Vicki Fankhauser Chippewa Falls/WI

715-***-**** ● ad12l6@r.postjobfree.com ● www.linkedin.com/in/vicki-fankhauser-a50bbb5

Career Objective

Seasoned office professional offering 30+ years of experience in front and back office operations. Expertise in all facets of administrative support, mailroom operations, data management and marketing support. Exceptional communicator adept at interacting with clients and colleagues across all organizational levels. Able to quickly learn new processes and thrive in deadline-driven work environments with a keen attention to detail and talent for managing multiple, simultaneous projects with ease. Additional areas of expertise include:

Data Entry ● Client Relations ● Meeting Planning ● Website Maintenance ● Spreadsheets

Appointment Scheduling ● Drafting Correspondences ● Call Management ● Mail Processing ● Bookkeeping

Database Management ● Data Analysis ● Desktop Publishing ● Volunteer Coordination

Career History

Flex Staff, Eau Claire, WI July, 2019 to Present

Current assignment includes:

Coordinate skip claim progress between agents and Special Assets Department.

Utilizing Excel and Account Guard, monitor risk rating changes. Monthly and quarterly report generation.

Quarterly updating of Loan Impairment Worksheets

Generation and tracking of Notice of Right to Cures

Maintain Credit Administration Matrix

Using call queues, contact delinquent customers to encourage prompt payment.

Holiday Vacations, Eau Claire, WI 2007 to 2019

Full-service group guided tour company offering more than 65 worldwide vacation destinations.

Digital Data Analyst (2016 to 2019)

Observed digital marketing channels to interpret and analyze key consumer data. Generated comprehensive reports presenting vital information on key performance indicators (KPIs) and pay-per-clicks (PPC). Routinely utilized a content management system (CMS) to update and maintain the company website.

●Utilized Excel to centralize and formulate multi-source data outlining media activity, providing easier access to marketing metrics, improving the content of marketing reports and reducing reporting time.

●Proactively learned and became familiar with Google Data Studio and Google Sheets, becoming the subject matter expert and enabling the company to use more visually-engaging and user-friendly dashboards.

Mailroom Coordinator (2007 to 2016)

Managed processing of all incoming and outcoming mail. Monitored all direct mail activities, fulfilling and tracking all requests for company marketing collateral. Assisted with the development of multi-channel marketing tools, creating XML documents and flyers, and maintaining keyword landing pages for the official company website.

●Redesigned and reorganized physical layout and operational procedures of mailroom resulting in an improvement to 98% efficiency within first six months of employment.

●Capitalized on XML programming expertise to assist advertising department, serving as the official Web Maintenance Assistant and alleviating the need for additional personnel expense.

Early Career History

Temporary Project Clerk – Chippewa County Register of Deeds

Administrative Assistant – Community Foundation of Chippewa County

Secretary/Receptionist – Chippewa County Housing Authority

Financial Secretary/Office Assistant – Our Saviour’s Lutheran Church

Secretary – Trinity Lutheran Church

Administrative Clerk – City of Rice Lake

Education, Training, & Technical Proficiencies

Associate of Arts Degree in Information Systems Management – Microcomputers

WITC-Rice Lake, Rice Lake, WI

Microsoft Office Suite (Word, Excel, Access, PowerPoint, Project, Outlook) ● Google Analytics

Data Studio ● eXtensible Markup Language (XML) ● QuickBooks ● Blackbaud FIMS

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