Customer Service Process Improvement

CHARRISE TATE PHONE: 910-***-****

EMAIL: *********@*****.***

I wish to obtain a professional and challenging position within your company where my experience, proficiency, and competencies will contribute to the success of your organization. Throughout my experiences, I have developed several important skills that I believe could benefit the daily operations of your organization. My strengths include excellent internal / external customer service skills, excellent computer skills in Microsoft Office, process improvement abilities, containing cost, project planning, managing time to ensure all deadlines are met, strong proven leadership skills and I work well under pressure. In addition, I am a strong organizer, an effective communicator, great motivator, and a team player that can interface with all levels of staff.

Shughart Elementary School

Educational Aide

2022 – Present Fayetteville, NC

Responsibilities:

Exhibit a positive attitude and serve as a positive role model for students and the community.

Works cooperatively and effectively with others.

Maintain self-control and use common sense.

Reports to work on time and is absent only with good cause.

Exhibit good judgment and shows initiative in decision making and problem solving.

Comply with Federal laws and local policies/procedures.

Respond positively to supervision, suggestions and/or directives.

Use evaluative feedback for improvement of performance.

Participates actively in personal and/or professional growth and development.

Disseminates and shares ideas and information with others.

Use knowledge gained for improvement of performance.

Demonstrate fiscal responsibility and act in an ethical and honest manner.

Brevard Achievement Center

Custodial Supervisor

2020– 2022 Fayetteville, NC

Responsibilities:

Analyzes workflow and workload trends and patterns to identify opportunities for improvement, resource allocation and cost benefit.

Implemented work process and supply changes to effect opportunities.

Identified emerging issues and their implications for service delivery outcomes of cleanliness and safety.

Developed the custodial work schedules, reviews workloads and makes recommendation for alteration.

Developed and implemented systems and processes to establish and maintain records for operating deliverables.

Developed, implemented and maintained the quality standards required to maintain cleanliness and safety in the schools.

Developed and implemented departmental policies and procedures, assuring adherence by custodial staff.

Assists in testing and evaluating new products, keeping the purchasing department informed of outcomes • Selects, orientates and trains staff.

Managed staff performance through performance appraisals, staff recognition, attendance management, current position descriptions, and appropriate corrective discipline

Ensured staff have a clear understanding of their work responsibilities and expectations and how they impact the school board.

Walmart

Customer Service Associate

2015 – 2021 Fayetteville, United States

Responsibilities:

Greeted customers and provided excellent customer service.

Assisted customers with their purchases and answered any questions they may have.

Handled cash, credit, and check transactions accurately and efficiently.

Maintained a clean and organized work area.

Provided information about products and services available in the store.

Resolved customer complaints in a professional manner.

Avalon Park Elementary School

Teacher's Assistant

2014 – 2016 Chicago, United States

Responsibilities:

Provided support to the teacher to ensure a safe and stimulating educational environment.

Assisted the teacher in planning and preparation for daily activities, aided in the instructional efforts of the teacher.

Assisted the teacher in preparing lesson outlines, plans, and curricula in assigned areas.

Planed, prepared, and developed various teaching aids for use in classroom, including activity sheets, drawings, and similar handouts.

Presented subject matter to children or adults, under the guidance of a teacher, utilizing a variety of methods including stories, discussions, and role playing.

Lead classroom activities; may confer with parents on children's progress in the absence of the teacher.

Assisted children or adults, individually or in groups, with lesson assignments to present or reinforce learning concepts.

When needed, I lead, guide, and train staff/student employees, interns, and/or volunteers performing related work; participated in the recruitment of volunteers, as appropriate to the area of operation.

Performed miscellaneous job-related duties as assigned.

Education:

Percy L. Julian High School – Chicago, IL 1984-1988

High School Diploma

LOOP BUSINESS COLLEGE – Chicago, IL 1998-1998

Computer Programming

Fayetteville Technical Community College – Fayetteville, NC 2022-Present

Sign Language I, II, III

Certifications:

ABC'S OF CLEANING CHERMISTRY

THE DEPARTMENT OF DEFENSE EDUCATION CUSTODIAL SUPERVISOR

POST PANDEMIC CLEANUP AND DISINFECTION (COVID-19)

RESTROOM CARE (COVID-19 PREVENTION)

NEW EMPLOYEE SAFETY TRAINING

SPRINKLER HEAD TRAINING

CARPET AND HARD FLOOR CARE

OFFICE AND CLASSROOM CLEANING (COVID -19 PREVENTION)

OSHA GHS HAZCOM PANDEMIC DISINFECTION (COVID-19 PREVENTION)

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