Marcus Calloway

773-***-****

ad12ll@r.postjobfree.com

Chicago, IL, 60616

Objective Statement: Experienced operational leader with a proven track record in strategic project management, process optimization, and team leadership. Seeking the role of Director Of First Impression to drive operational efficiency, foster cross-functional collaboration, and ensure the achievement of organizational goals.

Experience

Project Manager, Youth Guidance, Chicago, IL (September 2022 – June 2023)

Provided strategic leadership and direction to all operational departments, ensuring the achievement of organizational goals.

Identified and implemented process improvement initiatives, resulting in increased operational efficiency and cost savings.

Established and monitored key performance indicators (KPIs) to measure operational performance and drive data-driven decisions.

Collaborated with senior leaders to develop and execute strategic plans and initiatives, supporting the company's growth objectives.

Managed cross-functional teams, fostering a culture of excellence, collaboration, and continuous improvement.

Manager – I.T., East Lake Management Corporation, Chicago, IL (March 2020 - September 2022)

Oversaw day-to-day operations and ensured achievement of growth and efficiency goals.

Streamlined workflows between sales, marketing, finance, and technology teams.

Instituted performance measurement system to track metrics on productivity.

Created operational contingency plans protecting systems and data integrity.

Built high-performing teams through recruitment, training, and career development.

Fostered innovation and synergy across departments through successfully integrating advanced technologies, resulting in enhanced operational efficiency and cost savings.

Project Manager, Loyola University Medical Center-Trinity Health Systems, Chicago, IL (September 2018 - March 2020)

Demonstrated strong strategic alignment, ensuring that Informatics and IT projects directly contributed to organizational objectives and skillfully steering agile project execution to accommodate evolving requirements.

Played a pivotal role in the successful implementation of Qlik, facilitating seamless system adoption and improving data-driven decision-making.

Business Analyst, Blue Cross Blue Shield of IL, MT, NM, OK & TX, Chicago, IL (May 2018 – July 2018)

Drove meticulous requirements management and Salesforce UAT testing, optimizing complex business processes with keen attention to detail.

Thrived in Agile environments, seamlessly collaborating across multi-functional teams to deliver high-impact solutions.

Skills

operational leadership

strategic planning

process optimization

performance monitoring

team management

stakeholder interaction

Education

Master of Business Administration in Management, DePaul University – Chicago, IL

Bachelor of Science in Electrical Engineering, Purdue University – West Lafayette, IN

Achievements:

Implemented Budgeting Improvements:

Description: Implemented budgeting improvements that significantly enhanced employee satisfaction, productivity, and customer satisfaction by addressing network speed and technical tools.

Led Corporate Office Infrastructure Refresh Project:

Description: Successfully led a corporate office infrastructure refresh project, resulting in improved employee satisfaction, asset management, and enhanced remote leadership capabilities.

Engineered Tailored Onboarding and Offboarding Process:

Description: Collaborated directly with Okta, utilizing App Bamboo to engineer a tailored onboarding and offboarding process, significantly improving departmental coordination and resource recovery in perfect alignment with the organization's vision.

Contact this candidate