Customer Service Sales Agent
Resume:
WORK EXPERIENCE
Business Manager
Jady Paola Cortés
Bogotá
British Council
2012
2020
Smart
ENGLISH ADVANCED
UNITEC
PROFESSIONAL BUSSINESS & MANAGEMENT /
TECHNOLOGIST IN AIRLINES MANAGEMENT
AND TRAVEL AGENCIES
*********@*****.***
EDUCATION
ENGLISH ADVANCED
2018-2019
SKILLS
PROFILE
Service experience, commercial advisory, and attention to individual and corporate customer.
MARKETING
CUSTOMER SERVICE
PATIENCE
EMPHATY
POSITIVE ATTITUDE
OFFICE ASSISTANT
May 2022 - Currently
BILINGUAL TRAVEL AGENT
UNITED AIRLINES
Providing an excellent customer service in English
Solving problems, concerns and issues related with bookings and sales
Dynamic customer service professional experienced in both call center and retail store settings. Highly professional, responsible and able to perform duties with minimal supervision
August – Nov 2021
TRAVEL SALES AGENT DYNINNO
Ticket sales, attention to calls, operating system and to get goals in sales, keep in touch with customers, Sale of travel insurance and flight protection and to offer an excellent service experience.
May – Sep 2021
SALES AGENT NATURA
Provide the direct customer with information related to the portfolio, Looking for new customers. Skills in marketing and sales
Training continued of service, Advisory and training more sales agents.
ROBBIN BOOK FOUNDATION
Oct 2020 – May 2021
Volunteering at the foundation teaching English language
2018 - 2019
LOGISITIC - FREELANCE
NATURAL PARK CHICAQUE
Attention and customer service in general, sales direct office
Operating system and accounting management, airlines full service
Elaborate for daily, monthly, and final periods reports
Fulfillment sales goals
2007 – 2009
AVIANCA
Training continued of service - Advisory and opening of groups and corporate accounts -
Making reports for closing day sales of the operating system and accounting
Provide the direct customer with information related to the portfolio of products and Airline services and touristic plans complementary, management and timely resolution of complaints at the airport office.
2012- 2014
SALES AGENT
LAN AIRLINES
Handle a wide range of events that normally include group of school children, conventions, and professional gatherings and meetings.
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