Customer Service Office Manager

Laurissa K. Franklin

***** ******** **. • Irvington, Al • 251-***-****

******************@*******.***

Career Objective

I am a friendly, honest and a very dedicated individual who has an ambition to succeed in any environment. I have great customer Service and Computer program experience. I always work great with my fellow co-workers, but I also work effectively and strive at my duties on my own. I am seeking a position where I can develop and excel while giving my best to my growing employer.

Accomplishments

I am very familiar with many computer software programs such as Microsoft Office, Excel, PowerPoint, Word, and I can also ship and receive and order supplies needed. I am great with working in a high-pressure environment and I am always great at multitasking.

I am great in Word, Excel, Power Point software programs. I have also completed a course on customer service, how to treat and handle certain situations in the field, and now I would love to work and excel with your company. . Experience

Rodgers Quality Tree Care Mobile, AL

Office Manager / Onsite Customer Service 08/15/2017 Current

Office Manager for onsite bids, billing & scheduling. Customer quotes on site Phone Number: (251) 207- 8750

Research Strategies Mobile, AL

Telephone Researcher 04/12/2008

10/05/2010

I cold called clients and qualified them for paid focus groups in their area, and i also completed other cold call surveys over the phone with other clients. While I was working there, I had one of the best completion rates of surveys and also signing clients up for their focus groups.

Phone Number: 251-***-****

Com-Pac Food Stores Theodore, AL

Cashier 06/17/2009

04/27/2010

I ran the register and checked out customers, I stocked the shelves, ordered stock for the store, ran the deli, counted down the registers at night, and also did the nightly paperwork, and I was also an assistant manager in training before the company went out of business.

Phone Number: 251-***-****

721-6040

Parkway Animal Hospital Mobile, AL

Veterinarian Technician 10/16/2008

06/15/2009

I answered phones, I pulled charts for patients, made appointments for patients, I billed and updated patients on upcoming procedures, I assisted the doctor while in exams and sugary, gave the animals their shots, I entered in information in the computers to keep the patients charts updated, and reminded clients of upcoming appointments. Phone Number: 251-***-****

Education

Haney Technical College Panama City,

FL

Administrative Assistant 2005

References: Available upon request

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