Human Resources Customer Service
Resume:
Erica Little
HR Professional
Baltimore, MD *****
**********@*****.***
A Human Resources Professional that assists HR teams with staffing, record-keeping, employee benefits and other HR-related duties. I plan and organize work to achieve goals and targeted results with minimal supervision. I continually develop knowledge and gain subject matter expertise in assigned HR discipline related to work activities and projects assigned.
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Skills ● Recruitment Management
● HRIS/ATS (Paycom, Greenhouse, Taleo, ADP)
● New Hire Onboarding
● Project Management
● Networking and Partnership Development
● Special Projects
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Experience NeighborWorks America, Senior HR Coordinator (Contract) 01/2023 – 7/2023, Washington, DC
● Served as the central HR point-of-contact. Providing excellent customer service, triages incoming calls, monitors emails
(ASKHR/requests/benefits/performance management) and queries
● Maintained monthly tracking of invoices and ensures all invoices are reconciled and prepared for payment in the business accounting software
● Organized and executed communication plans in coordination with Public Relations for various HR topics. Created, designed and circulated various marketing materials for HR programs such as the Job Opportunities Newsletter
● Act as backup for Senior HRIS Analyst, runs reports, and performed routine data and entry quality control
● Performed recruitment support for designated vacancies within the organization under the established recruitment model
● Initiated, monitored, and closed out employee onboarding and off-boarding activities in electronic ticketing system
● Served as lead on maintaining and updating the HR division’s INW (intranet) site with organizational changes, promotions, organizational charts, and directories update and ensures content is accurate
● Served as the procurement task lead (PTL) for the HR division and ensure that all established guidelines were followed Brooklyn Navy Yard Development Corporation
HR Coordinator: (07/2022 – 12/2022), Brooklyn, NY
HR Assistant: (02/2020 - 07/2022)
● Supported HR functions with emphasis on record keeping, data entry and general HR tasks
● Recruited and sourced qualified potential employees.Delivered friendly assistance with new hires throughout interviewing and hiring process
● Organized new employee orientation schedules for new hires. Assisted with onboarding process of 10+ new hires per month
● Administered compensation, benefits and performance management systems and safety and recreation programs
● Created and implemented forward-thinking initiatives and events to improve employee engagement
Dataminr, Talent Acquisition Coordinator (Contract) 10/2021 - 08/2022, New York, NY
● Developed and maintained strong working relationships with executives, HR team and hiring managers to foster
partnerships that produced consistent results
● Partnered with recruiters and hiring manager to coordinate 30+ interviews weekly
● Maintained Dataminr Candidate Interview calendar, used various scheduling programs such as GoodTime and
Greenhouse
● Resolved scheduling issues through solution-based actions quickly
● Improved productivity initiatives while coordinating itineraries and scheduling appointments
● Coordinated ongoing LinkedIn training and personal development courses for team members
Beacon Hill Staffing Group, Front Desk Receptionist (Temp) 12/2019 - 02/2020, New York, NY
● Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
● Maintained files and records by implementing effective filing systems that boosted efficiency and organization
● Transcribed phone messages and relayed to appropriate personnel
● Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
● Resolved customer issues quickly and notified supervisor immediately when problems escalated
● Responded swiftly to room requests and other inquiries made via establishment website, email, or phone
Jenny Craig, Consultant
04/2018 - 11/2019, New York, NY
● Educated 40+ clients weekly on Jenny Craig's program and created individualized plans
● Taught the science of weight loss and promoted healthy eating habits. Drove new revenue, brought in new clients through referrals and initiative-taking outreach efforts
● Met sales goals while serving as a valued client educator and advocate
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Education
University of Maryland Global Campus - Master of Science : Management with Human Resources
08/2019 -02/2021, College Park, MD
East Stroudsburg University of Pennsylvania - Bachelor of Science : Exercise Science, Sport, and Exercise Conditioning 01/2015 - 05/2017, East Stroudsburg, PA
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