Angelenna Stevens

*** ****** **** # ** *** Point, CA 94565

925-***-****

ad12lq@r.postjobfree.com

A hard worker with over 7 years of customer service experience. Highly motivated and detail oriented who is an active listener who learns quickly. .

Work Experience

Massage Therapist Lead

01/2018 to Present

Massage Envy

Concord, CA

As the role of being a Massage Therapist lead, I consult with clients and coworkers to determine massage needs and special requests. In this role I also recommend additional techniques such as stretches that clients can perform at home. Lastly in this role I perform a wide range of massage therapy techniques.

Receptionist

07/2017 to 02/2020

Massage Envy

Concord, CA

As the role of a Receptionist, I confirmed and booked clients for a massage. Also in this role I answered any questions that clients had about their skin care and massage needs. Lastly in this role I provided courteous and friendly service to clients before and after their massage.

Inspection Coach

02/2016 to 07/2017

Proform Laboratories

Benicia, CA

As the role of an Inspection Coach, I assured the quality of the products that were produced before leaving the warehouse for shipment. I also took care of quality issues and found solutions to products that contained issues. Receptionist

07/2015 to 02/2016

Massage Green Spa

Concord, CA

As the role of a Receptionist, I confirmed and booked appointments for clients who were looking for a massage. I also handled customer complaints and maintained a clean work environment.

Customer Service Associate

11/2013 to 07/2015

Walgreens

Bay Point, CA

As the role of a Customer Service Associate, I dealt directly with customers by telephone, electronically, or face to face. I also responded promptly to customer inquiries and resolved customer complaints.

Caregiver

06/2012 to 07/2013

Yolanda Gonzalez

Bay Point, CA

As the role of a Caregiver, I fed the children and assisted the children with their homework. I also engaged with the children in age appropriate activities. Skills

Business Ethics - 5 years

Therapeutic Massage - 3 years

Customer Service - 7 years

Active Listening - 7 years

Sales - 2 years

Multitasking - 7 years

Phone Etiquette - 7 years

Scheduling 4 years

Education

Los Medanos College

Administration of Justice for Transfer and Associate of Arts Pittsburg, CA

08/2018 to Present

Napa Valley College

General Education

Napa, CA

01/2017 to 07/2017

Carrington College California

Other

Massage Therapy

Pleasant Hill, CA

08/2014 to 05/2015

Mount Diablo High School

High school or equivalent

Concord, CA

08/2010 to 06/2014

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