ShaVonne Stubbs

Resourceful customer care specialist with ten years plus experience.

Raleigh, NC 27610

ad12qs@r.postjobfree.com

+1-919-***-****

Resourceful Customer Care Specialist with ten years plus experience in Computer Literacy, Skill Management, Customer Service, Problem Solving, leadership skills, and highly proficient Communication Skills. Seeking a long term position with longevity, where I can apply my amazing worth ethic skills, build and share my knowledge.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Overnight Associate

Walmart - Raleigh, NC

December 2021 to December 2021

Maintains merchandise presentation by stocking and rotating merchandise; removing damaged or out- of-date goods; setting up, cleaning, and organizing product displays; signing and pricing merchandise… Lot Attendant

Radeas Labs - Raleigh, NC

September 2021 to October 2021

Customer Service Associate

Walgreens - Raleigh, NC

March 2020 to April 2020

Temporary job, assisted customers with checkout as well as items located in store. Front Desk Receptionist

Dave & Buster's - Cary, NC

December 2019 to March 2020

Front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences. Customer Service Representative

Conduent - Raleigh, NC

October 2019 to January 2020

• Executes routine inbound and outbound call center activities concerning the business products/ services, using a standard script and established guidelines and under supervision, in order to meet SLAs

• Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.

• Provides customer with appropriate standard information requested.

• Derives all necessary information from customer to update database.

• Understands when to seek help and/or escalate to a more senior role.

• Answered general questions

• Assisted customers with a warm and professional attitude

• Provided policy and service information

• Resolved customer information and complaints

Front Desk Associate

Wings over Raleigh - Raleigh, NC

October 2019 to December 2019

• Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries

• Maintains employee and department directories as a guide for directing visitors

• Offers beverage to guests where necessary

• Schedules meetings and travel for executives, as well as appointments for customers Host and Server

Crabtree Carolina Ale House - Raleigh, NC

October 2019 to December 2019

Host are our masters of positive guest impressions! These team members are often the first and last faces our guests see when visiting our restaurant. Our team welcomes guests into our house, seats them comfortably and appropriately for the time of day and their preferences. Hosts answer phones and keep our to-go customers comfortable during any wait they may have. Food Service Worker

Bon Appetit Management Company - Cary, NC

July 2019 to September 2019

• Performs prep work such as washing, peeling, cutting and seeding fruits and vegetables.

• Weighs and measures designated ingredients.

• Carries pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.

• Stores food in designated areas following wrapping, dating, food safety and rotation procedures.

• Cleans work areas, equipment and utensils.

• Distributes supplies, utensils and portable equipment. Beauty team member

Target - Cary, NC

March 2019 to June 2019

• Target team members perform a variety of job duties throughout department store locations. Typical work days include greeting customers, stocking shelves, organizing displays, taking inventory, and assisting in sales.

MAC Artist - Ulta Beauty

Ulta Beauty - Cary, NC

August 2018 to March 2019

M•A•C Experience (our service models) by creating welcoming, inspiring, and personalized experiences with all guests, at all times.

• Greet guests with a smile, friendly tone of voice, and open body language, promptly. Offer assistance, tune in to their needs and respond appropriately. If unable to immediately assist the guest, offer options, and let them know that someone will be with them shortly.

• Discover guests' needs by tuning in, asking questions, listening to learn and then recommending/ demonstrating appropriate products, samples, and services.

• Conduct personalized, professional caliber makeup demonstrations, applications, and lessons to M•A•C and Ulta Beauty standards.

• Share product knowledge, makeup application techniques, information on makeup trends, M•A•C consciousness programs, M•A•C and philosophies.

• Serve as Ulta Beauty and M•A•C brand ambassadors with the all store associates, brand partners, and guests, at all times.

• Conclude the guest experience by thanking them, inviting them back, and promoting all Ulta Beauty services.

• Maintain and update an active clientele portfolio.

• Sales

• Meet or exceed the individual sales target.

• Invite every guest to join Ulta mate Rewards.

• Keep informed and participate in promotions and marketing initiatives within the brand and throughout all categories/departments of the Ulta Beauty store.

• Study and practice the Skill Certification requirements and complete as many skill sets as appropriate, within the specified time frame.

• Actively participate in M•A•C training sessions and the Ulta Beauty mandatory training sessions. Cashier/Customer Service

Sprouts Farmers Markets - Raleigh, NC

January 2017 to January 2019

• As a Cashier, Sprouts Farmers Market looks to you to accurately handle customer cash, credit/debit payments, and change, and assist customers by providing information and resolving their complaints. Beauty Advisor

Belk - Estée Lauder - Raleigh, NC

January 2016 to May 2018

• Achieve Sales Goal Every Day - Your destination, every day!

• Recruit New Customers - A great way to ensure that you make your day, every day!

• Service Above Expectations - Provide exceptional service to every customer.

• Demonstrate Three Products - Always show your customer at least three products.

• Clientele to Build Relationships - Use your client registry to stay in touch with your customers. Achieve sales goals while displaying prompt, courteous, knowledgeable and professional customer service.

• Take initiative to present and sell merchandise in a professional and proficient manner through product demonstrations.

• Train, coach, and develop a staff of beauty advisors to achieve their personal productivity and Company goals and objectives.

• Support selling effort by maintaining department through stock replenishment and good housekeeping procedures.

Fulfillment Associate

Amazon Fulfillment Center RDU5 - Raleigh-Durham, NC October 2016 to February 2017

Sort it. Wrap it. Ship it. Own it. Sounds a little like a game, but it’s Amazon’s game – that is if you’re in one of our high-speed, high-tech sortation centers.

• Safety, it’s more than wearing a reflective vest. We’re committed to providing one of the safest work environments, which means stretching, safety tips, and yes… following the rules.

• Customer-obsession. It makes your day to make someone else happy.

• Quality is key. You have high standards, and it shows in your work. We’ll hold you to it, but only because we know our associates can handle it.

• Can you hear me now? Noise level varies and can sometimes be loud.

• Cool with Casual. A relaxed dress code means it’s Casual Friday, every day.

• We like to keep you on your toes, associates will rotate tasks multiple times throughout the week.

• Amazon lets customers order whatever they need, whenever they need. Flexibility is key, associates should be open to extra hours, time off, and a rapid pace.

• Temperature in the sort center may vary between 60 and 90 degrees, and will occasionally exceed 90 degrees.

Cashier

Noodles & Company - Raleigh, NC

August 2016 to November 2016

• Manage the credit, cash and check transactions with customers.

• Ensure that the checkout area is always orderly and clean.

• Operate scales, scanners and cash registers in an efficient manner.

• Scan the selected items and ensure the accurate pricing.

• Issue refunds, receipts, tickets, and change.

• Bag the purchased items carefully.

Receptionist

Picture Perfect Beauty Bar - Raleigh, NC

July 2015 to January 2016

• Assist in management, research, communications, and coordination of events and photo shoots

• Assist during events and receptions

• Maintain website, blog and social media network presence

• locate new job opportunities for the business

• Handle and curate valuable artwork

• producing and sketching design ideas for hairstyles and make-up;

• ensuring continuity in hair and make-up and liaising with other members of the design team to ensure the overall look/effect is consistent and coherent;

• demonstrating and implementing a practical understanding of lighting, the photographic process, colors and the impact of special effects/make-up processes on the skin;

• ensuring that appropriate action is taken to minimize unpleasant side effects from the use of specialist make-up/hairdressing techniques;

• maintaining awareness of health and safety issues and legislation;

• casting facial and body moulds and sculpting latex foam, known as prosthetics;

• fitting and maintaining wigs, hairpieces and prosthetics

• maintaining an up-to-date knowledge of available make-up and beauty products;

• sourcing, budgeting and ordering materials and equipment from specialist suppliers;

• time management, knowing how long a subject will take to be made-up;

• working quickly and accurately

Marketing Coordinator

Advantage Sales and Marketing - Raleigh, NC

June 2015 to December 2015

• Create, deliver, edit, and optimize marketing materials.

• Ensure that messages are supportive of and consistent with marketing strategies.

• Supervise social media outreach.

• Deliver content via LinkedIn, Twitter, Facebook, email, or direct mail.

• Coordinate and deliver email campaigns.

• Mass-mail materials

• Create brochures and sell sheets.

• Provide support to marketing department.

• Coordinate flow of information and communication and disseminate it according to plan/strategy.

• Work with manager and business units to determine event budget and manage expenses to that budget.

• Promote products and services through public relations initiatives.

• Develop marketing communications campaigns.

• Create thought leadership materials.

• Create and deliver press releases, media relations content, case studies, white papers, executive bios, corporate newsletter content, social media content, and speaking proposals.

• Identify, develop and execute communications strategy for key media contacts and customer references.

• Research media coverage and industry trends.

• Develop fresh story ideas.

• Conduct extensive media outreach.

• Improve communication efficiencies within company.

• Manage video content.

• Create and distribute customer surveys.

Sales Associate

Ross Dress for Less - Garner, NC

April 2014 to July 2015

• Demonstrates respect, friendliness, and professionalism at all times.

• Provides prompt and efficient responses to customers at all times. Understands Customer Service as a number one priority and responds to Customer Service calls immediately. Handles all customer issues in a friendly and helpful way, calling a member of the Supervisory Staff when needed.

• Takes accurate markdowns, counts and inventories as scheduled.

• Cross-performs in all assigned areas to ensure that merchandise sizing, ticketing and presentation are to company standards. This includes bringing new receipts to the sales floor with a sense of urgency, merchandising all items to the monthly In-Store Marketing book and maintaining merchandise/brand name familiarity within department assist customers.

• Performs daily recovery to ensure a neat, clean and organized store.

• Assists customers in any way necessary by cashiering, helping with merchandise and answering questions in a polite and knowledgeable manner. Greets all customers with a smile and "hello" throughout the store as well as saying "thank you" with every register transaction. Processes register transactions with a sense of urgency.

• Executes all operational best practices supporting the Ross Focus areas of Great People, Driving Great Contribution, Neat, Clean & Organized, Delivering the Treasure and Fast & Friendly Service. Education

Associate in Fine Arts

Wake Technical Community College - Raleigh, NC

August 2015 to May 2017

High school diploma

Middle Creek High School

2009 to 2013

Skills

• Microsoft Office (10+ years)

• Multi-Line Phone System (8 years)

• Sales (10+ years)

• Customer Service (10+ years)

• Retail (10+ years)

• Retail Sales (10+ years)

• Office Management (10+ years)

• Marketing (7 years)

• Detail Oriented (10+ years)

• Team player (10+ years)

• Food Service (10+ years)

• Customer Support (10+ years)

• Customer Care (10+ years)

• Cash handling (10+ years)

• Media Relations (10+ years)

• Product Demos (8 years)

• Makeup application (8 years)

• Supervising experience (5 years)

• Writing skills (10+ years)

• Communication skills

• Microsoft Excel (10+ years)

• Microsoft Word (10+ years)

• English language (10+ years)

• Basic math (10+ years)

• Cash handling (10+ years)

• Computer literacy (10+ years)

• Computer skills (10+ years)

• Data entry (10+ years)

• Technical support (10+ years)

• Typing (10+ years)

• Restaurant experience (10+ years)

• Independant Learning (10+ years)

• Blogging (5 years)

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