Brandon, FL *****

813-***-****

ad12lo@r.postjobfree.com

SUMMARY

Personable driven professional with

several years of diverse experience

within a variety of roles, personnel

management expertise coupled

with outstanding communication

and multitasking abilities. Proactive

and independent professional

commended for consistently

resolving employee challenges with

innovative solutions. Flexible and

adaptable to changing priorities.

consistently producing high quality

results with outstanding work ethic

and extreme accuracy. Authorized

for work in the US for any employer

SKILLS

• Database management

• Background in insurance

• Outstanding clerical abilities

• Insurance terminology

• Fluent in Spanish

• Customer service

• Analytical skills

• Tax expertise

• Record-keeping

• Exceptionally organized

• Payroll policies and procedures

• Garnishment processing

• I-9 documentation

• ADP/STARS/WORKBENCH

Nicolle Llorca

EXPERIENCE

August 2022 - April 2023

Corporate Actions Analyst Artech / Citi Remote Hybrid Tampa, FL October 2020 - June 2022

Dispute and Fraud Analyst Bank of America Remote / Tampa, FL July 2021 - October 2021

HR Recruiter Coordinator Express Employment INTERNSHIP Tampa, FL

Developed reports on various data and distributed to team members and managing leadership.

•

Built and strengthened client relationships to form long-lasting, profitable bonds.

•

• Assessed requisitions each month to ensure accuracy Contracted position received cases via STARS program for the investigation of accounts to determine trades and or corporate action activities were valid for proceeds using ISIN SEDOLS and or Cusips worked with international as well as domestic accounts, revering to client inquiries via email closing 15/20 cases daily

•

Determined existing fraud trends by analyzing accounts and transaction patterns.

•

Conducted reviews of flagged transactions and reports that showed potential suspicious activity.

•

Communicated with customers and company personnel, utilizing active listening and interpersonal skills.

•

Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.

•

Participated in group discussions with team members to develop new ways to combat fraud.

•

Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.

•

• Matched orders with invoices and recorded required information. Recorded debit, credit and account transactions in computer spreadsheets and databases.

•

Accessed financial information to answer questions and gather details about specific accounts.

•

Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.

•

Managed full-cycle recruiting processes for managerial and executive-level vacancies.

•

• Planned and executed recruitment events to bring in area candidates.

• Kept company in compliance with EEO requirements. Handled employee discipline and termination to address policy infractions.

•

• Aligned HR policies with federal and local regulations.

• Managed compensation, insurance and vacation days within employee

/EWC/SAGE/WORKDAY

• Training and development

• Processing documents

• Cash Flow and Financial Analysis

• Reviewing financial paperwork

• Verifying information

• Completing interviews

• Credit and collections

• Risk management

• Proficient in a variety of software

Loan Origination and

Underwriting

•

• Preparing applications

• Finalizing contracts

• Fraud patterns

• Account information review

• Risk level determination

• Telephone and email etiquette

• Team management

• Critical thinking

• Supervision & leadership

• People skills

• Microsoft Office expertise

• Invoice reconciliation

• Statement issuing

• Invoicing proficiency

• Payment management

• Accounts receivable expertise

• Adjustment posting

April 2020 - October 2020

Admissions Coordinator Bisk Education Tampa/ REMOTE, FL May 2019 - March 2020

Insurance Administrator /Payroll Specialist TERRY FINK STATE FARM INSURANCE AGENCY Brandon, FL

February 2017 - April 2019

Senior Claims Adjuster Progressive Riverview, FL benefits programs.

• Produced and filed payroll reports every week.

• Managed payroll for employees at several different locations.

• Onboarded new employees in time reporting and payroll systems.

• Calculated and applied wage garnishments.

Answered application and enrollment inquiries from public via telephone or email.

•

Made contact with prospective students to set up face-to-face appointments.

•

Assisted students in completing admission forms and other related paperwork for speedy admissions process.

•

Stayed up-to-date with program, tuition and scholarship details to provide complete and accurate information to prospective students.

•

Participated in school retention efforts by maintaining productive contact with active students through graduation.

•

• Updated student publications website with current content. Added current information, demographic data and payment methods to client accounts.

•

Assisted claimants, providers and clients with problems or questions regarding claims.

•

Checked documentation for appropriate coding, catching errors and making revisions.

•

Processed claims for payment or forwarded to appropriate personnel for further investigation

•

Organized information by using spreadsheets, databases or word processing applications.

•

• Assisted new policyholders with processing claims. Served as subject matter expert for non-standard coverage questions, property damage and collision.

•

• Inventoried and ordered supplies for office.

• Coordinated appointments, meetings and conferences. Supported payrolls, driving timely and accurate payment of employee wages.

•

• Investigated past and current licensees to perform record checks. Handled and processed variety of automobile/PIP claims processed avg 250 cases monthly

•

Consulted accountants, engineers, lawyers and physicians when needed.

•

Spoke to witnesses and claimants and interviewed for pertinent information.

•

Personally investigated property damage claims to determine extent of damage.

•

• Listened to and watched audio and video surveillance tapes.

• Reviewed, evaluated and adjusted claims to promote fair and prompt November 2011 - February 2017

Financial Aid Officer /Career Counselor Florida Career College Tampa, FL

February 2004 - January 2010

Human Resources Manager Llyco Industries Valrico, FL settlement.

Negotiated and settled claims according to information presented through reports, research and data verification.

•

Reviewed data to verify validity of claims and determine case management actions.

•

Obtained necessary information to complete proper evaluation of injury claims.

•

Analyzed and audited open claims to calculate additional payments owed.

•

Drafted statement of loss to summarize damages, payments and underlying policy coverage.

•

Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.

•

• Explained premiums owed to policyholders, agents and underwriters. Processed financial aid documents and completed basic verification of information.

•

Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.

•

Assisted students in understanding academic application processes, admissions requirements and financial aid options.

•

Provided one-on-one counseling to students regarding financial aid program options and requirements.

•

Audited student files to confirm accuracy and completion according to defined guidelines.

•

Demonstrated understanding of and adherence to federal and state regulations for financial aid.

•

Liaised with students and admission department to facilitate documentation and application processing.

•

• Informed customers of loan application requirements and deadlines. Met with applicants to obtain information for loan applications and answer questions about processes.

•

• Set up debt payment plans based on client credit, income and assets. Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.

•

Conducted background checks, reference checks and employment verification.

•

• Created and modified job descriptions within all departments. Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.

•

Encouraged open communications, promoting positive and pro-employee work environment.

•

• Recruited new employees and built relationships, driving visibility. Directed HR programs, policies and processes to improve operational efficiency.

•

Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.

•

Managed full-cycle human resource operational activities to maximize HR employee performance.

•

Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.

•

• Hired employees and processed hiring-related paperwork.

• Administered employee benefit plans.

• Managed payroll for temporary, hourly and salaried employees.

• Processed employee rehires, transfers, terminations and withholdings. Enforced payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.

•

EDUCATION AND TRAINING

December 2020

Certificate in HR Management Human Resources Management Villanova University, Bisk Tampa

June 2012

Bachelor of Arts Business Management

Anthem, Tampa, FL

Associate of Arts Education

Hillsborough Community College, Tampa, FL

LANGUAGES

Spanish:

Professional

Contact this candidate