Customer Service Operations Manager
Resume:
Joshua Burton
Fast learner, college graduate, Army veteran
Cincinnati, OH 45229
ad12ke@r.postjobfree.com
Joshua F. Burton
*** ********* ***** ***. *** Cincinnati OH
ad12ke@r.postjobfree.com
College Graduate and Army Veteran
Management, customer service, sales, and security experience. I will go the extra mile to problem solve and get the job done correctly. Willingness to take on extra assignments and you can utilize me in multiple positions. Able to multi task, disciplined, and enjoys working as a team. New to the Cincinnati area but willing to relocate to another area based on job incentives. I am fully vaccinated. Authorized to work in the US for any employer
Work Experience
Security Operations Manager
Parker Security and Asset Protection - Morristown, TN July 2015 to December 2018
• Developing and implementing security policies, protocol, and procedures
• Overseeing budgets for security operations and monitor expenses
• Recruiting, training, and supervising security officers
• Demonstrated and implemented an excellent surveillance and emergency response ability
• Demonstrated a strong commitment to security guidelines and training and practice of threats to safety and hazards.
• Provided weekly training(and individual) training and updated officers of new and upcoming changes, hazards, and issues via a weekly mission debriefing. Bartender/Server
Cheddar's Scratch Kitchen - London, KY
August 2012 to June 2015
• Mixology, learning drink recipes, provide good and fast customer service, smile-be sociable-be a good listener
Customer Service Representative Supervisor
Computer Science Corporation - Barbourville, KY
July 2010 to July 2012
• Providing general information on visa status. Explaining immigration law. Assisting potential immigrants with providing the proper forms to file. Explaining form instructions and providing them adequate assistance. Helping immigrants solve any issues they might have. Security Officer/Trainer
Parker Security and asset protection - Morristown, TN May 2009 to June 2011
• Weekly training and updates of potential hazards and threats
• Training initial hire training and updated training to veteran employees
• Guard duty and patrolling
Inventory and shipping manager
Parker furniture - Bean Station, TN
April 2005 to May 2009
• Track inventory and schedule shipments. Keep logs of material and end products. Calculate profit and transportation costs. Driving 24-26 inch box trucks delivering furniture. Infantryman
US Army - Fort Campbell, KY
August 1999 to August 2001
• Indirect fire infantryman/11Charlie-11Bravo. NATO Peacekeeper. Combat maneuvers. Day and night land navigation. Foot and mobile patrols. Improving weapon accuracy via shooting range. Assembling and disassembling rifles, carbines, and other weapons. Physical Training.
• Veteran, U.S. Army, A co. 2/327th Infantry 101st Airborne Division
• Leadership Training and Experience
• Air Assault Training
• Protecting valuable Intel and protecting civilians
• Being responsible for millions of dollars in government property
• Kosovo Campaign Medal
• NATO Medal
• Army Accommodation Medal
• Army Service Ribbon
• Honorable Discharge
Education
Bachelor of Arts, B.A. in Geography
Eastern Kentucky University - Richmond, KY
August 2004 to June 2009
Skills
Customer Service
Microsoft Office
Sales
Organizational Skills
Training
Fast learner
Powerpoint
GIS
Security
Surveillance
ArcGIS
Driving Skills
Commendations
NATO medal, Kosovo campaign medal, Army Service Ribbon, etc. Certifications / Licenses
CPR
Present
Combat Life Saver
Present
Driver's License Government Vehicles
Authorized to work in the US for any employer
Work Experience
Security Operations Manager
Parker Security and Asset Protection - Morristown, TN July 2015 to December 2018
-Developing and implementing security policies, protocol, and procedures
-Overseeing budgets for security operations and monitor expenses
-Recruiting, training, and supervising security officers
-Demonstrated and implemented an excellent surveillance and emergency response ability
-Demonstrated a strong commitment to security guidelines and training and practice of threats to safety and hazards.
-Provided weekly training(and individual) training and updated officers of new and upcoming changes, hazards, and issues via a weekly mission debriefing. Bartender/Server
Cheddar's Scratch Kitchen - London, KY
August 2012 to June 2015
mixology, learning drink recipes, provide good and fast customer service, smile-be sociable-be a good listener
Customer Service Representative Supervisor
Computer Science Corporation - Barbourville, KY
July 2010 to July 2012
Providing general information on visa status. Explaining immigration law. Assisting potential immigrants with providing the proper forms to file. Explaining form instructions and providing them adequate assistance. Helping immigrants solve any issues they might have. Security Officer/Trainer
Parker Security and asset protection - Morristown, TN May 2009 to June 2011
-Weekly training and updates of potential hazards and threats
-Training initial hire training and updated training to veteran employees
-Guard duty and patrolling
Inventory and shipping manager
Parker furniture - Bean Station, TN
April 2005 to May 2009
Track inventory and schedule shipments. Keep logs of material and end products. Calculate profit and transportation costs. Driving 24-26 inch box trucks delivering furniture. Infantryman
US Army - Fort Campbell, KY
August 1999 to August 2001
Education
Bachelor of Arts, B.A. in Geography/Geology
Eastern Kentucky University - Richmond, KY
August 2004 to June 2009
Skills
• Customer Service
• Server
• Microsoft Office
• Word
• Sales
• POS
• MS Office
• Organizational Skills
• Training
• Microsoft Excel
• Fast learner
• Powerpoint
• Cooking
• GIS
• Security
• Surveillance
• ArcGIS
• Box Truck
• Military
• AutoCAD
• Business analysis
• Driving
• Project management
• Maintenance
Awards
NATO Medal
February 2001
U.S. military personnel who serve under NATO command or operational control in direct support of Kosovo NATO operations
1. Operations Allied Force (24 Mar 99 – 10 Jun 99) 2. Joint Guardian (11 Jun 99 – DTBD)
3. Allied Harbour (4 Apr 99 – 1 Sep 99)
4. Sustain Hope/Shining Hope (4 Apr 99 – 10 Jul 99) 5. Noble Anvil (24 Mar 99 – 20 Jul 99)
6. Kosovo Task Force Hawk (5 Apr 99 – 24 Jun 99)
7. Kosovo Task Force Saber (31 Mar 99 – 8 Jul 99)
8. Kosovo Task Force Falcon (11 Jun 99 – DTBD, coincides with Joint Guardian) 9. Kosovo Task Force Hunter (1 Apr 99 – 1 Nov 99). Certifications and Licenses
CPR
Present
Combat Life Saver
Present
Driver's License
Groups
Grunt Style
January 2019 to Present
Subscribing to Grunt Style you receive one new t-shirt with a unique design, meeting your size and style every month. In addition, subscribed members have access to exclusive items, take part in giveaways, and get discounts for all purchases in the shop. 20% of all sales goes to assist veterans. Additional Information
Veteran, U.S. Army, A co. 2/327th Infantry 101st Airborne Division
• Leadership Training and Experience
• Combat Lifesaver Certified
• Air Assault Training
• Protecting valuable Intel and protecting civilians
• Being Selfless
• Being responsible for millions of dollars in government property
• Kosovo Campaign Medal
• NATO Medal
• Army Accommodation Medal
• Army Service Ribbon
• Honorable Discharge
Contact this candidate