Medical Assistant Customer Service
Resume:
EMILY L. WILLIAMS
Gorham, Me. 04038
******.******@*****.***
BACKGROUND SUMMARY
An energetic professional with demonstrated skills in multi-tasking and customer service with a healthcare, focus Experienced with a variety of office equipment and software programs including Word and Excel. Certifications in Leadership and Registered Medical Assistant.
Mercy Respiratory Center, Westbrook, ME 2020-Present
Medical Assistant-RMA
Responsibilities include rooming patients, vitals, testing for covid, strep and flu, performing EKG’s and breathing treatments if needed. Other duties involve putting orders in the chart including any testing that was performed, ordering x-rays, communicating with offsite laboratory, involved with the PSR’s in providing a smooth transition to the clinic.
Yarmouth Express Care, Yarmouth, ME 2020-2020
Medical Assistant-RMA
Duties include rooming patients, taking vitals, updating history and physical, getting chief complaint, assisting provider with wound care, removal of sutures, EKG, phlebotomy, help with COVID phone calls. Working with my team to make sure the department runs smoothly.
Mercy Gastroenterology, South Portland, ME 2018-2020
Medical Assistant-RMA
Responsible for rooming patients, gathering medical history, updating patients chart, stocking and cleaning room, speaking with Insurance companies to obtain prior authorizations, obtaining vital signs, work with Scheduling department to provide adequate work flow.
Mercy Hospital, Westbrook, ME 2017- 2018
Patient Accounts Representative
Responsible for timely receipt of payments; minimizing debt accrual, reconciling all necessary data. Serves as a point of contact for customers or external vendors in response to inquiries and unresolved issues.
VNA & Hospice of Vermont & New Hampshire, Lebanon, NH 2010 – 2017
Scheduling Manager
Oversees automated and self-scheduling of professional and paraprofessional staff. Manages call center including customer and family complaints. Coordinates day- to- day client care with other management. Maintains integrity of the system through statistical data. Preparing for orientation of new staff.
Other Professional Experiences
Portland Gastroenterology, Portland, Maine, Endoscopy Technician 2006-2010
Portland Foot and Ankle, Portland, Maine, Medical Assistant/Surgery Scheduler 2002-2006
VNA Home Health Care and Community Health Services, Portland, Maine, Billing 1996-2002
EDUCATION
ISSA- Fitness Trainer 2019
Herzing University, On Line Curriculum 2018
Medical Assisting Refresher-Registered Medical Assistant Certification
Andover College, Portland, Maine 2006
Associates Degree- Medical Assisting
St. Joseph’s College, Standish, Maine 2004
Associates Degree -Business
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