M. Lynn Clark

**** **** **** ****

Arlington, Texas

469-***-****

ad12k2@r.postjobfree.com

EXPERIENCED IN: Windows/Microsoft Word/ Excel/ Outlook/ PowerPoint/Publisher EDUCATION: John Muir High – Pasadena, California

VOLUNTEER:

1982 – 1999 Foster Parents – San Bernardino County Foster Care/Adoptions, California 1997 – 1999 Church Clerk/Pastors Secretary – Second Baptist Church - Redlands, CA. 2005 – 2005 Church Clerk – Victory Missionary Baptist Church - Las Vegas, Nevada EMPLOYMENT:

Aug. 2015 – Nov. 2019 LogistiCare/Circulation – Las Vegas, NV 89128

• Customer Service Representative

Answered inbound calls and assisted member to make transport reservations to non-emergency medical appointments.

• Customer Service Lead

Handled escalated calls regarding transportation or eligibility for transport with Medicaid approval.

• HR Administrative Assistant – Provide a comprehensive administrative and HR assistance with onboarding, transfers, separations, employee inquiry. Coordinated internal and external interviews. Oversaw the administration of benefits, leave of absence, including system maintenance, data statistics, audits and reports. Collaborated with temp agency vendors and manage contract staff. Worked with hiring recruiter and scheduled interviews, processed paperwork for hire. Officiate New Hire Orientations, processed i9’s. Created job postings for internal and external positions. Created and maintained spreadsheets of employee count. Maintained employee ADA and FMLA documents. Processed all unemployment claims, assisted HR Manager with employee investigations and all other duties assigned.

Nov. 2005 – Mar. 2013 Victory Missionary Baptist Church – Las Vegas, NV 89106 Clerk – Prepare calendar for the year of church activities. Prepare weekly schedule for church ministry meetings, answered multi-phones, send letters for contribution received and insufficient returns. Assistant to business administrator in posting of all monetary contributions, purchase staff supplies, verify and mail vendor billings. Made travel reservations for Minister of Music as well as reservations for Musical guest coming into town and input new members information into the church database.

Jan. 2001 – Jan. 2004 Fairfield Resorts – Las Vegas, NV

• Recession Coordinator

Within restricted period, cancel contracts at customer written request with approval of purchase site. Refund all deposits/fees as required in a timely matter, kept customer apprised of cancellation process.

• Contract Processor -

Entered customer information into computer as well as bank or credit card information.

• Loan Collector –

Handled inbound and outbound calls in a call center environment with the purpose of collecting a debt on long term contracts.

• Discovery Collector –

Handled inbound and outbound calls in a call center environment with the purpose of collecting a debt on trial memberships.

• Collections Coordinator –

Type correspondence on pass due accounts, sort mail and faxes.

• Research Clerk –

• Retrieved members payment records from the Microfiche system, sort and log mail, faxes, and relief PBX.

Office Clerk – Type letters, relief on PBX.

Jun. 2000 – Feb. 2001 Green Valley School of Gaming – Las Vegas, NV Receptionist –

Answered phones, prepared timecards for payroll, and assist school director in preparing books for each new class, assisted quality assurance manager cleaning computer chip.

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