TOREY J. WHIGUM

*** ******* **** *****, *** *

West Palm Beach, FL 33407

561-***-****

ad12py@r.postjobfree.com

Summary

Highly motivated employee utilizing analytical and technical skills to accomplish management goals and objectives. A decision-maker with excellent customer relations built upon sound and personable communication.

Skills

Reliable Excellent time management

Analytical Excellent communicator

Debt and credit management Friendly

Detail-oriented

Experience

Inheritance Advanced West Palm Beach, FL

Collection Manager

2021 – 2023

Collection Specialist – responsible for resolving and collecting full payments once probate case is closed.

Handle Customer Complaints, provide appropriate solutions and alternatives within time limits. Follow up to ensure customer satisfaction.

Handle shortfalls with Attorney’s to understand why estate fell short.

Follow up with tracking properties to be sold and probate timelines to assure payment made quickly allowing our customer to save funds from their inheritance.

Maintain documents accurate and in order.

Assist all collection associates with training, questions and difficult situations. Assure all department needs are covered.

Inheritance Advanced West Palm Beach, FL

Underwriting Specialist

2018 – 2021

Analyze all probate documents to assure customers are indeed an heir to the estate.

Evaluate assets within the estate assuring proper funds and the portion which our customer should receive.

Verify Estate assets and heir with Executors and Attorney’s through email and telephone conversations.

Prepare all necessary documents based on type of advance and state in which the advance is made.

Stanley Steamer Delray Beach, FL

Customer Service

2014– 2018

Using my knowledge of company services and products to establish new accounts for new customers or reestablish old customers for cleaning service.

Set up appointments for work and demonstrations.

Submitted estimates to potential customers.

Provide excellent customer service.

Meet all sales and service standards.

Avis Car Rental West Palm Beach, FL

Rental Sales/Customer Service

2009 – 2014

Prepare the rental agreement while advising on and up selling vehicles and optional extras according to customer needs.

Provide excellent customer service.

Meet all sales and service standards.

Clearwire Internet Service Provider Milton, FL

Customer Service Representative

2007 – 2008

Using my knowledge of company services and products to establish new accounts for new customers or reestablish old customers.

Assist customers with billing questions and resolve discrepancies.

Manager Assistant, assisting with co-workers to answer questions and resolve various customer service issues.

Met and exceeded daily, weekly, and monthly sales goals.

Publisher Circulation Fulfillment Milton, FL

Customer Service Representative

2005 – 2006

Using my knowledge of company services and products to establish new accounts for new customers or reestablish old customers.

Assist customers with billing questions and resolve discrepancies.

Met and exceeded daily, weekly and monthly sales goals.

Orville Beckford Ford Mercury Milton, FL

Marketing Associate

2000 – 2004

Responsible for supporting old and new customers, supporting feedback of customer satisfaction and the purchase of their new products.

Handle Customer Complaints, provide appropriate solutions and alternatives within time limits. Follow up to ensure customer satisfaction.

Outbound calls to potential customers to notify of upcoming promotions and sales.

Assist with various paperwork to include work orders for repossession of vehicles.

Heilig-Meyers Furniture Company Add City, State

Customer Service/Sales Representative

1998 – 2000

Collection Specialist – responsible for resolving overdue bills and collecting payments from responsible party of the debt.

Handle Customer Complaints, provide appropriate solutions and alternatives within time limits. Follow up to ensure customer satisfaction.

Using my knowledge of company products and services to connect with consumers and generate sales.

Maintain documents and invoices.

Education and Training

Milton High School – Graduation 1995

Pensacola Junior College – Cosmetology 2003 – 2004

Carrer related seminars, classes related to management and job functions.

References Available Upon Request

Contact this candidate