Played a key role in the design and launch of regular promotional event with games for children that significantly increased store traffic.

●Designated as a new hire trainer, peer coach and mentor, and subject matter expert on policy coverage due to comprehensive process and industry expertise.

Walmart, Saginaw, TX 2011 to 2017

Vision Center Manager

Directed the efforts of eight employees location with oversight of all sales, marketing, inventory ordering and management, and visual merchandising operations. Annual goals included producing $725k in revenue and maintaining a 5% shrink rate. Placed significant focus on achieving compliance with HIPAA requirements, as well as high quality assurance scores from labs and on-time product deliveries from vendors / suppliers. Customer satisfaction at 85% through no upselling / cross-selling and needs assessments.

●Led the team to secure $703k+ in average annual revenue (97% of goal) with a top yearly performance of $717k+ (99% of goal).

●Decreased shrink to 1% (500% of goal) through ongoing training and continuous improvement initiatives.

●Boosted customer satisfaction to 85% by training the team to conduct detailed assessments and only propose the products and services that met the unique needs of each client.

●Recognized by senior leadership for efficiently directing a high-risk emergency response incident without any interruptions to operations.

●Spearheaded candidate assessment and selection to ensure the ongoing acquisition of top talent, and elevated employee engagement through self-funded sales contests and incentives.

●Mentored high-potential employees, enabling the promotions of three team members into leadership roles.

Walmart, Abilene, TX 2009 to 2011

Optician

Assisted customers with eyeglass and contact lens selections and performed insurance coverage verifications. Sales targets included securing $3.75k each week while maximizing customer satisfaction and retention.

●Averaged 100%+ of each weekly goal while optimizing the customer experience by rapidly resolving complex issues and consistently providing exceptional service.

Walmart, South Bend, IN 2004 to 2009

Vision Center Manager

Presided over the daily operations of a high-volume location with $850k annual revenue, 5% shrink, and 90% customer satisfaction goals. Scope of responsibilities included cultivating partnerships with local organizations to launch joint promotional activities.

●Guided the team to generate positive net sales growth YoY to $862k+ (101.5% of goal) while decreasing shrink to 2.5% (200% of goal).

●Enhanced brand awareness and store traffic by co-organizing block parties in collaboration with a local church and fire station.

●Conceptualized and presented strategy improvements during weekly manager meetings aimed at minimizing product returns (i.e., markdowns) to maximize profits.

●Fostered an environment that valued individual accountability and the collective pursuit of shared goals leading to the development of an Optician into a management position.

Education and Credentials

Bachelor of Science in Business

University of Phoenix, Global Campus

Insurance Adjuster License (All Lines), Texas Department of Insurance

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