FATMATA SILLAH

PROFESSIONAL SCRUM MASTER

347-***-**** ad12qa@r.postjobfree.com Somerset, NJ www.linkedin.com/in/fatmatabsillah SUMMARY

Highly skilled and results-driven Scrum Master with a proven track record of leading cross-functional teams to deliver high-quality products and services. Known for driving Agile transformations and promoting a culture of collaboration, continuous improvement, and customer focus. Adept at facilitating effective ceremonies, removing impediments, and fostering transparent communication. Skilled in coaching teams on Agile principles and practices, empowering them to achieve their full potential and meet organizational goals. Exceptional ability to build strong relationships with stakeholders, product owners, and team members, ensuring alignment and successful project outcomes. Strong expertise in utilizing Agile tools, such as Jira and Confluence, to enhance productivity, track progress, and provide valuable insights. Committed to enabling teams to embrace change, continuously learn, and deliver exceptional results. A passionate servant leader dedicated to creating an environment that fosters innovation, efficiency, and sustainable growth. SKILLS

Microsoft Office Suite Team Leadership Strategic Planner Collaborative Communication Process Improvement JIRA Miro Rally

Scrum Framework MURAL Confluence Microsoft Teams

Slack SharePoint Risk Identification Agile Work Practices PROFESSIONAL EXPERIENCE

SCRUM MASTER Capital One McLean, VA September 2022 - Present

• Lead cross-functional Software Development Teams to ensure that quality is ingrained in the product, resulting in high- quality deliverables and customer satisfaction.

• Initiate formal and informal pre-planning iterations to ensure clear understanding of product and Sprint goals, scope, and commitments by the Scrum team, promoting alignment and effective planning.

• Collaborate closely with the Product Owner to manage the product backlog, ensuring that user stories are refined, well- understood, and accepted by the development team during backlog refinement sessions.

• Coach the Scrum Teams on user story writing, story slicing, story estimation, prioritization, the definition of ready, and the definition of done to achieve our goals and value delivery.

• Utilize Jira to track and communicate team velocity, burn down charts, and sprint/release progress, providing transparency and insights to the teams and stakeholders.

• Enable teams to become high-performing through fostering collaboration, creating a culture of continuous improvement, and encouraging cross-functional teamwork by creating virtual knowledge transfer sessions to increase the teams’ technical capabilities.

SCRUM MASTER World Link Transport Hillside, NJ June 2021 – September 2022

• Facilitated and coordinated User Story Interdependency meetings across multiple scrum teams for the purpose of reviewing and aligning teams’ work to meet delivery schedule.

• Spearheaded the incorporation of an enhanced CDP (Customer Data Platform) which will improve consumer engagement & reduce consumer checkout without friction with “login via email” within World Link application.

• Coached teams in Agile practices and provided necessary training, and guidance on Scrum processes and methodologies to make teams highly effective with goals of improving quality and productivity.

• Coached and supported the Product Owner in maintaining transparency and effectively tracking progress using tools such as burndown charts, velocity, and release forecasting, resulting in improved backlog management and project planning.

• Protected Development teams from overcommitting and operating beyond capacity while prioritizing the resolution of defects and bugs, maintaining a balanced workload, and promoting sustainable development practices. FATMATA SILLAH

347-***-**** ad12qa@r.postjobfree.com Somerset, NJ www.linkedin.com/in/fatmatabsillah

• Demonstrated servant leadership to a team member, providing support and guidance to ensure transparent and consistent cross-functional collaboration.

• Implemented and optimized workflow management practices in Jira and utilized Confluence to enhance visibility into the team's workflow, promote knowledge sharing, and encourage effective collaboration. SCRUM MASTER RWJ Barnabas Health New Brunswick, NJ August 2018 – June 2021

• Worked with a team of 10 members in the development of a cloud-based electronic health records system, resulting in a 25% increase in user satisfaction and a 40% reduction in system downtime.

• Collaborated with Product Owner, Business Analyst, UX & UI designers to plan and ensure the product backlog was prioritized, groomed, and detailed enough for Scrum Teams, which reduced technical debt, and work in progress.

• Promoted best Agile practices and encouraged sustainable pace with high levels of quality for the team which improved employee retention by 8%.

• Supported Product Owners with backlog refinement, improving user stories, feature discovery, and ensuring acceptance criteria are agreed upon, which led to an increase in customer satisfaction and a decrease in time-to-delivery by 12%.

• Facilitated delivery meetings, actively managing dependencies and impediments, and proactively escalated risks, ensuring smooth project progress and timely issue resolution.

• Worked with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization. PROJECT COORDINATOR Saint Peter’s University Hospital New Brunswick, NJ November 2014 – August 2018

• Guided and empowered a dispersed team at Saint Peter’s University Hospital by fostering open communication which drove alignment towards stakeholder expectations and individual goals, resulting in successful milestone achievement.

• Supported the implementation of the project management information system (PMIS) solution for project teams to ensure schedules and contractual obligations are met.

• Compiled project requirements for the development of Software Application and Ad Hoc reporting, to include documenting stakeholder requirements and tracking milestones until project completion.

• Demonstrated exceptional collaboration with the Technology team, employing proactive measures to swiftly identify and mitigate potential risks, impediments, and threats to the release plan, thereby ensuring seamless project execution and successful project completion.

• Actively engaged with Agile coaches and other Scrum Masters, continuously seeking growth opportunities, and expanding knowledge within the role.

• Monitored projects on an ongoing basis, evaluating progress and quality, managing issue resolution, and taking corrective action as necessary.

EDUCATION

Master of Business Administration Keller University 2015 - 2017 Healthcare Administration

BACHELOR OF ARTS CUNY Brooklyn College 2005 - 2011 Financial Economics

CERTIFICATIONS

PROFESSIONAL SCRUM MASTER PSM1

Scrum.org

ORGANIZATIONS AND ACTIVITIES

Agile Leadership Network

Somerset County Food Bank

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