Customer Service Process Improvement
Resume:
Jacobi Garvin
ad12nb@r.postjobfree.com
Excellent reasoning skills
Sound judgment
Team building
Customer service
Problem resolution
Process improvement
Audiovisual Technician aiming to fulfill an opportunity where my background in troubleshooting is aptly used. Skilled in offering quality-driven service for client systems. Offering a strong background in communicating with clients to foster loyalty and satisfaction. I am a focused Technician with over 10 years of experience.
Work History
02/2013 07/2018
Lighting Technician
Video Tech Services, Atlanta, GA
●Performed tasks by using proper tools, materials, methods, and safe practices per best industry practices.
●“Interfaced with customers to explain operation and instill confidence in installed various systems.
●Performed service and system maintenance as directed.
2014-03 - 2017-08
Stagehand
Rival Entertainment, Atlanta, Georgia
●Worked with various stage technicians set up and calibrated all lighting, microphones and recording equipment.
●Stored, loaded, and unloaded set pieces and technical equipment for various performances.
●Alerted supervisors and coworkers of hazards and other issues for quick results.
2014-05 - 2017-02
Lightning Technician Assistant
Rhino Staging & Event Solutions, Atlanta, Georgia
●Stored, loaded, and unloaded set pieces and technical equipment for daily performances.
●Worked with stage technicians set up and calibrated all lighting, microphones and recording equipment.
●Streamlined material delivery processes which increased efficiency and reduced downtime.
2015-06 - 2018-02
Stagehand
Active Production and Design, Atlanta, Georgia
●Stored, loaded, and unloaded set pieces and technical equipment for daily performances.
●Verified quantity and description of materials received by checking merchandise against the packing list.
●Moved furniture and boxes using utility dolly and truck ramp.
2015-08 - 2016-12
Lighting Technician
PSAV Presentation Services, Atlanta, Georgia
●Programmed consoles and loaded automated color change systems prior to events.
●Analyzed and interpreted lighting designer's plans as well as detailed notes from stage management.
●Enforced adherence to health and safety regulations.
2015-11 - 2017-01
Lightning Technician
Backbone Production, Atlanta, Georgia
●Devoted special emphasis to punctuality and worked to support outstanding attendance records, consistently arriving to work ready to start at once.
●Analyzed and interpreted lighting designer's plans as well as detailed notes from stage management.
●Performed maintenance of lighting equipment, ensuring safety and quality operations.
Education
Web Design and Media Production
Atlanta Technical College - Atlanta, GA
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