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Customer Service Senior Clinical

Location:
Chandler, AZ
Posted:
December 18, 2023

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Resume:

Astrid LM Walker

Chandler, AZ 480-***-**** ad12n7@r.postjobfree.com

Professional Skills:

Highly effective communicator; verbal and written.

Flexible to work with a team or independently.

Strategic planner; establish recruitment priorities.

Relationship Manager

High Standards for Customer Service

Experience:

Senior Clinical Recruiter Trainer Lead – TDB Communications, Inc.

April 2022 – July 2023

Full Cycle Clinical Recruitment for government contracts - Nationwide

Recruitment Trainer, Mentor and Facilitator

Developed and maintained recruitment best practices.

Supported management and clients to achieve fulfillment.

Delivered High quality customer service to providers, clients, and internal team.

Senior Clinical Recruiter Human Resource Specialist – Maximus Federal Services

March 2020 – April 2022

Full Cycle Clinical Recruitment for government contracts – Nationwide

Recruitment Trainer, Mentor and Facilitator

Facilitated client relationships, expectations, fulfillment, and meetings.

Achieved personal recruitment KPIs

High quality customer service to providers, clients, and internal team – Was able to retain providers for several projects and receive on-going referrals

Director of Clinical Recruitment & Staffing (Educational Division) – 24/7 Medstaff

October 2013 – March 2020

Maintained/ Delivered high level of customer service to clients, providers and internal personnel to establish retention, referrals and repeat business

Full Cycle Clinical Recruitment

oClinical – Educational Division

oClinical – hospitals, travel nursing, long term care and home health

Managed recruitment and staffing teams

Organized hiring events

Business Development

Facilitated client relationships, expectations, fulfillment and meetings.

Accountable for Educational Division revenue and KPIs

Senior Clinical Recruiter / Per Diem Staffer – Valley Healthcare

May 2012 – October 2013

Full Cycle Clinical Recruitment for Acute facilities, educational division, and Government prisons

Staffed and Recruited Per Diem

Recruited/ Supported Travel Nursing Division

Customer Service

Recruiter and Per Diem Staffing – Medical Staffing Network

May 2009 – October 2013

Per Diem Clinical Recruitment and staffing for acute facilities

Recruited/ Supported Travel Nursing Division

Facilitated orientation for new travel assignments.

Collaboration with account managers/ client updates

Delivered high level of customer service to ensure retention, new hires, clients and internal personnel

Education:

Fullerton College

San Jose State University

Certificates:

Zig Ziglar – Train the Trainer

Pryor - Project Management

Pryor - Management Skills

Pryor – Leadership and Management Skills for Women

References: Available upon Request



Contact this candidate